IT Support Professional Certificate (IBM)
Completed by Candice Wilkins on June 2, 2025
Verified learner ·
Badge ID: AjV1xmbOSWK1dcZmznli-Q
About this Badge
You’ll learn the latest skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You’ll demonstrate your knowledge of networking, security, and cloud computing, and practice analyzing user help requests and troubleshooting various issues. When you successfully complete the program, you’ll have a portfolio of projects to demonstrate your proficiency.
Learning objectives
- Identify the roles and responsibilities of Technical Support professionals and explore various career paths in IT support.
- Understand and utilize support tools, ticketing systems, and Service-Level Agreements (SLAs) to streamline issue resolution.
- Gain knowledge of internal computer components, operating systems, and perform essential IT tasks such as workstation setup and troubleshooting.
Learning content completed
Some of the content and skills presented have been contributed by the content provider.