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  • Status: New
    Status: Free Trial

    Skills you'll gain: People Management, Leadership and Management, Team Performance Management, Team Management, Trustworthiness, Leadership, Interpersonal Communications, Team Building, Conflict Management, Performance Management, Team Leadership, Business Leadership, Active Listening, Team Motivation, Relationship Building, Honesty, Constructive Feedback, Empathy, Coaching, Organizational Strategy

  • Status: Preview

    Skills you'll gain: Hospitality Services, Hospitality Management, Hotel And Restaurant Management, Hospitality and Food Services, Hospitality, Employee Training, Human Resources Management and Planning, Human Resource Management, Performance Appraisal, Talent Recruitment, Leadership and Management, Staff Management, Team Motivation, Human Capital, Management Training And Development, Training Programs, Human Resources, Training and Development, Customer experience improvement, Initiative and Leadership

  • Status: New
    Status: Free Trial

    Skills you'll gain: Team Building, Emotional Intelligence, Empathy & Emotional Intelligence, Active Listening, Negotiation, Composure, Supervision, Team Collaboration, Leadership, Stakeholder Engagement, Team Leadership, Business Leadership, Team Motivation, Employee Performance Management, Relationship Management, Performance Management, Empowerment, Leadership Development, Team Performance Management, Stakeholder Analysis

  • Status: Preview

    Skills you'll gain: Supervision, Team Performance Management, Emotional Intelligence, Trustworthiness, Employee Coaching, Professionalism, Empathy & Emotional Intelligence, Composure, Personal Development, Leadership, Constructive Feedback, Ethical Standards And Conduct, Coaching, Influencing, Accountability, Team Management, Management Training And Development, People Development, Teamwork, Communication

  • Status: Free Trial

    Skills you'll gain: Call Center Experience, Greeting Customers, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Inquiries, Customer Service, Customer Relationship Building, Interviewing Skills, Customer Support, Inbound Calls, Outbound Calls, Problem Solving, Keyword Research, Verbal Communication Skills, Communication

  • Status: Free Trial

    Skills you'll gain: Problem Solving, Presentations, Collaboration, Critical Thinking and Problem Solving, Root Cause Analysis, Constructive Feedback, Interpersonal Communications, Oral Expression, Communication, Team Collaboration, Persuasive Communication, Creative Problem-Solving, Virtual Teams, Social Skills, Public Speaking, Verbal Communication Skills, Professional Development, Professionalism, Ability To Meet Deadlines, Operational Efficiency

What brings you to Coursera today?

  • Status: Free Trial

    Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Cashiering, Empathy, Cross Selling, Retail Sales, Call Center Experience, Customer Support, Transaction Processing, Selling Techniques, Upselling, Retail Store Operations, Customer Complaint Resolution, Conflict Management, Product Knowledge, Team Oriented, Communication, Time Management

  • Status: Free Trial

    Skills you'll gain: Social Media Analytics, Customer experience improvement, Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Hospitality Services, Capital Expenditure, Organizational Change, Social Media Marketing, Hospitality Management, Financial Forecasting, Finance, Operations Management, Prototyping, Strategic Planning, Capital Budgeting, Search Engine Optimization, Key Performance Indicators (KPIs)

  • Status: Free Trial

    Skills you'll gain: Prioritization, Negotiation, Conflict Management, Team Collaboration, Empathy & Emotional Intelligence, Teamwork, Workplace inclusivity, Diversity and Inclusion, Stress Management, Diversity Training, Communication, Diversity Equity and Inclusion Initiatives, Team Management, Team Leadership, Productivity, Courage, Ethical Standards And Conduct, Workplace Bullying Intervention, Professionalism, Strategic Prioritization

  • Status: Preview

    Dubai College of Tourism

    Skills you'll gain: Front Office, Telephone Skills, Hotel Operations, Guest Relations, Hotels and Accommodations, Revenue Management, Greeting Customers, Hospitality Services, Hospitality, Hotel And Restaurant Management, Hospitality Management, Administrative Support and Clerical Tasks, Verbal Communication Skills, Upselling, Office Administration, Interpersonal Communications, Communication Strategies, Property Management Systems, Cross Selling, Operational Efficiency

  • Status: Free Trial

    Skills you'll gain: Diversity Equity and Inclusion Initiatives, Conflict Management, Safety Culture, Team Leadership, Workplace inclusivity, Diversity Training, Stress Management, Organizational Leadership, Diversity and Inclusion, People Management, Rapport Building, Leadership, Diversity Awareness, Leadership and Management, Mental Health, Emotional Intelligence, Employee Engagement, Empathy, Resilience, Communication

  • Status: Preview

    Skills you'll gain: Positivity, Stress Management, Resilience, Optimism, Crisis Intervention, Occupational Health, Community Mental Health Services, Mental Health, Injury Prevention, Case Studies, Health Promotion, Recognizing Others, Self-Awareness, Needs Assessment