Simulation of Call Centre Operations Using R Simmer

Offered By
Coursera Project Network
In this Guided Project, you will:

Understand Simulation of Call Centre Operations

Model Discrete Event Simulations Using R Simmer

Capture Simulation Data, Plot Charts & Interpret Results

Clock2 hours
BeginnerBeginner
CloudNo download needed
VideoSplit-screen video
Comment DotsEnglish
LaptopDesktop only

Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results

Skills you will develop

Discrete Event SimulationProcess AnalysisSimulationR ProgrammingData Analysis

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Introduction To Call Centre Simulation Process

  2. Create Statistical Variables Required For Simulation

  3. Define Trajectories for Call Centre Departments

  4. Define Teams, Resources & Arrivals of Calls

  5. Run Call Centre Simulation & Store Results

  6. Plot Charts & Interpret Simulation Results

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

Frequently asked questions

Frequently Asked Questions

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