Customer insights courses can help you learn techniques for gathering and analyzing consumer data, understanding buyer behavior, and developing effective marketing strategies. You can build skills in conducting surveys, interpreting qualitative feedback, and utilizing segmentation to target specific audiences. Many courses introduce tools like Google Analytics, CRM software, and data visualization platforms, that support transforming insights into actionable business strategies.

Skills you'll gain: AI Product Strategy, User Story, Sprint Retrospectives, Backlogs, Agile Product Development, Agile Software Development, Scrum (Software Development), Stakeholder Communications, Agile Methodology, Kanban Principles, Responsible AI, Generative AI, Generative Model Architectures, Product Roadmaps, Virtual Teams, Information Technology, Agile Project Management, Computer Hardware, Stakeholder Management, Sprint Planning
Beginner · Professional Certificate · 3 - 6 Months

DeepLearning.AI
Skills you'll gain: Prompt Engineering, Responsible AI, Generative AI, Large Language Modeling, AI literacy, Data Ethics, AI Enablement, LLM Application, AI Product Strategy, Artificial Intelligence, Retrieval-Augmented Generation, Business Process Automation, Automation, Cloud Applications
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Data Storytelling, Data Wrangling, Data Presentation, Interactive Data Visualization, Data Visualization Software, Dashboard, Big Data, Data Visualization, Microsoft Excel, Data Analysis, IBM Cognos Analytics, Statistical Visualization, Apache Hadoop, Statistical Analysis, Analytical Skills, Dashboard Creation, Excel Formulas, Data Cleansing, Pivot Tables And Charts, Spreadsheet Software
Build toward a degree
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Data Validation, Google Sheets, Spreadsheet Software, Data Analysis, Data Synthesis, Data Manipulation, Analytical Skills, Consolidation, Excel Formulas, Query Languages, Pivot Tables And Charts, Data Quality, SQL, Data Integration, Data Transformation, Database Management, User Feedback
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Business Analysis, Data Storytelling, Business Analysis Tools, Stakeholder Management, Stakeholder Analysis, Process Optimization, Requirements Management, Prompt Engineering, Business Systems Analysis, Process Modeling, Process Improvement and Optimization, Data Presentation, Process Analysis, Digital Transformation, Responsible AI, Business Process Modeling, Excel Formulas, Data Cleansing, Business Analytics, Business Requirements
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Data Storytelling, Data Wrangling, Data Presentation, Big Data, Interactive Data Visualization, Data Analysis, Statistical Visualization, Data Cleansing, Apache Hadoop, Statistical Analysis, Data Visualization, Data Import/Export, Apache Hive, Data Mart, Data Processing, Data Warehousing, Data Transformation, Apache Spark, Data Science, Microsoft Excel
Beginner · Course · 1 - 3 Months

Skills you'll gain: Dashboard, Extract, Transform, Load, Data Storytelling, Data Visualization, Dashboard Creation, Database Design, Presentations, Data Presentation, Descriptive Statistics, IBM DB2, Business Intelligence, Data Visualization Software, Statistical Hypothesis Testing, Tableau Software, Relational Databases, Database Systems, Statistical Visualization, IBM Cognos Analytics, Interactive Data Visualization, Excel Formulas
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Customer Retention, Sales Presentation, Prompt Engineering, Sales Process, Microsoft Copilot, Customer Success Management, Overcoming Objections, Needs Assessment, Sales Prospecting, Customer Relationship Management (CRM) Software, Sales Presentations, Prospecting and Qualification, Marketing Collateral, Lead Generation, Customer Relationship Management, Customer Analysis, Product Knowledge, Proposal Development, Sales, Business Development
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Retail Banking, Banking, Banking Services, Customer Service, Client Services, Customer Relationship Building, Financial Regulation, Customer Retention, Customer experience strategy (CX), Payment Systems, Payment Processing, Regulatory Compliance, Risk Management, Business Risk Management, Compliance Management, Compliance Training, Risk Management Framework, Regulatory Requirements, Financial Controls, Automated Clearing House
Mixed · Course · 1 - 4 Weeks

EDUCBA
Skills you'll gain: Commercial Banking, Retail Banking, Banking Services, Bank Regulations, Commercial Lending, Banking, Project Finance, Customer Service, Cash Management, Client Services, Financial Regulation, General Lending, Financial Inclusion, Loans, Lending and Underwriting, Financial Regulations, Customer Relationship Building, Customer Retention, Working Capital, Customer experience strategy (CX)
Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Overcoming Objections, Phone Sales, Telephone Skills, Closing (Sales), Return On Investment, B2B Sales, Price Negotiation, Prompt Engineering, Customer Service, Data Storytelling, Real Time Data, Data-Driven Decision-Making, Persona (User Experience), Analysis, Data Visualization, Storytelling, Performance Metric, Business Metrics, Data Import/Export
Intermediate · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Talent Management, Goal Setting, Team Building, Teamwork, Team Management, Talent Pipelining, Influencing, Team Motivation, Visionary, Team Leadership, People Development, Performance Appraisal, Management Training And Development, Team Performance Management, Motivational Skills, Smart Goals, Interviewing Skills, Persuasive Communication, Leadership, Leadership Development
Beginner · Specialization · 3 - 6 Months