• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • It Service Management

Results for "it service management"


  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    'Their' World and How You Define It

    Skills you'll gain: Diversity and Inclusion, Diversity Equity and Inclusion Initiatives, Diversity Awareness, Empathy, Diversity Training, Intercultural Competence, Cultural Sensitivity, Workplace inclusivity, Social Justice, Cultural Diversity, Social Impact, Self-Awareness, Innovation, Productivity

    Build toward a degree

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Pearson

    SQL for Any IT Professional: Unit 2

    Skills you'll gain: Database Design, Relational Databases, Database Theory, Database Management, Database Development, SQL, Databases, Data Integrity, Data Modeling, Data Management, Data Structures

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Pearson

    Cisco Certified Support Technician IT Support - 100-140

    Skills you'll gain: Cyber Threat Intelligence, Malware Protection, Peripheral Devices, Personally Identifiable Information, Remote Access Systems, Hardware Troubleshooting, Threat Detection, Desktop Support, Technical Support and Services, Threat Management, Help Desk Support, Cyber Attacks, Cloud Services, Active Directory, Cybersecurity, Mac OS, Computer Hardware, Microsoft Windows, IT Management, Cloud Security

    4.7
    Rating, 4.7 out of 5 stars
    ·
    20 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    M

    Microsoft

    Microsoft Foundations of IT Systems, Networking, and Data Protection

    Skills you'll gain: Network Security, Computer Hardware, Generative AI, Data Storage Technologies, Data Storage, Microsoft 365, Hybrid Cloud Computing, Generative Model Architectures, Enterprise Application Management, Data Management, Network Protocols, Computer Science, Data Security, OSI Models, TCP/IP, Data Store, Data Integrity, Cloud Computing, Data Processing, Software Development

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    A

    AI Business School

    AI for Management & Management support

    Skills you'll gain: Agentic Workflows, Prompt Engineering, Agentic systems, AI Workflows, Prompt Engineering Tools, Generative AI, AI literacy, Sales, Sales Enablement, Large Language Modeling, ChatGPT, Generative AI Agents, AI Enablement, AI Personalization, Productivity, LLM Application, Innovation, Operational Efficiency, Artificial Intelligence, Ideation

    4.6
    Rating, 4.6 out of 5 stars
    ·
    24 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Foundations of IT Systems and Operating Systems

    Skills you'll gain: Operating System Administration, User Accounts, Data Storage Technologies, User Provisioning, Operating Systems, Data Storage, Information Technology Operations, Security Controls, Software Installation, Desktop Support, Microsoft Windows, System Configuration, Linux, Information Systems Security, Systems Administration, Performance Tuning, IT Infrastructure, Mac OS, Information Technology, Group Policy

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    The Critical Role of IT Support Staff in Healthcare

    Skills you'll gain: Desktop Support, End User Training and Support, Technical Support and Services, Medical Support, Help Desk Support, Healthcare Industry Knowledge, Technical Support, Health Technology, Information Technology, Health Care, Information Technology Operations, Issue Tracking

    4.7
    Rating, 4.7 out of 5 stars
    ·
    771 reviews

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    IT Audit Field Manual: Strengthen Cyber Defense

    Skills you'll gain: Cyber Security Assessment, Endpoint Security, Information Technology, Data Security, Network Security, Cloud Security, Personally Identifiable Information, Information Privacy, Linux Administration, Firewall, Cybersecurity, Linux, Network Administration, System Configuration, Security Controls, Cyber Threat Intelligence, Cyber Security Policies, Cyber Security Strategy, Microsoft Windows, Good Clinical Practices (GCP)

    Beginner · Course · 3 - 6 Months

  • Status: Free
    Free
    C

    Coursera

    Product and Service Development: Empathy Mapping with Miro

    Skills you'll gain: Customer Analysis, New Product Development, Persona Development, Customer Insights, Product Strategy, Product Development, Design Thinking, Business Planning, Business Strategy, Marketing

    4.8
    Rating, 4.8 out of 5 stars
    ·
    33 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    U

    Universitat Politècnica de València

    IT Fundamentals for Business Profiles: Enterprise Systems

    Skills you'll gain: Business Systems, Business Technologies, Enterprise Resource Planning, Excel Formulas, Supply Chain Systems, Enterprise Application Management, Supply Chain Management, Geospatial Information and Technology, Management Information Systems, Geographic Information Systems, Web Development, GIS Software, Web Presence, Web Applications, Customer Relationship Management

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    P

    Peking University

    Management Communication 管理沟通

    Skills you'll gain: Communication Strategies, Non-Verbal Communication, Communication, Verbal Communication Skills, Business Communication, Team Management, Internal Communications, Interviewing Skills, Interpersonal Communications, Negotiation, Public Speaking, Intercultural Competence, Cultural Diversity, Cultural Sensitivity

    4.9
    Rating, 4.9 out of 5 stars
    ·
    178 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of Michigan

    Service Transformed: Lessons in U.S. Veteran Centered Care

    Skills you'll gain: Trauma Care, Triage, Health Disparities, Patient-centered Care, Mental Health Diseases and Disorders, Patient Evaluation, Intercultural Competence, Psychiatric Assessments, Diversity Awareness, Patient Communication, Health Equity, Care Coordination, Cultural Sensitivity, Healthcare Ethics, Social Determinants Of Health, Mental Health, Team Collaboration, Health Policy

    4.1
    Rating, 4.1 out of 5 stars
    ·
    17 reviews

    Intermediate · Course · 1 - 3 Months

1…343536…834

In summary, here are 10 of our most popular it service management courses

  • 'Their' World and How You Define It: University of Colorado Boulder
  • SQL for Any IT Professional: Unit 2: Pearson
  • Cisco Certified Support Technician IT Support - 100-140: Pearson
  • Microsoft Foundations of IT Systems, Networking, and Data Protection: Microsoft
  • AI for Management & Management support: AI Business School
  • Foundations of IT Systems and Operating Systems: Packt
  • The Critical Role of IT Support Staff in Healthcare: Johns Hopkins University
  • IT Audit Field Manual: Strengthen Cyber Defense: Packt
  • Product and Service Development: Empathy Mapping with Miro: Coursera
  • IT Fundamentals for Business Profiles: Enterprise Systems: Universitat Politècnica de València

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok