Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you’ll learn in-demand skills, and get AI training from Google experts. Learn at your own pace, no degree or experience required.

Google Career Certificates

Access provided by Bayero University - Kano

1,959,630 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(189,957 reviews)

Beginner level

Recommended experience

6 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.8

(189,957 reviews)

Beginner level

Recommended experience

6 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in English

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²

Professional Certificate - 5 course series

What you'll learn

Skills you'll gain

Category: Computer Hardware
Category: Hardware Troubleshooting
Category: Software Installation
Category: Computer Networking
Category: Technical Documentation
Category: Linux
Category: Technical Support
Category: System Software
Category: Microsoft Windows
Category: Technical Communication
Category: Customer Support
Category: Computer Literacy

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: Network Protocols
Category: Network Model
Category: Data Integrity
Category: Network Routing
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Network Troubleshooting
Category: Wireless Networks
Category: Virtual Private Networks (VPN)
Category: Network Administration
Category: Network Security
Category: Computer Networking

What you'll learn

Skills you'll gain

Category: Windows PowerShell
Category: Virtualization
Category: OS Process Management
Category: User Accounts
Category: File Management
Category: Operating Systems
Category: Package and Software Management
Category: Remote Access Systems
Category: File Systems
Category: System Monitoring
Category: Microsoft Windows
Category: Command-Line Interface
Category: Operating System Administration
Category: Technical Support and Services
Category: Linux Administration
Category: Linux
Category: Systems Administration

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Cloud Computing
Category: IT Infrastructure
Category: Technical Consulting
Category: Lightweight Directory Access Protocols
Category: Active Directory
Category: Server Administration
Category: Disaster Recovery
Category: Linux Administration
Category: Windows Servers
Category: Cloud Management
Category: Operating System Administration
Category: Network Administration
Category: Data Storage
Category: Cloud Infrastructure

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Encryption
Category: Malware Protection
Category: Firewall
Category: Cryptography
Category: Hardening
Category: Authorization (Computing)
Category: Cyber Attacks
Category: Authentications
Category: Network Security
Category: Cybersecurity
Category: Security Management
Category: Threat Detection
Category: IT Security Architecture
Category: Data Security
Category: Network Administration
Category: Application Security
Category: Security Awareness
Category: Computer Security
Category: Security Controls
Category: Threat Management

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

 
ACE Logo

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution. 

Instructor

Google Career Certificates
Google
378 Courses14,174,521 learners

Offered by

Google

Why people choose Coursera for their career

¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.