More to explore:

All Results

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Customer Success Management, Rapport Building, Relationship Building, Customer Relationship Building, Customer Retention, Agile Methodology, Customer Engagement, Customer experience strategy (CX), Customer Relationship Management, Customer Analysis, Journey Mapping, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Customer experience improvement, Relationship Management, Market Opportunities, Business Modeling, Organizational Structure

  • Status: Preview

    Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Verbal Communication Skills, Customer experience improvement, Client Services, Customer Service, Customer Inquiries, Insurance and Warranty Claims Processing, Service Improvement, Product Knowledge, Interpersonal Communications, Retail Store Operations, Verbal Strategic Communication, Communication

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Customer Success Management, Customer Relationship Building, Customer Relationship Management, Consultative Approaches, Market Analysis, Market Opportunities, Customer experience improvement, Organizational Structure, Market Data, Business Relationship Management, Business Modeling, Organizational Effectiveness, Business Solutions, Business Technologies, Active Listening, Technology Solutions, Technology Strategies

  • Status: Preview

    University of Michigan

    Skills you'll gain: Influencing, Leadership, Persuasive Communication, Relationship Building, Rapport Building, Relationship Management, Trustworthiness, Decision Making, Tactfulness, Professional Networking, Organizational Structure, Personal Attributes

  • Status: Preview

    Skills you'll gain: Customer Success Management, Customer Service, Customer Relationship Management, Customer experience strategy (CX), Customer Retention, Customer Support, Customer and Client Support, Customer Engagement, Customer Data Management, Performance Metric, Customer Relationship Management (CRM) Software, Customer experience improvement, Sales Process, Customer Acquisition Management, Business Metrics, Performance Measurement, Customer Analysis, Key Performance Indicators (KPIs), General Sales Practices, Customer Insights

  • Status: Preview

    Skills you'll gain: Negotiation, Contract Negotiation, Mediation, Arbitration, Price Negotiation, Intercultural Competence, Planning, Conflict Management, Communication, Influencing, Cultural Sensitivity, Contract Management, Ethical Standards And Conduct, Decision Making

What brings you to Coursera today?

  • Status: Preview

    Universidade de São Paulo

    Skills you'll gain: Conversion Funnel Analysis, Search Engine Marketing, Digital Marketing, Email Marketing, Digital Marketing Campaigns, Google Ads, Marketing Strategies, Search Engine Optimization, Google Analytics, Online Advertising, A/B Testing, Pay Per Click Advertising, Marketing Planning, Advertising Campaigns, Web Analytics, Digital Advertising, Facebook, Campaign Management, Marketing Analytics

  • Status: Free Trial

    Skills you'll gain: Systems Administration, IT Security Architecture, Operating System Administration, Information Systems Security, Remote Access Systems, IT Infrastructure, Hardening, Network Troubleshooting, OSI Models, Computer Networking, Routing Protocols, Application Security, TCP/IP, Cloud Management, Technical Support, Microsoft Windows, File Systems, Package and Software Management, Computer Hardware, Software Installation

  • Status: Preview

    Skills you'll gain: Logistics Management, Customer Service, Logistics, Inventory Management, Order Delivery, Transportation, Supply Chain, and Logistics, Inventory Control, Inventory Management System, Supply Chain, Supply Chain Systems, Customer experience improvement, Materials Management, Customer experience strategy (CX), Service Level, Supply Chain Planning, Marketing Operations, Service Improvement, Operational Efficiency

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Customer Relationship Management, Customer Data Management, Big Data, R (Software), Data Mining, Data-Driven Decision-Making, Sales Pipelines, Predictive Analytics, Machine Learning Methods, Data Visualization, Data Strategy, Customer Relationship Management (CRM) Software, Customer Analysis, Sales Management, Data Engineering, Customer Engagement, Predictive Modeling, Data Visualization Software, Plot (Graphics), Statistical Visualization

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Digital Transformation, IT Service Management, Information Technology Infrastructure Library, Service Management, Interoperability, Business Transformation, Data Strategy, DevOps, Information Systems Security, Cybersecurity, Cyber Attacks, Systems Integration, Innovation, Service Design, Technology Strategies, Information Technology Operations, Social Media, E-Commerce, Social Media Management, Organizational Development

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: International Finance, International Relations, Tax Laws, Tax, Export Control, Global Marketing, Economics, Go To Market Strategy, Market Opportunities, Economic Development, Business Strategy