This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented.
Interacting with Customers
Interacting with Customers
This course is part of multiple programs.
Instructor: Denielle Booth
Access provided by Georgetown University
9,254 already enrolled
Gain insight into a topic and learn the fundamentals.
86 reviews
Beginner level
Recommended experience
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
97%
Most learners liked this course
Skills you'll gain
- Communication
- Social Media
- Company, Product, and Service Knowledge
- Time Management
- Upselling
- Conflict Management
- De-escalation Techniques
- Customer Service
- Transaction Processing
- Greeting Customers
- Retail Sales
- Cross Selling
- Product Knowledge
- Retail Store Operations
- Professionalism
- Selling Techniques
- Empathy
- Customer Relationship Building
- Customer Engagement
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from CVS Health
There are 4 modules in this course
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Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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Showing 3 of 86
MC
Reviewed on Sep 23, 2025
bugs in the assessment feature not giving genuine score for assessments and assignment submission.
TW
Reviewed on Feb 22, 2026
This course is so perfect for beginner. I would recommded it.
SR
Reviewed on Aug 13, 2024
Great detailed information to assist the customer service rep!
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