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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • L

    Logical Operations

    ITIL 4 Foundation

    Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Incident Response, Information Technology, Change Requests, Service Level, Operations Management, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    24 reviews

    Beginner · Specialization · 1 - 3 Months

  • M

    Microsoft

    Generative AI for Marketers

    Skills you'll gain: Content Performance Analysis, Prompt Engineering, Microsoft Copilot, Customer Insights, Customer Analysis, Competitive Analysis, Persona Development, Content Marketing, Personalized Campaigns, Content Creation, Marketing Operations, Marketing Analytics, Data-Driven Marketing, Marketing Design, Marketing Strategies, Marketing Planning, Marketing, Ideation, AI Personalization, Data Analysis

    4.5
    Rating, 4.5 out of 5 stars
    ·
    32 reviews

    Beginner · Specialization · 1 - 3 Months

  • A

    Amazon Web Services

    Python for Serverless Applications and Automation on AWS

    Skills you'll gain: Software Architecture, Amazon Web Services, API Gateway, Amazon DynamoDB, IT Automation, Middleware, Software Development, Python Programming, Service Oriented Architecture, Systems Architecture, Microservices, Cloud API, Serverless Computing, Cloud Applications, Cloud-Based Integration, Application Frameworks, Databases, Scripting, Database Systems, Application Development

    4.4
    Rating, 4.4 out of 5 stars
    ·
    25 reviews

    Beginner · Course · 1 - 4 Weeks

  • B

    Board Infinity

    Holistic Mobile App Design & Development

    Skills you'll gain: React Native, Mobile Development, Responsive Web Design, Docker (Software), Azure DevOps, Restful API, Cross Platform Development, Azure DevOps Pipelines, Microservices, Containerization, User Interface and User Experience (UI/UX) Design, DevOps, ASP.NET, UI/UX Strategy, Secure Coding, iOS Development, Development Testing, Mobile Development Tools, CI/CD, Version Control

    4.2
    Rating, 4.2 out of 5 stars
    ·
    56 reviews

    Intermediate · Specialization · 1 - 3 Months

  • U

    University of Illinois Urbana-Champaign

    Sustainable Business Enterprises

    Skills you'll gain: Sustainable Business, Sustainable Development, Corporate Sustainability, Business Planning, Product Development, Consumer Behaviour, Environmental Issue, Sustainability Reporting, Business Strategies, Enterprise Modeling, Product Design, Design Thinking, Market Research, Business Development, Communication Strategies

    Build toward a degree

    4.3
    Rating, 4.3 out of 5 stars
    ·
    146 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Create a value proposition canvas in Miro

    Skills you'll gain: Competitive Analysis, Customer Analysis, Customer Insights, Value Propositions, Company, Product, and Service Knowledge, Business Modeling, Business Analysis Tools, Presentations, Product Knowledge, Benchmarking, Marketing, Collaborative Software

    4.6
    Rating, 4.6 out of 5 stars
    ·
    27 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Improve Business Performance with Microsoft Forms

    Skills you'll gain: Employee Surveys, Employee Engagement, User Feedback, Performance Measurement, Microsoft 365, Performance Analysis, Business Research, Customer experience improvement, Customer Insights, Analysis, Customer Analysis, Market Research, User Research, Business Strategy

    4.4
    Rating, 4.4 out of 5 stars
    ·
    24 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • U

    University of Colorado Boulder

    Network Systems: Principles in Practice

    Skills you'll gain: OSI Models, Network Security, Cloud Services, TCP/IP, Cloud Computing, Cloud Infrastructure, Software-Defined Networking, Network Architecture, Virtual Networking, Wide Area Networks, Cloud Engineering, Network Protocols, Cloud Computing Architecture, Cloud Platforms, Linux Administration, Network Troubleshooting, Linux, Kubernetes, Network Switches, Terraform

    Build toward a degree

    4.6
    Rating, 4.6 out of 5 stars
    ·
    123 reviews

    Intermediate · Specialization · 3 - 6 Months

  • C

    Coursera

    Build a Business Architecture using AWS Organization

    Skills you'll gain: Amazon Web Services, AWS Identity and Access Management (IAM), Solution Architecture, Cloud Computing Architecture, Infrastructure Architecture, Identity and Access Management, Organizational Structure, Cloud Solutions, Continuous Monitoring, Account Management

    4.4
    Rating, 4.4 out of 5 stars
    ·
    50 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • I

    Illinois Tech

    Business & Technology

    Skills you'll gain: Responsible AI, Culture Transformation, Innovation, Organizational Change, Design Thinking, Business Transformation, Strategic Leadership, Product Lifecycle Management, Machine Learning Methods, Global Marketing, Data Ethics, Entrepreneurship, Artificial Intelligence, Change Management, Organizational Leadership, Business Strategies, Machine Learning Algorithms, Business Modeling, Product Strategy, Strategic Planning

    Build toward a degree

    4.6
    Rating, 4.6 out of 5 stars
    ·
    111 reviews

    Intermediate · Specialization · 3 - 6 Months

  • B

    Board Infinity

    Foundations of Management Consulting: Strategies & Tools

    Skills you'll gain: Selling Techniques, Operations, Supply Chain, Business Operations, Marketing, Advertising, Process Design, Profit and Loss (P&L) Management, Lean Methodologies, Cost Benefit Analysis, Business Analysis Tools, Case Studies, Corporate Strategy, Go To Market Strategy, Market Analysis, Revenue Management, Strategic Marketing, Customer Analysis, Complex Problem Solving

    4.3
    Rating, 4.3 out of 5 stars
    ·
    36 reviews

    Beginner · Specialization · 1 - 3 Months

  • G

    Google

    Capture and Captivate Your Audience

    Skills you'll gain: Conversion Funnel Analysis, Customer Retention, Target Market, Customer Advocacy, Promotional Strategies

    4.9
    Rating, 4.9 out of 5 stars
    ·
    21 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • ITIL 4 Foundation: Logical Operations
  • Generative AI for Marketers: Microsoft
  • Python for Serverless Applications and Automation on AWS: Amazon Web Services
  • Holistic Mobile App Design & Development: Board Infinity
  • Sustainable Business Enterprises: University of Illinois Urbana-Champaign
  • Create a value proposition canvas in Miro: Coursera
  • Improve Business Performance with Microsoft Forms: Coursera
  • Network Systems: Principles in Practice: University of Colorado Boulder
  • Build a Business Architecture using AWS Organization: Coursera
  • Business & Technology: Illinois Tech

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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