Google

Google IT Support Professional Certificate

Google

Google IT Support Professional Certificate

The launchpad to a career in IT.

This program is designed to take beginner learners to job readiness in about three-to-six months.

Nick Eskelinen
Phelan Vendeville
Google Career Certificates

Instructors: Nick Eskelinen

Access provided by Martin Luther Christian University

2,061,725 already enrolled

Earn a career credential that demonstrates your expertise

from 212,796 reviews of courses in this program

Beginner level
No prior experience required
4 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise

from 212,796 reviews of courses in this program

Beginner level
No prior experience required
4 months to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²

Professional Certificate - 5 course series

Technical Support Fundamentals

Technical Support Fundamentals

Course 1 19 hours

What you'll learn

Skills you'll gain

Category: Technical Support
Category: Hardware Troubleshooting
Category: Computer Hardware
Category: Software Installation
Category: System Software
Category: Computer Networking
Category: Linux
Category: Microsoft Windows
Category: Technical Communication
Category: Technical Documentation
Category: Customer Support
Category: Computer Literacy

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: Network Protocols
Category: Network Model
Category: Network Troubleshooting
Category: Virtual Private Networks (VPN)
Category: Data Integrity
Category: OSI Models
Category: Network Routing
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Wireless Networks
Category: Network Security
Category: Computer Networking
Category: Network Infrastructure
Category: Network Architecture

What you'll learn

Skills you'll gain

Category: System Monitoring
Category: Package and Software Management
Category: Microsoft Windows
Category: Operating Systems
Category: User Accounts
Category: Software Installation
Category: Linux
Category: OS Process Management
Category: File Systems
Category: File Management
Category: Remote Access Systems
Category: Operating System Administration
Category: Virtualization
Category: Command-Line Interface
Category: Technical Support and Services
Category: Linux Administration
Category: Systems Administration

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Disaster Recovery
Category: Technical Consulting
Category: Active Directory
Category: IT Infrastructure
Category: Lightweight Directory Access Protocols
Category: Server Administration
Category: Linux Administration
Category: Operating System Administration
Category: Cloud Computing
Category: Windows Servers
Category: Cloud Management
Category: Data Storage
Category: Network Administration

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Malware Protection
Category: Encryption
Category: Wireless Networks
Category: Firewall
Category: Cryptography
Category: Authorization (Computing)
Category: Authentications
Category: Hardening
Category: Network Security
Category: Cybersecurity
Category: Security Management
Category: Threat Detection
Category: AI Enablement
Category: IT Security Architecture
Category: Security Awareness

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

Instructors

Nick Eskelinen
Google
1 Course 16,098 learners
Phelan Vendeville
Google
1 Course 16,098 learners

Offered by

Google

Why people choose Coursera for their career

¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.