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  • Status: New
    Status: Free Trial

    Skills you'll gain: Customer Service, Customer Complaint Resolution, Customer Relationship Building, Trustworthiness, Service Recovery, Tactfulness, Professionalism, Overcoming Objections, Expectation Management, Rapport Building, Communication Strategies, Active Listening, Empathy, Business Communication, Honesty, Positivity

  • Status: New
    Status: Free Trial

    Skills you'll gain: Delegation Skills, Goal Setting, Prioritization, Calendar Management, Time Management, Productivity, Personal Development, Scheduling, Self-Discipline, Decision Making, Self-Awareness, Smart Goals, Habit Formation, Emotional Intelligence, Stress Management, Empathy & Emotional Intelligence, Mindfulness, Communication Strategies, Project Planning

  • Status: New

    Skills you'll gain: Personalized Campaigns, Selling Techniques, Empathy & Emotional Intelligence

  • Status: New
    Status: Free Trial

    Skills you'll gain: Growth Mindedness, Resilience, Persistence, Overcoming Obstacles, Empowerment, Decision Making, Personal Development, Self-Awareness, Positivity, Action Oriented, Willingness To Learn, Open Mindset, Constructive Feedback, Stress Management

  • Status: Free

    Skills you'll gain: Informed Consent, Assertiveness, Relationship Building, Ethical Standards And Conduct, Communication, Empathy, Interpersonal Communications, Recognizing Others, Non-Verbal Communication, Verbal Communication Skills, Safety and Security

  • Status: New
    Status: Free Trial

    Skills you'll gain: Influencing, Constructive Feedback, Storytelling, Decision Making, Professional Networking, Public Speaking, Non-Verbal Communication, Creative Thinking, Self-Awareness, Communication, Creativity, Independent Thinking, People Development, Decision Intelligence, Relationship Building, Tactfulness, People Management, Relationship Management, Growth Mindedness, Recognizing Others

What brings you to Coursera today?

  • Status: Preview

    University of Pennsylvania

    Skills you'll gain: Influencing, Persuasive Communication, Organizational Change, Overcoming Objections, Change Management, Overcoming Obstacles, Empowerment, Behavioral Economics, Decision Making, Cost Benefit Analysis

  • Status: Free Trial

    Rutgers the State University of New Jersey

    Skills you'll gain: Negotiation, Contract Negotiation, Price Negotiation, Procurement, Goal Setting, Overcoming Objections, Communication, Business Research, Oral Expression

  • Status: Preview

    The University of Edinburgh

    Skills you'll gain: Conflict Management, Intercultural Competence, Research, Diversity Awareness, Cultural Diversity, Empathy & Emotional Intelligence, Mediation, Interpersonal Communications

  • Status: Free Trial

    Skills you'll gain: Cold Calling, Selling Techniques, Closing (Sales), Overcoming Objections, General Sales Practices, Sales, Sales Process, Sales Presentations, Phone Sales, Sales Strategy, Outbound Calls, Lead Generation, Customer Relationship Building, Rapport Building, Active Listening, Communication Strategies, Customer Engagement, Customer Insights

  • Status: Preview

    Skills you'll gain: Interviewing Skills, Non-Verbal Communication, Applicant Tracking Systems, Professional Networking, Verbal Communication Skills, Job Analysis, Communication, Professional Development, Negotiation, Rapport Building, Oral Expression, Storytelling, Professionalism, Personal Attributes, Writing

  • Skills you'll gain: Conflict Management, Assertiveness, Leadership, Professional Development, Leadership Development, Leadership and Management, Discussion Facilitation, Interpersonal Communications, De-escalation Techniques, Emotional Intelligence, People Management, Verbal Communication Skills, Communication Strategies, Communication, Team Performance Management, Constructive Feedback, Empathy