Atención a Cliente y Servicio S2-2025
Completed by Antonio Velázquez Ramos on November 5, 2025
Verified learner ·
Badge ID: S42tRz5RSjaNrUc-UYo2jg
About this Badge
Desarrollo de habilidades de Atención a Cliente y Servicio
Learning objectives
- Create positive interactions and de-escalate conflicts with customers using effective communication strategies.
- Develop and implement customer success strategies to enhance client satisfaction and loyalty.
- Process retail transactions and understand various roles in customer service environments.
- Collaborate across departments to anticipate customer needs and improve customer experience.
Skills learned
- Customer Complaint Resolution
- Root Cause Analysis
- Customer and Client Support
- Customer experience improvement
- Active Listening
- Customer Success Management
- Problem Solving
- Transaction Processing
- Customer Retention
- Customer Insights
- Performance Metric
- Customer Engagement
- Business Metrics
- Customer Relationship Management
- Customer Service
- Customer Data Management
- Empathy
- Conflict Management
- Sales Strategy
- Time Management
- Communication
- Leadership
- Sales Management
- Non-Verbal Communication
- De-escalation Techniques
- Cross-Functional Collaboration
- Skills section collapsed. Showing 7 of 26 skills.
Learning content completed
Some of the content and skills presented have been contributed by the content provider.