Simulation of Call Centre Operations Using R Simmer

Understand Simulation of Call Centre Operations
Model Discrete Event Simulations Using R Simmer
Capture Simulation Data, Plot Charts & Interpret Results
Understand Simulation of Call Centre Operations
Model Discrete Event Simulations Using R Simmer
Capture Simulation Data, Plot Charts & Interpret Results
Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results
Discrete Event Simulation
Process Analysis
Simulation
R Programming
Data Analysis
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Introduction To Call Centre Simulation Process
Create Statistical Variables Required For Simulation
Define Trajectories for Call Centre Departments
Define Teams, Resources & Arrivals of Calls
Run Call Centre Simulation & Store Results
Plot Charts & Interpret Simulation Results
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In a split-screen video, your instructor guides you step-by-step
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