Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Alex Genadinik

Customer Service, Customer Support, Customer Experience Specialization

Provide World-Class Customer Support, And Delight.

Learn how to delight clients, how to use empahty in customer service, and to deal with angry clients

Alex Genadinik

Instructor: Alex Genadinik

Access provided by Volvo Cars

Get in-depth knowledge of a subject

from 5 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject

from 5 reviews of courses in this program

Beginner level

Recommended experience

12 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Use empathy and emotional intelligence in customer service

  • Learn how to handle angry clients, and turn them into happy, loyal clients

  • Improve your overall customer service skills

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

March 2026

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Alex Genadinik

Specialization - 11 course series

What you'll learn

Skills you'll gain

Category: Customer Support
Category: Customer Service
Category: Client Support
Category: Communication
Category: Customer experience strategy (CX)
Category: Social Media Management
Category: User Feedback
Category: Customer and Client Support
Category: Customer Insights
Category: Communication Strategies
Category: Customer experience improvement
Category: Customer Engagement
Category: Client Services

What you'll learn

Skills you'll gain

Category: Customer experience strategy (CX)
Category: Customer Service
Category: AI Enablement
Category: Customer experience improvement
Category: System Configuration
Category: Generative AI Agents
Category: Product Support
Category: Customer Inquiries
Category: ChatGPT
Category: Prompt Engineering
Category: Standard Operating Procedure
Category: AI Integrations
Category: Personalized Service
Category: Customer Support
Category: AI Personalization
Category: Self Service Technologies
Dealing With Angry Customers In Customer Service

Dealing With Angry Customers In Customer Service

Course 3, 1 hour

What you'll learn

Skills you'll gain

Category: Customer Service
Category: De-escalation Techniques
Category: Empathy
Category: Service Recovery
Category: Customer Retention
Category: Communication
Category: Emotional Intelligence
Category: Empathy & Emotional Intelligence
Category: Customer Complaint Resolution
Category: Conflict Management
Category: Customer Relationship Building
Category: Verbal Communication Skills
Category: Communication Strategies
Category: Customer Support
Category: Customer experience improvement
ADVANCED Emotional Intelligence

ADVANCED Emotional Intelligence

Course 4, 3 hours

What you'll learn

Skills you'll gain

Category: Empathy & Emotional Intelligence
Category: Personal Development
Category: Self-Awareness
Category: Creativity
Category: Empathy
Category: Psychology
Category: Emotional Intelligence

What you'll learn

Skills you'll gain

Category: Empathy
Category: Customer Service
Category: Client Services
Category: Customer experience improvement
Category: Customer and Client Support
Category: Brand Loyalty
Category: Customer Support
Category: Compassion
Category: Customer Engagement
Category: Emotional Intelligence
Category: Personalized Service
Category: Interpersonal Communications
Category: Non-Verbal Communication
Category: Customer Relationship Building
Category: Customer Retention
Category: Active Listening
Category: Customer Advocacy

What you'll learn

Skills you'll gain

Category: Thought Leadership
Category: Customer Retention
Category: Discussion Facilitation
Category: Brand Strategy
Category: Advocacy
Category: Loyalty Programs
Category: Promotional Strategies
Category: Driving engagement
Category: Customer Engagement
Category: Customer Advocacy
Category: Competitive Analysis
Category: Brand Loyalty
Active Listening For Professionals

Active Listening For Professionals

Course 7, 1 hour

What you'll learn

Skills you'll gain

Category: Empathy
Category: Non-Verbal Communication
Category: Professional Development
Category: Interpersonal Communications
Category: Social Skills
Category: Relationship Building
Category: Constructive Feedback
Category: Active Listening
Category: Communication
Category: Personal Development
Category: Empathy & Emotional Intelligence
Category: Emotional Intelligence
Category: Client Services

What you'll learn

Skills you'll gain

Category: Non-Verbal Communication
Category: Professionalism
Category: Communication
Category: Interpersonal Communications
Category: Recognizing Others
Category: Research
Category: Self-Awareness
Category: Communication Strategies
Category: Emotional Intelligence

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Communication Strategies
Category: Rapport Building
Category: Honesty
Category: Business Communication
Category: Customer Relationship Building
Category: Positivity
Category: Expectation Management
Category: Customer Complaint Resolution
Category: Trustworthiness
Category: Professionalism
Category: Service Recovery
Category: Overcoming Objections
Category: Active Listening
Category: Tactfulness
Category: Empathy
Customer Experience: How To Delight Customers

Customer Experience: How To Delight Customers

Course 10, 1 hour

What you'll learn

Skills you'll gain

Category: Customer experience improvement
Category: Customer Service
Category: Customer Complaint Resolution
Category: Customer Engagement
Category: Customer experience strategy (CX)
Category: Process Analysis
Category: Customer Relationship Building
Category: Continuous Improvement Process
Category: Brand Loyalty
Category: Client Services
Category: Customer Retention
Category: Process Improvement
Category: Experience Design
Using Surveys To Improve Your Customer Service

Using Surveys To Improve Your Customer Service

Course 11, 1 hour

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Survey Creation
Category: Research Methodologies
Category: Customer Insights
Category: Customer experience improvement
Category: User Feedback
Category: User Research
Category: Market Research
Category: Business Research
Category: Client Support
Category: Surveys

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Alex Genadinik
Alex Genadinik
117 Courses20,198 learners

Offered by

Alex Genadinik

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."