• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Preview
    Preview
    B

    Berklee

    Touring 101 for Musicians

    Skills you'll gain: Marketing Budgets, Marketing Planning, Performance Metric, Marketing Strategies, Performance Measurement, Marketing, Music Performance, Sales Presentations, Goal Setting, Customer Engagement, Drive Engagement, Booking (Sales), Promotional Strategies, Event Marketing, Content Marketing, Professional Networking, Music, Talent Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera

    How to Set Up Shop on Facebook Shops using Canva

    Skills you'll gain: Facebook, Customer experience improvement, Product Assortment, Social Media, Social Media Management, Social Media Content, Customer Engagement, Social Media Marketing, Photo Editing, E-Commerce, Customer Service, Marketing, Digital Marketing

    Intermediate · Guided Project · Less Than 2 Hours

  • G

    Google Cloud

    Bigtable: Qwik Start - Command Line

    Skills you'll gain: Google Cloud Platform, NoSQL, Big Data, Database Administration, Data Access, Databases, Data Store, Command-Line Interface, Data Analysis

    Beginner · Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    Strategic SEO Mastery: Tools, Strategy & Case Studies

    Skills you'll gain: Search Engine Optimization, Consumer Behaviour, Case Studies, Marketing, Web Analytics and SEO, Marketing Strategies, Process Improvement and Optimization, Digital Advertising, Strategic Marketing, Strategic Planning, Digital Marketing, Target Audience, Marketing Effectiveness, Content Optimization, Competitive Analysis, Market Opportunities, Business Strategy, Customer Insights, Strategic Thinking, Goal Setting

    4.9
    Rating, 4.9 out of 5 stars
    ·
    7 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free
    Free
    G

    Google Cloud

    Configuring IAM Permissions with gCloud - Azure

    Skills you'll gain: Identity and Access Management, Command-Line Interface, Cloud Management, Cloud API, Cloud Computing, User Accounts, User Provisioning, Authorization (Computing), Google Cloud Platform, Role-Based Access Control (RBAC), Microsoft Azure, Software Installation, VPN Clients

    5
    Rating, 5 out of 5 stars
    ·
    6 reviews

    Beginner · Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    P

    Pearson

    Cisco Certified Support Technician IT Support 100-140 Unit10

    Skills you'll gain: Technical Support and Services, Technical Support, Client Support, Customer Support, Help Desk Support, Rapport Building, Relationship Building, Information Technology, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Initiative and Leadership, Ethical Standards And Conduct, Computer Hardware

    4.4
    Rating, 4.4 out of 5 stars
    ·
    7 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    N

    Northeastern University

    Introduction to Enterprise Growth and Innovation

    Skills you'll gain: User Centered Design, Innovation, Market Opportunities, Target Market, Growth Strategies, Business Transformation, Technology Strategies, Digital Transformation, New Product Development, New Business Development, Customer Analysis, Emerging Technologies, Health Technology, Company, Product, and Service Knowledge, Business Modeling, Critical Thinking

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    AWS: Security and Key Management

    Skills you'll gain: AWS Identity and Access Management (IAM), Amazon Web Services, Identity and Access Management, Cloud Security, Network Security, Threat Detection, Amazon S3, Data Security, Security Management, Vulnerability Management, Firewall, Vulnerability Assessments, Vulnerability Scanning, Key Management, User Provisioning, Role-Based Access Control (RBAC), Distributed Denial-Of-Service (DDoS) Attacks, Authorization (Computing), Authentications, Encryption

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Advanced Strategies for Sustainable Business

    Skills you'll gain: Sustainable Business, Corporate Sustainability, Sustainability Reporting, Performance Measurement, Strategic Partnership, Business Strategies, Business Leadership, Organizational Strategy, Business Ethics, Goal Setting, Brand Strategy, Human Capital, Stakeholder Engagement, Employee Engagement, Advocacy, Systems Thinking, Strategic Communication, Supply Chain Management, Communication Strategies

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    P

    Politecnico di Milano

    The Learning Innovation Network

    Skills you'll gain: Developing Training Materials, Educational Materials, Classroom Management, Course Development, Teaching, Education and Training, Instructional and Curriculum Design, Interactive Learning, Instructional Design, Instructional Strategies, Innovation, Pedagogy, Student Engagement, Resource Utilization, Network Planning And Design, Infographics

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Bases de Datos NoSQL en Azure

    Skills you'll gain: NoSQL, Microsoft Azure, Data Store, Cloud Storage, File Management, Database Management, Data Storage Technologies, Database Management Systems, Data Integration, Data Storage, Database Development, Cloud Services, File Systems, Query Languages, Cloud Platforms

    4.7
    Rating, 4.7 out of 5 stars
    ·
    7 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    S

    Simplilearn

    Master Basics of Cybersecurity Fundamentals Training

    Skills you'll gain: Distributed Denial-Of-Service (DDoS) Attacks, Encryption, Cybersecurity, Threat Detection, Exploitation techniques, Data Encryption Standard, Threat Modeling, Security Awareness, Cryptography, Cyber Attacks, Data Security, Databases, Malware Protection, Penetration Testing, AI Security, Vulnerability Assessments, Application Security, Security Engineering, Artificial Intelligence, SQL

    5
    Rating, 5 out of 5 stars
    ·
    6 reviews

    Beginner · Specialization · 1 - 3 Months

1…295296297…470

In summary, here are 10 of our most popular customer service courses

  • Touring 101 for Musicians: Berklee
  • How to Set Up Shop on Facebook Shops using Canva: Coursera
  • Bigtable: Qwik Start - Command Line: Google Cloud
  • Strategic SEO Mastery: Tools, Strategy & Case Studies: EDUCBA
  • Configuring IAM Permissions with gCloud - Azure: Google Cloud
  • Cisco Certified Support Technician IT Support 100-140 Unit10: Pearson
  • Introduction to Enterprise Growth and Innovation: Northeastern University
  • AWS: Security and Key Management: Whizlabs
  • Advanced Strategies for Sustainable Business: University of Colorado Boulder
  • The Learning Innovation Network: Politecnico di Milano

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok