Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Packt
Skills you'll gain: Command-Line Interface, Linux, Ubuntu, Linux Administration, Linux Commands, Unix Commands, Operating System Administration, Unix, Software Installation, Red Hat Enterprise Linux, System Configuration, Network Troubleshooting, User Accounts, Networking Hardware, Network Support, File Systems, Open Source Technology, File Management, Package and Software Management, Computing Platforms
Beginner · Course · 1 - 3 Months

Skills you'll gain: Spring Framework, Hibernate (Java), Spring Boot, Java, Object-Relational Mapping, Database Management, Apache Maven, Software Design Patterns, SQL, Data Persistence, Functional Design, Dependency Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Process Mapping, Operational Efficiency, Business Operations, Operations Management, Business Process, Process Analysis, Business Process Improvement, Process Improvement, Customer experience improvement, Business Technologies
Mixed · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Marketing Strategies, Digital Marketing, Marketing, Marketing Analytics, Sales Strategy, Digital Advertising, Consumer Behaviour, Brand Strategy, Branding, Performance Measurement, A/B Testing, Community Development
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cloud Hosting, Cloud Infrastructure, Cloud Services, Cloud Storage, Frontend Performance, Database Management, Scalability
Intermediate · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Data Storytelling, Performance Measurement, Data Visualization Software, Business Analysis, Accounting, Business, Analytics, Business Strategy, Marketing, Strategic Communication, Organizational Strategy, Data Analysis, Consumer Behaviour, Product Lifecycle Management
Beginner · Course · 1 - 3 Months
Skills you'll gain: Generative AI Agents, HubSpot CRM, Sales Enablement, Customer Relationship Management (CRM) Software, Sales Process, Business Process Automation, Sales Management, Lead Generation, Workflow Management, AI Workflows, Agentic Workflows, Process Analysis, Sales, Automation, Data Entry, AI Enablement, Business Process Modeling, Data Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Model View Controller, GitHub, Version Control, .NET Framework, Git (Version Control System), ASP.NET, Application Frameworks, Software Configuration Management, Development Environment, Microsoft Visual Studio, Bootstrap (Front-End Framework), HTML and CSS
Beginner · Course · 1 - 3 Months

Skills you'll gain: Cloud-Based Integration, Cloud Applications, Middleware, Integration Testing, Application Design, Data Integration, Cloud Computing
Beginner · Project · Less Than 2 Hours

IESE Business School
Skills you'll gain: Design Thinking, User Research, Qualitative Research, Human Centered Design, Customer experience improvement, Empathy, Problem Solving, Customer Insights, Persona Development, Interviewing Skills
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Malware Protection, Cyber Attacks, Cybersecurity, Network Security, Cyber Security Policies, Brute-force attacks, Distributed Denial-Of-Service (DDoS) Attacks, Security Controls, Security Awareness, Firewall, Multi-Factor Authentication, Encryption
Beginner · Course · 1 - 3 Months

Skills you'll gain: Virtual Environment, Unreal Engine, 3D Assets, Augmented and Virtual Reality (AR/VR), Video Game Development, Game Design, Conceptual Design, Animation and Game Design, Image Quality, Performance Tuning, Ideation, Layout Design, Design Elements And Principles, Creativity
Beginner · Course · 1 - 4 Weeks