Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about three-to-six months.

Google Career Certificates

Top Instructor

Access provided by Cambia Health Solutions

1,923,815 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(188,993 reviews)

Beginner level
No prior experience required
Flexible schedule
3 months at 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(188,993 reviews)

Beginner level
No prior experience required
Flexible schedule
3 months at 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

May 2025

See how employees at top companies are mastering in-demand skills

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Advance your career with in-demand skills

  • Receive professional-level training from Google
  • Demonstrate your technical proficiency
  • Earn an employer-recognized certificate from Google
  • Prepare for an industry certification exam
$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²

Professional Certificate - 6 course series

What you'll learn

Skills you'll gain

Category: Hardware Troubleshooting
Category: Computer Hardware
Category: Technical Support
Category: System Software
Category: Software Installation
Category: Computer Networking
Category: Technical Documentation
Category: Linux
Category: Microsoft Windows
Category: Technical Communication
Category: Computer Literacy
Category: Customer Support

What you'll learn

Skills you'll gain

Category: Network Protocols
Category: TCP/IP
Category: Network Model
Category: Wireless Networks
Category: Network Routing
Category: Network Troubleshooting
Category: Virtual Private Networks (VPN)
Category: Computer Networking
Category: OSI Models
Category: Data Integrity
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Network Infrastructure
Category: Network Security
Category: Network Architecture

What you'll learn

Skills you'll gain

Category: Windows PowerShell
Category: Virtualization
Category: Operating Systems
Category: File Management
Category: User Accounts
Category: Package and Software Management
Category: System Monitoring
Category: File Systems
Category: Remote Access Systems
Category: Microsoft Windows
Category: OS Process Management
Category: Command-Line Interface
Category: Operating System Administration
Category: Technical Support and Services
Category: Linux Administration
Category: Systems Administration
Category: Linux

What you'll learn

Skills you'll gain

Category: Dynamic Host Configuration Protocol (DHCP)
Category: Systems Administration
Category: IT Infrastructure
Category: Disaster Recovery
Category: Lightweight Directory Access Protocols
Category: Active Directory
Category: Server Administration
Category: Linux Servers
Category: Cloud Management
Category: Technical Support and Services
Category: Windows Servers
Category: Data Storage
Category: Network Administration
Category: Cloud Computing
Category: Operating System Administration

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Encryption
Category: Firewall
Category: Malware Protection
Category: Authorization (Computing)
Category: Hardening
Category: Network Security
Category: Authentications
Category: Cyber Attacks
Category: Cryptography
Category: Network Administration
Category: Security Management
Category: Application Security
Category: Threat Detection
Category: Data Security
Category: Computer Security
Category: Cybersecurity
Category: Threat Management
Category: IT Security Architecture
Category: Security Controls
Category: Security Awareness

What you'll learn

  • Uncover your skills and explore new career possibilities, with support from tools like Career Dreamer.

  • Keep your applications organized with Google Sheets.

  • Build a stand out resume and a step-by-step job search plan—with help from Gemini.

  • Prepare for interviews and practice responding to questions using NotebookLM and Gemini Live.

Skills you'll gain

Category: Prompt Engineering
Category: Planning
Category: Problem Solving
Category: Generative AI
Category: Interviewing Skills
Category: LLM Application
Category: Professional Development
Category: Google Gemini
Category: Communication

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

 

Instructor

Google Career Certificates

Top Instructor

Google
336 Courses13,734,146 learners

Offered by

Google

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¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.