Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Board Infinity
Skills you'll gain: Risk Management Framework, Business Continuity Planning, Incident Response, Risk Mitigation, Cyber Threat Hunting, Cyber Risk, Business Continuity, Risk Management, Computer Security Incident Management, Risk Analysis, Threat Management, Cybersecurity, Vulnerability Management, Security Management, Enterprise Risk Management (ERM), Network Security, Cyber Security Policies, Incident Management, Operational Risk, Business Risk Management
★ 4.9 (14) · Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Outbound Calls, Operational Efficiency, AI Workflows, Agentic Workflows, Generative AI Agents, Workflow Management, Customer Service, AI Integrations, Automation, Prompt Engineering, Systems Integration
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Power BI, Data Transformation, Data Preprocessing, Data Manipulation, Data Cleansing, Data Integration, Data Wrangling, Predictive Modeling
★ 4.8 (29) · Beginner · Guided Project · Less Than 2 Hours

University of Michigan
Skills you'll gain: Generative AI, AI Product Strategy, AI Enablement, Data Integration, Business Analysis, Data Quality, Technology Roadmaps, Business Solutions, Business Transformation, Business Strategy, Stakeholder Communications, Process Analysis, Decision Making, Stakeholder Engagement
★ 4.8 (34) · Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Microsoft Copilot, Sales Enablement, Customer Engagement, Taking Meeting Minutes, Customer Relationship Building, Productivity Software, Meeting Facilitation, Generative AI Agents, AI Personalization, Email Automation, General Sales Practices, Business Correspondence, AI Enablement, AI Integrations, Proposal Development
★ 4.5 (19) · Beginner · Course · 1 - 4 Weeks
University of Washington
Skills you'll gain: Marketing Psychology, Market Analysis, Consumer Behaviour, Marketing, Market Opportunities, Market Research, Marketing Planning, Strategic Marketing, Marketing Strategies, Marketing Strategy and Techniques, Competitive Analysis, Target Audience, Proposal Development, Marketing Channel, Business-To-Consumer, Cross-Channel Marketing, Ethical Standards And Conduct
★ 4.8 (32) · Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Software Documentation, Java, API Design, Java Programming, Back-End Web Development, Application Programming Interface (API), Frontend Integration, Enterprise Application Management, Application Deployment, Databases, Data Persistence
★ 3.8 (13) · Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: React.js, Responsive Web Design, Front-End Web Development, Bootstrap (Front-End Framework), JavaScript Frameworks, Web Design and Development, UI Components, Programming Principles, Javascript, HTML and CSS, Web Applications, Event-Driven Programming, Web Development, User Interface (UI), Maintainability
★ 4.5 (11) · Intermediate · Course · 1 - 4 Weeks

Multiple educators
Skills you'll gain: Sustainable Design, Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Sustainable Business, Sustainability Reporting, Sustainable Technologies, Sustainable Development, Supply Management, Sustainability Standards, Business Ethics, Sustainable Systems, Operations Management, Supply Chain Management, Supply Chain Planning, Supply Chain, Manufacturing Operations, Strategic Sourcing, Supply Chain Systems, Procurement, Product Design
★ 4.6 (41) · Beginner · Specialization · 1 - 3 Months

Politecnico di Milano
Skills you'll gain: Sustainable Design, Sustainable Technologies, Sustainability Standards, Sustainable Business, Strategic Sourcing, Manufacturing and Production, Corporate Sustainability, Sustainable Development, Manufacturing Processes, Production Process, Digital Transformation, Environmental Issue, Supply Chain Management, Supply Chain, Prototyping, Case Studies
★ 4.3 (42) · Beginner · Course · 1 - 3 Months

Tencent Cloud
Skills you'll gain: Data Storage Technologies, Cloud Computing, Cloud Platforms, Database Management, Cloud Storage, Cloud Security, Data Storage, Cloud Infrastructure, Cloud Services, Cloud Computing Architecture, Cloud Solutions, Databases, Public Cloud, Cloud Standards, Cloud Deployment, Virtual Machines, Virtual Networking, Application Security, Load Balancing, Distributed Denial-Of-Service (DDoS) Attacks
★ 4.7 (56) · Beginner · Course · 1 - 3 Months

Northeastern University
Skills you'll gain: Value Propositions, Strategic Thinking, Business Strategy, Innovation, Strategic Marketing, Customer Insights, Process Development, Entrepreneurship, Continuous Improvement Process, Customer Analysis, Case Studies, Problem Solving, Critical Thinking, Constructive Feedback, Needs Assessment
★ 4.8 (38) · Beginner · Course · 1 - 4 Weeks