• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience Improvement

Results for "customer experience improvement"


  • U

    University of Maryland, College Park

    Product Ideation, Design, and Management

    Skills you'll gain: Stakeholder Management, Product Management, Product Development, New Product Development, Wireframing, Stakeholder Engagement, Financial Statements, Product Design, Financial Statement Analysis, User Experience Design, Team Leadership, Prototyping, Competitive Analysis, Product Marketing, Value Propositions, Proposal Development, Innovation, Target Market, Market Opportunities, Ideation

    ★ 4.5 (727) · Beginner · Specialization · 3 - 6 Months

  • C

    Coursera

    Agile Project: Product Prototype Touchpoint Analysis in Miro

    Skills you'll gain: Agile Product Development, Wireframing, Product Roadmaps, Journey Mapping, Agile Methodology, Customer experience improvement, Agile Project Management, Persona Development, Prototyping, Experience Design, User Story, Product Development, New Product Development, Customer Analysis, Product Strategy, Process Analysis

    ★ 4.6 (92) · Intermediate · Guided Project · Less Than 2 Hours

  • P

    Packt

    ISO 22301:2019 and Business Continuity Management

    Skills you'll gain: Business Continuity, Business Continuity Planning, Compliance Management, Contingency Planning, Disaster Recovery, Leadership and Management, Governance Risk Management and Compliance, Performance Measurement, Risk Analysis, Business Risk Management, Resource Planning, Continuous Improvement Process, Business Leadership, Incident Response, Performance Improvement, Crisis Management, Risk Management, Process Improvement, Corrective and Preventive Action (CAPA), Resilience

    Intermediate · Course · 1 - 3 Months

  • M

    Microsoft

    Work Smarter with Microsoft Excel

    Skills you'll gain: Microsoft Excel, Spreadsheet Software, Microsoft Office, Excel Formulas, Data Import/Export, Data Management

    ★ 4.7 (3.3K) · Beginner · Course · 1 - 3 Months

  • P

    Packt

    Data Management, Security, and Permissions

    Skills you'll gain: User Provisioning, User Accounts, Data Import/Export, Salesforce, Data Integrity, Data Migration, Data Management, Role-Based Access Control (RBAC), Identity and Access Management, Data Security, Authorization (Computing), Data Sharing, Data Access, Security Controls, Customer Relationship Management (CRM) Software

    Intermediate · Course · 1 - 3 Months

  • U

    University of California, Santa Cruz

    Bayesian Statistics: From Concept to Data Analysis

    Skills you'll gain: Bayesian Statistics, Statistical Inference, Statistical Methods, Probability & Statistics, Statistics, Statistical Modeling, Probability, Statistical Programming, Statistical Analysis, Statistical Software, Probability Distribution, Data Analysis, R Programming, Regression Analysis, R (Software), Analytical Skills, Statistical Visualization, Predictive Modeling, Data Visualization, Data Modeling

    ★ 4.6 (3.2K) · Intermediate · Course · 1 - 4 Weeks

  • A

    Automatic Data Processing, Inc. (ADP)

    Recruiting Analytics and Talent Pipeline Management

    Skills you'll gain: Recruitment, Talent Recruitment, Talent Pipelining, Professional Networking, Recruitment Strategies, Full Cycle Recruitment, Relationship Building, Talent Sourcing, Performance Metric, Applicant Tracking Systems, Job Analysis, Talent Acquisition, Consultative Approaches, Process Improvement, Change Management, Performance Improvement, Performance Reporting, Market Research, Key Performance Indicators (KPIs), Analytics

    ★ 5 (29) · Beginner · Specialization · 3 - 6 Months

  • G

    Google Cloud

    Preparing for Google Cloud Certification: Machine Learning Engineer

    Skills you'll gain: Feature Engineering, MLOps (Machine Learning Operations), Model Optimization, Generative AI, Google Cloud Platform, Model Deployment, Tensorflow, Generative AI Agents, Google Gemini, Model Training, Dataflow, Big Data, Keras (Neural Network Library), Machine Learning, Generative Model Architectures, Data Preprocessing, Machine Learning Software, CI/CD, Machine Learning Methods, Cloud Computing

    ★ 4.4 (5K) · Intermediate · Professional Certificate · 3 - 6 Months

  • U

    University of Minnesota

    Software Development Lifecycle

    Skills you'll gain: User Story, Agile Software Development, Software Design Patterns, Design Thinking, Software Development Methodologies, Software Design, Agile Methodology, Agile Project Management, Process Mapping, Software Engineering, Kanban Principles, Kaizen Methodology, Software Development Life Cycle, Software Quality Assurance, Agile Product Development, Application Security, Security Architecture Review, Scrum (Software Development), Object Oriented Design, Software Architecture

    ★ 4.7 (9.8K) · Intermediate · Specialization · 3 - 6 Months

  • E

    EDUCBA

    Organizational Development and Change Strategies

    Skills you'll gain: Organizational Development, Team Performance Management, Organizational Change, Leadership Studies, Team Management, Quality Improvement, Leadership and Management, Organizational Effectiveness, Business Leadership, Organizational Leadership, Organizational Strategy, Change Management, Training and Development, Management Training And Development, Team Building, Workforce Development, Business Transformation, Employee Engagement, Drive Engagement, Compensation Strategy

    Mixed · Course · 1 - 3 Months

  • S

    Skillshare

    Find Clients as a Creative Freelancer: 5 Proven Methods

    Skills you'll gain: Sales Prospecting, Business Strategy, Proposal Writing, Business Planning, Portfolio Management, Customer Acquisition Management, Business Correspondence, Presentations, Direct Selling, Promotional Strategies, Goal Setting, Professionalism

    Beginner · Course · 1 - 4 Weeks

  • U

    University of Illinois Urbana-Champaign

    Managerial Accounting: Cost Behaviors, Systems, and Analysis

    Skills you'll gain: Management Accounting, Cost Accounting, Accounting Systems, Supply Chain, Financial Accounting, Process Improvement, Analysis, Decision Making

    ★ 4.7 (1.4K) · Intermediate · Course · 1 - 4 Weeks

1…464748…724

In summary, here are 10 of our most popular customer experience improvement courses

  • Product Ideation, Design, and Management: University of Maryland, College Park
  • Agile Project: Product Prototype Touchpoint Analysis in Miro: Coursera
  • ISO 22301:2019 and Business Continuity Management: Packt
  • Work Smarter with Microsoft Excel: Microsoft
  • Data Management, Security, and Permissions: Packt
  • Bayesian Statistics: From Concept to Data Analysis: University of California, Santa Cruz
  • Recruiting Analytics and Talent Pipeline Management: Automatic Data Processing, Inc. (ADP)
  • Preparing for Google Cloud Certification: Machine Learning Engineer: Google Cloud
  • Software Development Lifecycle: University of Minnesota
  • Organizational Development and Change Strategies: EDUCBA

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok