This course introduces you to the powerful capabilities of Salesforce, a leading Customer Relationship Management (CRM) system. You will gain foundational knowledge of Salesforce components, enabling you to optimize business operations. Learn the essentials of Lightning for Sales, Community Cloud, and Marketing functionalities, and discover how to secure your Salesforce organization and manage user permissions effectively. These practical skills will prepare you to implement Salesforce solutions within various organizations. The course features in-depth readings, hands-on activities within Salesforce's Trailhead platform, peer discussions, demonstration videos, and peer review assignments.
Salesforce Basics
Salesforce Basics
This course is part of Salesforce Fundamentals Specialization
Instructor: Stephane Muller
Access provided by Bertelsmann
35,444 already enrolled
Gain insight into a topic and learn the fundamentals.
218 reviews
Beginner level
Recommended experience
5 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Customize Salesforce functionality to meet specific team needs.
'Access, navigate, and transition between Lightning and Classic Salesforce interfaces.
Create customer, partner, and employee communities for business engagement.
Manage customer data and relationships within the Salesforce CRM platform.
Skills you'll gain
- Customer Relationship Management
- Stakeholder Engagement
- Sales Development
- Customer Engagement
- Data Security
- Automation
- Sales Enablement
- Cloud-Based Integration
- Customer Success Management
- Security Management
- User Accounts
- Marketing Automation
- Customer Communications Management
- Business Reporting
- Data Management
- Account Management
- Marketing Management
- Sales Pipelines
Tools you'll learn
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is part of the Salesforce Fundamentals Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 3 modules in this course
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Showing 3 of 218
KY
Reviewed on Jun 8, 2021
Course is very useful and knowledgeable, but require more guidance for how to complete the modules and batches need more videos.
NS
Reviewed on Aug 24, 2022
This course was very useful for clearing basics of Salesforce.
RA
Reviewed on Mar 29, 2021
this is really good & it helps those who want to learn salesforce quick & fast, we learn all the fundamental (basic) things in salesforce basics level
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LearnKartS
LearnKartS
University of California, Irvine
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