Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Provide World-Class Customer Support, And Delight.

Learn how to delight clients, how to use empahty in customer service, and to deal with angry clients

Alex Genadinik

Instructor: Alex Genadinik

Access provided by Politécnico Grancolombiano

1,550 already enrolled

Get in-depth knowledge of a subject

from 85 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject

from 85 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Use empathy and emotional intelligence in customer service

  • Learn how to handle angry clients, and turn them into happy, loyal clients

  • Improve your overall customer service skills

Details to know

Shareable certificate

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Taught in English
Recently updated!

March 2026

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  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Alex Genadinik

Specialization - 11 course series

What you'll learn

Skills you'll gain

Category: Client Support
Category: Customer Relationship Building
Category: Service Management
Category: Service Recovery
Category: Client Services
Category: Customer Complaint Resolution
Category: Customer Retention
Category: Customer Engagement
Category: Personalized Service
Category: Customer Service
Category: Customer Inquiries
Category: Active Listening
Category: Social Media Management
Category: Customer Support
Category: Customer experience improvement
Category: Customer and Client Support

What you'll learn

Skills you'll gain

Category: Customer experience improvement
Category: ChatGPT
Category: AI Enablement
Category: Customer Service
Category: Customer experience strategy (CX)
Category: AI Integrations
Category: Customer Inquiries
Category: Generative AI Agents
Category: AI Personalization
Category: System Configuration
Category: Generative AI
Category: Prompt Engineering
Category: Product Support
Category: Personalized Service
Category: Customer Support
Dealing With Angry Customers In Customer Service

Dealing With Angry Customers In Customer Service

Course 3, 1 hour

What you'll learn

Skills you'll gain

Category: Customer Service
Category: De-escalation Techniques
Category: Empathy
Category: Customer Retention
Category: Communication
Category: Emotional Intelligence
Category: Verbal Communication Skills
Category: Communication Strategies
Category: Empathy & Emotional Intelligence
Category: Customer Relationship Building
Category: Service Recovery
Category: Conflict Management
Category: Customer Complaint Resolution
Category: Customer experience improvement
Category: Customer Support
ADVANCED Emotional Intelligence

ADVANCED Emotional Intelligence

Course 4, 3 hours

What you'll learn

Skills you'll gain

Category: Personal Development
Category: Empathy & Emotional Intelligence
Category: Stress Management
Category: Empathy
Category: Self-Awareness
Category: Emotional Intelligence
Category: Creativity

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Empathy
Category: Customer Advocacy
Category: Client Services
Category: Personalized Service
Category: Customer Support
Category: Customer experience improvement
Category: Compassion
Category: Non-Verbal Communication
Category: Active Listening
Category: Emotional Intelligence
Category: Customer Relationship Building
Category: Customer Retention
Category: Brand Loyalty
Category: Interpersonal Communications
Category: Customer Engagement
Category: Customer and Client Support

What you'll learn

Skills you'll gain

Category: Discussion Facilitation
Category: Customer Retention
Category: Advocacy
Category: Promotional Strategies
Category: Competitive Analysis
Category: Customer Advocacy
Category: Brand Loyalty
Category: Thought Leadership
Category: Driving engagement
Category: Loyalty Programs
Category: Customer Engagement
Active Listening For Professionals

Active Listening For Professionals

Course 7, 1 hour

What you'll learn

Skills you'll gain

Category: Constructive Feedback
Category: Social Skills
Category: Empathy
Category: Non-Verbal Communication
Category: Interpersonal Communications
Category: Client Services
Category: Professional Development
Category: Relationship Building
Category: Empathy & Emotional Intelligence
Category: Emotional Intelligence
Category: Communication
Category: Active Listening
Category: Personal Development

What you'll learn

Skills you'll gain

Category: Non-Verbal Communication
Category: Emotional Intelligence
Category: Interpersonal Communications
Category: Recognizing Others
Category: Professionalism
Category: Research
Category: Communication
Category: Self-Awareness
Category: Communication Strategies

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Communication Strategies
Category: Service Recovery
Category: Business Communication
Category: Trustworthiness
Category: Tactfulness
Category: Active Listening
Category: Empathy
Category: Expectation Management
Category: Rapport Building
Category: Professionalism
Category: Customer Complaint Resolution
Category: Overcoming Objections
Category: Customer Relationship Building
Category: Honesty
Category: Positivity
Customer Experience: How To Delight Customers

Customer Experience: How To Delight Customers

Course 10, 1 hour

What you'll learn

Skills you'll gain

Category: Customer experience improvement
Category: Customer Service
Category: Customer experience strategy (CX)
Category: Experience Design
Category: Process Analysis
Category: Client Services
Category: Customer Engagement
Category: Customer Complaint Resolution
Category: Continuous Improvement Process
Category: Customer Retention
Category: Brand Loyalty
Category: Process Improvement
Category: Customer Relationship Building
Using Surveys To Improve Your Customer Service

Using Surveys To Improve Your Customer Service

Course 11, 1 hour

What you'll learn

Skills you'll gain

Category: Survey Creation
Category: Client Support
Category: Customer Insights
Category: Research Methodologies
Category: Customer experience improvement
Category: Interrigatories
Category: Market Research
Category: User Research
Category: User Feedback
Category: Surveys

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Instructor

Alex Genadinik
Alex Genadinik
124 Courses48,678 learners

Offered by

Alex Genadinik

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"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

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Learner since 2020
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"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews across Customer Service, Customer Support, Customer Experience

avg. across 11 courses

  • 5 stars

    78.57%

  • 4 stars

    13.26%

  • 3 stars

    5.10%

  • 2 stars

    1.02%

  • 1 star

    2.04%

LZ
Course: 2026 Introduction To Customer Service & Customer Support

Reviewed on May 5, 2026

LZ
Course: Customer Service With ChatGPT And By Creating A Custom GPT

Reviewed on May 6, 2026

LZ
Course: Dealing With Angry Customers In Customer Service

Reviewed on May 6, 2026