Customer Service Essentials: 20 Skills for Happy Clients
Customer Service Essentials: 20 Skills for Happy Clients
Instructors: Eric Zackrison
Access provided by Geethanjali Group of Institutions
Flexible schedule
Learn at your own pace
What you'll learn
Apply core customer service techniques to make positive first impressions.
Respond to customer challenges with confidence using simple, effective de-escalation and communication tools.
Collaborate with teammates in high-pressure service environments to maintain smooth operations.
Deliver moments of surprise and delight that exceed customer expectations and create lasting loyalty.
Skills you'll gain
- Hospitality and Food Services
- Customer Service
- Customer Complaint Resolution
- Verbal Communication Skills
- Professionalism
- Communication
- De-escalation Techniques
- Hospitality Services
- Coordination
- Greeting Customers
- Collaboration
- Hospitality
- Teamwork
- Customer experience improvement
- Conflict Management
- Service Recovery
- Empathy
- Active Listening
- Guest Relations
Details to know
Taught in English
See how employees at top companies are mastering in-demand skills
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