Skills you'll gain: Descriptive Analytics, Business Analytics, Analytics, Predictive Analytics, Operational Analysis, Predictive Modeling, Data Analysis, Operations Management, Demand Planning, Forecasting, Simulation and Simulation Software, Business Modeling, Risk Modeling, Risk Analysis, Supply Chain Planning, Decision Making, Strategic Decision-Making, Decision Tree Learning, Spreadsheet Software, Microsoft Excel

Skills you'll gain: Service Level, Service Level Agreement, Operations, Operational Efficiency, Service Management, Operations Management, Operational Analysis, Customer experience improvement, Process Optimization, Data Entry, Performance Analysis, Performance Measurement, Data Validation, Business Metrics, Customer Relationship Management, Data Quality, Workflow Management, Data Processing, Data Management, Data Analysis

Skills you'll gain: Customer Service, Problem Solving, Customer Support, Telephone Skills, Greeting Customers, Service Level, Help Desk Support, Customer and Client Support, Personal Attributes, Technical Support and Services, Customer Relationship Management, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management

Skills you'll gain: Microsoft Copilot, Responsible AI, Generative AI Agents, Microsoft Power Platform, AI literacy, Power Platform Architecture & Technical Design, Governance, Agentic Workflows, Data Governance, Microsoft 365, Application Lifecycle Management, Product Lifecycle Management, Configuration Management, User Provisioning, Agentic systems, Management Reporting, Technical Writing, Continuous Monitoring, Verification And Validation, Authentications

Skills you'll gain: Sales Pipelines, Sales Process, Customer Relationship Management, Salesforce, Customer Success Management, Sales Development, Customer Relationship Management (CRM) Software, Sales Support, Sales Operations, Sales Management, Campaign Management, Lead Generation, Data Visualization, Closing (Sales), Sales Enablement, Service Management, Order Management, Prospecting and Qualification, Product Knowledge, Sales

Skills you'll gain: Prompt Engineering, Agentic systems, AI Workflows, No-Code Development, Process Design, Business Process Automation, Generative AI Agents, Operational Efficiency, Workflow Management, Operations Management, Automation, Feasibility Studies, AI Personalization, Generative AI, Artificial Intelligence, ChatGPT, Digital Transformation, Productivity, Innovation, Ideation

Skills you'll gain: ServiceNow, Help Desk Support, Triage, IT Service Management, Desktop Support, Service Management, Technical Support and Services, Technical Communication, Technical Documentation, Service Level, Health Informatics, Network Troubleshooting, Technical Writing, Technical Support, Information Technology, Issue Tracking, Epic EMR, End User Training and Support, Microsoft Azure, Public Health

Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Call Center Experience, Customer experience improvement, Customer Analysis, Customer Engagement, AI Integrations, AI Workflows, Customer Service, Process Optimization, Customer Support, Operational Efficiency, Automation, Analysis

Skills you'll gain: Windows PowerShell, MITRE ATT&CK Framework, Incident Response, Cyber Threat Intelligence, Cyber Threat Hunting, Key Management, Linux, Endpoint Security, Data Security, Computer Security Incident Management, Threat Detection, Network Security, Cryptography, Operating System Administration, Linux Administration, Endpoint Detection and Response, File Systems, Cybersecurity, Vulnerability Assessments, Security Information and Event Management (SIEM)

Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management

Skills you'll gain: Medical Privacy, Medical Records, Medical Office Procedures, Electronic Medical Record System, Health Information Management and Medical Records, Resilience, Health Information Management, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Emotional Intelligence, Professionalism, Patient Coordination, Diversity Awareness, Patient-centered Care, Composure, Empathy & Emotional Intelligence, Patient Registration, Relationship Building, Medical History Documentation, Care Coordination

Skills you'll gain: Amazon Web Services, Control Panels, Cloud Deployment, Application Deployment