Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Provide World-Class Customer Support, And Delight.

Learn how to delight clients, how to use empahty in customer service, and to deal with angry clients

Alex Genadinik

Instructor: Alex Genadinik

Access provided by Southern Federal University

Get in-depth knowledge of a subject

from 56 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject

from 56 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Use empathy and emotional intelligence in customer service

  • Learn how to handle angry clients, and turn them into happy, loyal clients

  • Improve your overall customer service skills

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

March 2026

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Alex Genadinik

Specialization - 11 course series

What you'll learn

Skills you'll gain

Category: Service Management
Category: Customer Retention
Category: Personalized Service
Category: Customer Service
Category: Service Recovery
Category: Client Services
Category: Customer Complaint Resolution
Category: Customer experience improvement
Category: Customer Relationship Building
Category: Customer Engagement
Category: Active Listening
Category: Customer Inquiries
Category: Customer Support
Category: Client Support
Category: Social Media Management
Category: Customer and Client Support

What you'll learn

Skills you'll gain

Category: Customer Inquiries
Category: Customer experience strategy (CX)
Category: Customer Service
Category: System Configuration
Category: Generative AI
Category: Prompt Engineering
Category: AI Personalization
Category: Personalized Service
Category: AI Integrations
Category: Product Support
Category: Generative AI Agents
Category: Customer experience improvement
Category: ChatGPT
Category: AI Enablement
Category: Customer Support
Dealing With Angry Customers In Customer Service

Dealing With Angry Customers In Customer Service

Course 3, 1 hour

What you'll learn

Skills you'll gain

Category: De-escalation Techniques
Category: Customer Service
Category: Customer Relationship Building
Category: Empathy
Category: Communication
Category: Communication Strategies
Category: Empathy & Emotional Intelligence
Category: Service Recovery
Category: Emotional Intelligence
Category: Conflict Management
Category: Customer Support
Category: Verbal Communication Skills
Category: Customer Complaint Resolution
Category: Customer experience improvement
Category: Customer Retention
ADVANCED Emotional Intelligence

ADVANCED Emotional Intelligence

Course 4, 3 hours

What you'll learn

Skills you'll gain

Category: Stress Management
Category: Empathy & Emotional Intelligence
Category: Self-Awareness
Category: Empathy
Category: Emotional Intelligence
Category: Creativity
Category: Personal Development

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Empathy
Category: Active Listening
Category: Personalized Service
Category: Customer Support
Category: Client Services
Category: Customer Relationship Building
Category: Compassion
Category: Customer experience improvement
Category: Customer Engagement
Category: Customer and Client Support
Category: Non-Verbal Communication
Category: Emotional Intelligence
Category: Customer Retention
Category: Brand Loyalty
Category: Interpersonal Communications
Category: Customer Advocacy

What you'll learn

Skills you'll gain

Category: Competitive Analysis
Category: Promotional Strategies
Category: Driving engagement
Category: Brand Loyalty
Category: Thought Leadership
Category: Customer Advocacy
Category: Customer Engagement
Category: Loyalty Programs
Category: Advocacy
Category: Customer Retention
Category: Discussion Facilitation
Active Listening For Professionals

Active Listening For Professionals

Course 7, 1 hour

What you'll learn

Skills you'll gain

Category: Interpersonal Communications
Category: Social Skills
Category: Empathy
Category: Personal Development
Category: Active Listening
Category: Professional Development
Category: Client Services
Category: Non-Verbal Communication
Category: Relationship Building
Category: Communication
Category: Empathy & Emotional Intelligence
Category: Emotional Intelligence
Category: Constructive Feedback

What you'll learn

Skills you'll gain

Category: Non-Verbal Communication
Category: Emotional Intelligence
Category: Research
Category: Communication Strategies
Category: Recognizing Others
Category: Professionalism
Category: Communication
Category: Self-Awareness
Category: Interpersonal Communications

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Communication Strategies
Category: Expectation Management
Category: Rapport Building
Category: Honesty
Category: Trustworthiness
Category: Tactfulness
Category: Business Communication
Category: Positivity
Category: Empathy
Category: Customer Complaint Resolution
Category: Overcoming Objections
Category: Professionalism
Category: Active Listening
Category: Service Recovery
Category: Customer Relationship Building
Customer Experience: How To Delight Customers

Customer Experience: How To Delight Customers

Course 10, 1 hour

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Customer experience improvement
Category: Customer Complaint Resolution
Category: Continuous Improvement Process
Category: Customer Relationship Building
Category: Experience Design
Category: Customer Engagement
Category: Process Analysis
Category: Process Improvement
Category: Client Services
Category: Brand Loyalty
Category: Customer experience strategy (CX)
Category: Customer Retention
Using Surveys To Improve Your Customer Service

Using Surveys To Improve Your Customer Service

Course 11, 1 hour

What you'll learn

Skills you'll gain

Category: Survey Creation
Category: Market Research
Category: Customer Insights
Category: Customer experience improvement
Category: Research Methodologies
Category: Interrigatories
Category: Surveys
Category: User Feedback
Category: Client Support
Category: User Research

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Alex Genadinik
Alex Genadinik
121 Courses45,639 learners

Offered by

Alex Genadinik

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."