Google

Google IT Support Professional Certificate

Google

Google IT Support Professional Certificate

The launchpad to a career in IT.

This program is designed to take beginner learners to job readiness in about three-to-six months.

Google Career Certificates

Access provided by Indonesia Cyber Education Institute

2,080,449 already enrolled

Earn a career credential that demonstrates your expertise

from 213,399 reviews of courses in this program

Beginner level
No prior experience required
3 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise

from 213,399 reviews of courses in this program

Beginner level
No prior experience required
3 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your career with in-demand skills

  • Receive professional-level training from Google
  • Demonstrate your technical proficiency
  • Earn an employer-recognized certificate from Google
  • Prepare for an industry certification exam
$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²

Professional Certificate - 6 course series

Technical Support Fundamentals

Technical Support Fundamentals

Course 1, 19 hours

What you'll learn

Skills you'll gain

Category: Technical Support
Category: Information Technology
Category: Hardware Troubleshooting
Category: General Networking
Category: Computer Networking
Category: Package and Software Management
Category: Software Installation
Category: Computer Hardware
Category: Linux
Category: Help Desk Support
Category: Network Support
Category: Computer Systems
Category: Desktop Support
Category: System Support
Category: Technical Support and Services
Category: Technical Writing
Category: Software Documentation
Category: Technical Documentation
Category: Customer Support
Category: End User Training and Support
The Bits and Bytes of Computer Networking

The Bits and Bytes of Computer Networking

Course 2, 22 hours

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: Network Protocols
Category: Network Model
Category: Network Routing
Category: Network Troubleshooting
Category: Data Integrity
Category: Wireless Networks
Category: Routing Protocols
Category: Dynamic Host Configuration Protocol (DHCP)
Category: OSI Models
Category: Network Routers
Category: General Networking
Category: Network Infrastructure
Category: Network Administration
Category: Computer Networking
Category: Network Security
Category: Networking Hardware
Category: Network Architecture
Operating Systems and You: Becoming a Power User

Operating Systems and You: Becoming a Power User

Course 3, 28 hours

What you'll learn

Skills you'll gain

Category: Linux Commands
Category: Linux
Category: Operating Systems
Category: File Systems
Category: OS Process Management
Category: User Accounts
Category: Microsoft Windows
Category: Package and Software Management
Category: Software Installation
Category: File Management
Category: Remote Access Systems
Category: System Monitoring
Category: Systems Administration
Category: Desktop Support
Category: Operating System Administration
Category: Linux Administration
Category: System Support
Category: Command-Line Interface
Category: Technical Support and Services
Category: User Provisioning
 System Administration and IT Infrastructure Services

System Administration and IT Infrastructure Services

Course 4, 24 hours

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Technical Consulting
Category: Server Administration
Category: Active Directory
Category: Disaster Recovery
Category: IT Infrastructure
Category: Cloud Services
Category: Lightweight Directory Access Protocols
Category: Network Administration
Category: Cloud Management
Category: System Configuration
Category: Network Infrastructure
Category: Information Technology
Category: Servers
Category: Operating System Administration
Category: Data Storage
Category: Cloud Infrastructure
Category: Cloud Computing
 IT Security: Defense against the digital dark arts

IT Security: Defense against the digital dark arts

Course 5, 23 hours

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Encryption
Category: Network Security
Category: Malware Protection
Category: Authentications
Category: Hardening
Category: Security Strategy
Category: Security Awareness
Category: Firewall
Category: Authorization (Computing)
Category: Cryptography
Category: Threat Detection
Category: Cryptographic Protocols
Category: Security Controls
Category: Computer Security Awareness Training
Category: IT Security Architecture
Category: Information Systems Security
Category: Cybersecurity
Category: Identity and Access Management
Category: AI Security
Category: Threat Management
Accelerate Your Job Search with AI

Accelerate Your Job Search with AI

Course 6, 6 hours

What you'll learn

  • Uncover your skills and explore new career possibilities, with support from tools like Career Dreamer.

  • Keep your applications organized with Google Sheets.

  • Build a stand out resume and a step-by-step job search plan—with help from Gemini.

  • Prepare for interviews and practice responding to questions using NotebookLM and Gemini Live.

Skills you'll gain

Category: AI literacy
Category: Google Gemini
Category: Prompt Engineering
Category: Web Presence
Category: Interviewing Skills
Category: Branding
Category: Professional Development
Category: Prompt Engineering Tools
Category: Generative AI

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

Instructor

Google Career Certificates
Google
386 Courses16,301,218 learners

Offered by

Google

Why people choose Coursera for their career

¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.