Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Provide World-Class Customer Support, And Delight.

Learn how to delight clients, how to use empahty in customer service, and to deal with angry clients

Alex Genadinik

Instructor: Alex Genadinik

Access provided by Veriff

Get in-depth knowledge of a subject

from 5 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject

from 5 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Use empathy and emotional intelligence in customer service

  • Learn how to handle angry clients, and turn them into happy, loyal clients

  • Improve your overall customer service skills

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

March 2026

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Alex Genadinik

Specialization - 11 course series

What you'll learn

Skills you'll gain

Category: Customer Support
Category: Customer Service
Category: Client Support
Category: Communication
Category: Customer and Client Support
Category: Communication Strategies
Category: Customer Insights
Category: User Feedback
Category: Client Services
Category: Customer experience improvement
Category: Customer Engagement
Category: Social Media Management
Category: Customer experience strategy (CX)

What you'll learn

Skills you'll gain

Category: AI Enablement
Category: Customer Service
Category: System Configuration
Category: Customer Support
Category: Prompt Engineering
Category: Product Support
Category: Personalized Service
Category: Self Service Technologies
Category: Standard Operating Procedure
Category: ChatGPT
Category: Customer experience strategy (CX)
Category: AI Integrations
Category: Customer experience improvement
Category: Customer Inquiries
Category: Generative AI Agents
Category: AI Personalization
Dealing With Angry Customers In Customer Service

Dealing With Angry Customers In Customer Service

Course 3, 1 hour

What you'll learn

Skills you'll gain

Category: Customer Service
Category: De-escalation Techniques
Category: Verbal Communication Skills
Category: Customer Support
Category: Customer Retention
Category: Empathy & Emotional Intelligence
Category: Communication Strategies
Category: Service Recovery
Category: Customer Complaint Resolution
Category: Conflict Management
Category: Customer experience improvement
Category: Empathy
Category: Communication
Category: Emotional Intelligence
Category: Customer Relationship Building
ADVANCED Emotional Intelligence

ADVANCED Emotional Intelligence

Course 4, 3 hours

What you'll learn

Skills you'll gain

Category: Creativity
Category: Personal Development
Category: Empathy
Category: Empathy & Emotional Intelligence
Category: Emotional Intelligence
Category: Psychology
Category: Self-Awareness

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Empathy
Category: Customer experience improvement
Category: Client Services
Category: Customer Advocacy
Category: Customer Relationship Building
Category: Interpersonal Communications
Category: Compassion
Category: Customer Engagement
Category: Customer Retention
Category: Brand Loyalty
Category: Active Listening
Category: Customer and Client Support
Category: Non-Verbal Communication
Category: Emotional Intelligence
Category: Personalized Service
Category: Customer Support

What you'll learn

Skills you'll gain

Category: Advocacy
Category: Customer Advocacy
Category: Customer Engagement
Category: Thought Leadership
Category: Company, Product, and Service Knowledge
Category: Promotional Strategies
Category: Customer experience strategy (CX)
Category: Brand Loyalty
Category: Loyalty Programs
Category: Brand Awareness
Category: Shared Media
Category: Competitive Analysis
Active Listening For Professionals

Active Listening For Professionals

Course 7, 1 hour

What you'll learn

Skills you'll gain

Category: Empathy
Category: Active Listening
Category: Relationship Building
Category: Social Skills
Category: Interpersonal Communications
Category: Empathy & Emotional Intelligence
Category: Personal Development
Category: Emotional Intelligence
Category: Constructive Feedback
Category: Client Services
Category: Communication
Category: Non-Verbal Communication
Category: Professional Development

What you'll learn

Skills you'll gain

Category: Non-Verbal Communication
Category: Communication Strategies
Category: Communication
Category: Interpersonal Communications
Category: Emotional Intelligence
Category: Research
Category: Recognizing Others
Category: Self-Awareness
Category: Professionalism

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Communication Strategies
Category: Customer Relationship Building
Category: Expectation Management
Category: Overcoming Objections
Category: Tactfulness
Category: Empathy
Category: Rapport Building
Category: Positivity
Category: Professionalism
Category: Service Recovery
Category: Active Listening
Category: Honesty
Category: Business Communication
Category: Trustworthiness
Category: Customer Complaint Resolution
Customer Experience: How To Delight Customers

Customer Experience: How To Delight Customers

Course 10, 1 hour

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Customer experience improvement
Category: Experience Design
Category: Customer experience strategy (CX)
Category: Process Analysis
Category: Customer Engagement
Category: Customer Relationship Building
Category: Client Services
Category: Customer Complaint Resolution
Category: Continuous Improvement Process
Category: Process Improvement
Category: Customer Retention
Category: Brand Loyalty
Using Surveys To Improve Your Customer Service

Using Surveys To Improve Your Customer Service

Course 11, 1 hour

What you'll learn

Skills you'll gain

Category: Survey Creation
Category: Customer Service
Category: User Feedback
Category: Business Research
Category: Customer Insights
Category: Research Methodologies
Category: Client Support
Category: User Research
Category: Surveys
Category: Customer experience improvement
Category: Market Research

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Alex Genadinik
Alex Genadinik
117 Courses19,229 learners

Offered by

Alex Genadinik

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."