Agile Business Processes: Systems for Operational Success

Agile Business Processes: Systems for Operational Success

Instructor: Shannon Pettiford

Access provided by ExxonMobil

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

No prior experience required

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

No prior experience required

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

12 assignments¹

AI Graded see disclaimer

Taught in English

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There are 4 modules in this course

The primary objectives of this course are to introduce business process concepts and strategies. You will learn how to understand and specify the flow of work responsibility and movement of information throughout an enterprise. For businesses to maximize the benefits of technology, they must transform their ad-hoc and often poorly defined ways of doing things to formal business processes. In addition, you will explore frameworks for business process management. You will also learn about the importance of business mapping as well as how to analyze stakeholders and keep them involved in the process.

In this module, we'll discover today's business landscape, where organizations grapple with challenges that may hinder their competitiveness. Technological advancements, changing consumer preferences, and unpredictable market dynamics create an environment where the only constant is change. Legacy systems and organizational structures can impede an organization's ability to adjust accordingly. This inability to adapt, leverage insights from data, and adopt proactive-thinking culture can stifle progress within organizations. The only clear path forward is to adapt to this evolving terrain. Adapting to new technologies (i.e., AI), developing a culture of innovation, and encouraging a mindset open to continuous improvement are vital for organizations to stay competitive.

What's included

1 video16 readings2 assignments1 discussion prompt

1 video Total 6 minutes

Organizational system evolution 6 minutes

16 readings Total 197 minutes

Course Overview 1 minute
Syllabus - Introduction to Business Process Engineering 10 minutes
Academic Integrity 1 minute
Thriving in the Digital Age 1 minute
Thriving in the Digital Age: Readings 73 minutes
What is Business Agility? 1 minute
Business Agility Readings 35 minutes
Historical Context 4 minutes
Why Do Organizations Struggle? 1 minute
Understanding Organizational Operating Systems 2 minutes
Organizational Inefficiencies 1 minute
Top 10 IT Tech for 2023 10 minutes
Competencies of Business Agility Overview 1 minute
Podcast by SAFe on business agility 50 minutes
Competencies of Business Agility 5 minutes
Conclusion 1 minute

2 assignments Total 4 minutes

Check Your Knowledge: Thriving in the Digital Age 2 minutes
Check Your Knowledge: Agile Product Delivery 2 minutes

1 discussion prompt Total 10 minutes

Meet Your Fellow Learners 10 minutes

In this module, we will learn about business process mapping and how it offers numerous benefits to improve efficiency and lead to greater productivity. Business process mapping is the cornerstone of understanding and improving organizational workflows. It involves identifying, analyzing, and visualizing processes to streamline operations.

What's included

1 video11 readings3 assignments

1 video Total 5 minutes

Business Process Management 5 minutes

11 readings Total 191 minutes

Business Process Mapping in the Digital Age 1 minute
BPM Resources & Media 95 minutes
What is the relationship between Business Process Management and technology? 1 minute
Brief History of Business Process Mapping 2 minutes
Evolution of BPM 22 minutes
BPM “Mystifying” Points Versus Reality 3 minutes
The Iceberg Syndrome 5 minutes
Process Focused Business Transformation House 6 minutes
Exploring “Reality” 3 minutes
Understanding BPM 3 minutes
Business Process Mapping Resources & Media 50 minutes

3 assignments Total 12 minutes

Questions to Consider: Business Process Mapping 2 minutes
Check Your Knowledge: Business Process Management 6 minutes
Check Your Knowledge: Process Focused Business Transformation House 4 minutes

In this module, you will learn about business analysis, business models, and how to gather and prioritize requirements. You will learn about the series of plans that help document and set business expectations, which contribute to a business’s success. You will learn what goes into a plan as well as how to draft an effective one. We will also explore the role of the business analyst and how understanding such a role can improve your work as an engineer.

What's included

1 video25 readings5 assignments1 peer review

1 video Total 5 minutes

Navigating Complexities in Business 5 minutes

25 readings Total 87 minutes

Business Analysis Framework 1 minute
Overview of Business Analysis in Project Management 2 minutes
Importance of a Well-Defined BA Plan 2 minutes
Key Components of a Comprehensive Business Analysis Plan 3 minutes
Why Is Having a Plan Important to How an Engineer Approaches Work? 2 minutes
Understanding Elicitation in Business Analysis 3 minutes
Crafting an Effective Elicitation Plan 5 minutes
In-Depth Exploration of Elicitation Techniques 5 minutes
Elicitation Considerations 3 minutes
Elicitation Considerations - Part 2 3 minutes
Successful Implementation of Requirements Traceability 4 minutes
Types of Models in Business Analysis: Textual Modeling 3 minutes
Types of Models in Business Analysis: Graphical Modeling 3 minutes
Integration of BA Activities in the Project Management Lifecycle 2 minutes
Techniques for Prioritizing Requirements 3 minutes
Navigating Complexity: An Overview 2 minutes
Collaborative Workshop: Mapping BA Activities to Project Phases 2 minutes
Process Mapping 3 minutes
Understanding the Basics of Process Mapping 1 minute
Shapes Used in Process Mapping 10 minutes
Creating a Relationship Map 2 minutes
Creating the Cross-Functional Process Map 5 minutes
Process Map Example 10 minutes
SWOT Analysis 5 minutes
Understanding Gap Analysis 3 minutes

5 assignments Total 99 minutes

Check Your Knowledge: BA Plan and Components 3 minutes
Boston Marathon Project: Elicitation Techniques and Requirement Prioritization 60 minutes
Check Your Knowledge: Elicitation 3 minutes
Check Your Knowledge: Identifying and Prioritizing Requirements 3 minutes
Business Analysis Framework Quiz 30 minutes

1 peer review Total 60 minutes

Gap Analysis 60 minutes

In this module, we will look into strategies for keeping our stakeholders engaged. Through lessons in stakeholder analysis, mapping, and engagement, you will learn how to take a strategic approach to identify, understand, and involve stakeholders throughout the project lifecycle.

What's included

2 videos17 readings2 assignments1 peer review1 discussion prompt

2 videos Total 8 minutes

Elevator Statements 3 minutes
Stakeholder Analysis 4 minutes

17 readings Total 64 minutes

Stakeholder Analysis 1 minute
Unlocking the Value of Personas in User-Centered Design 2 minutes
Persona Sample: Emily, the Tech-Savvy Freelancer 10 minutes
Unlocking Visibility: The Significance of Information Radiators in Agile 2 minutes
Key Components of Agile Information Radiators 5 minutes
Distinguishing Information Radiators from Project Updates 10 minutes
Crafting an Agile Charter: Navigating Uncertainty with Clarity 2 minutes
Elements of an Agile Project Charter: Navigating the Agile Landscape 3 minutes
Elements of Elevator Statements: Articulating Project Essentials with Precision 3 minutes
Stakeholder Engagement and Analysis: Navigating the Tapestry of Collaboration 10 minutes
Navigating the Agile Landscape: Educating and Addressing Stakeholder Concerns 2 minutes
Understanding Stakeholder Concerns in Agile Adoption: A Varied Landscape 2 minutes
Unlocking the Value: Benefits of Keeping Stakeholders Engaged 2 minutes
Principles of Stakeholder Engagement: Nurturing Collaborative Success 3 minutes
Enhancing Workshop Effectiveness: Recommendations for Success 3 minutes
Unlocking the Essence of Stakeholder Engagement and Agile Practices: A Comprehensive Summary 3 minutes
Congratulations 1 minute

2 assignments Total 6 minutes

Check Your Knowledge: Information Radiators 3 minutes
Check Your Knowledge: Agile Charters 3 minutes

1 peer review Total 60 minutes

Creating a Persona 60 minutes

1 discussion prompt Total 90 minutes

Stakeholder Analysis 90 minutes

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