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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    Google Cloud

    Generative AI Leader

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Google Gemini, Retrieval-Augmented Generation, Responsible AI, Generative AI, Google Cloud Platform, AI Enablement, Gemini, AI Product Strategy, Google Workspace, Customer Engagement, AI Workflows, Agentic systems, AI Security, Google Docs, Cloud Infrastructure, Artificial Intelligence, Cloud Computing, Collaboration

    Beginner · Specialization · 3 - 6 Months

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    Amazon Web Services

    AWS Fundamentals Lab Series

    Skills you'll gain: Amazon CloudWatch, Cloud Infrastructure, Cloud Management, Amazon Web Services, Amazon S3, Cloud Computing, Data Migration, Cloud Security, Virtual Networking, Virtual Private Networks (VPN), MySQL, Systems Administration, Database Management, Network Security, Resource Management, Performance Analysis

    Beginner · Course · 1 - 3 Months

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    Coursera

    Jira: Map, Analyze and Release

    Skills you'll gain: Sprint Retrospectives, User Story, Jira (Software), Performance Metric, Sprint Planning, Release Management, Product Roadmaps, Performance Analysis, Root Cause Analysis, Project Planning, Agile Methodology, Agile Project Management, Team Performance Management, Backlogs, Continuous Improvement Process, Operational Analysis, Collaborative Software, Data-Driven Decision-Making, Prioritization, Descriptive Analytics

    Beginner · Course · 1 - 4 Weeks

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    University of London

    Responsive Website Development and Design

    Skills you'll gain: Responsive Web Design, HTML and CSS, Web Design, jQuery, Web Applications, Bootstrap (Front-End Framework), MongoDB, User Experience Design, Interaction Design, Web Content Accessibility Guidelines, Cascading Style Sheets (CSS), User Accounts, Wireframing, User Interface (UI), Web Development, Collaborative Software, JavaScript Frameworks, Application Design, Authentications, Javascript

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    Rating, 4.5 out of 5 stars
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    7.6K reviews

    Beginner · Specialization · 3 - 6 Months

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    IBM

    IBM RAG and Agentic AI

    Skills you'll gain: Prompt Engineering, AI Orchestration, AI Workflows, Model Context Protocol, LangChain, Retrieval-Augmented Generation, Agentic Workflows, Tool Calling, LangGraph, LLM Application, Agentic systems, Multimodal Prompts, Generative AI, Generative AI Agents, Vector Databases, Generative Model Architectures, OpenAI API, Embeddings, Responsible AI, Software Development

    4.6
    Rating, 4.6 out of 5 stars
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    683 reviews

    Advanced · Professional Certificate · 3 - 6 Months

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    LearnQuest

    Insight Selling

    Skills you'll gain: Sales Training, Inside Sales, Closing (Sales), Regional Sales, Sales Enablement, Sales Management, Sales Prospecting, Active Listening, Customer Relationship Management (CRM) Software, Meeting Facilitation, Marketing Automation, Discussion Facilitation, Customer Analysis, Virtual Teams, Stakeholder Analysis, Customer Insights, Negotiation, Needs Assessment, Data Storytelling, Emotional Intelligence

    Beginner · Specialization · 1 - 3 Months

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    Coursera

    Star Schemas & Track Changes

    Skills you'll gain: Star Schema, Data Warehousing, Looker (Software), Database Design, Data Mart, Data Modeling, Business Intelligence, Extract, Transform, Load, Data Integrity, Data Transformation, Performance Tuning, Performance Analysis

    Intermediate · Course · 1 - 4 Weeks

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    O.P. Jindal Global University

    Development Across the Lifespan

    Skills you'll gain: Hospice, Infant Care, Mental Health Diseases and Disorders, Mental Health, Prenatal Care, Cognitive Behavioral Therapy, Critical Thinking

    Build toward a degree

    Beginner · Course · 3 - 6 Months

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    Coursera

    AI Agents: Multi-Agent Design & Governance

    Skills you'll gain: Responsible AI, AI Workflows, AI Orchestration, Agentic systems, Generative AI Agents, Artificial Intelligence, Coordination, AI Security, Data Ethics, Governance, Systems Architecture, Software Architecture, Scalability, Regulatory Compliance, Communication Strategies, Communication

    Intermediate · Course · 1 - 4 Weeks

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    Packt

    How to Use ChatGPT and Generative AI for Passive Income

    Skills you'll gain: Data Ethics, Generative AI, ChatGPT, OpenAI API, Blogs, Artificial Intelligence, Social Media Management, Copywriting, Social Media Content, Content Creation, Marketing Automation, Social Media Campaigns, Social Media, Digital Content, Email Marketing, Web Development, Digital Publishing, Web Design and Development, Content Marketing, Productivity

    2.3
    Rating, 2.3 out of 5 stars
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    6 reviews

    Beginner · Course · 1 - 3 Months

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    Universidades Anáhuac

    Food Design Thinking: Pensar creativamente la alimentación

    Skills you'll gain: Design Thinking, Food and Beverage, Consumer Behaviour, Nutrition and Diet, Health Education, Creative Thinking, Culture, Hospitality and Food Services, Human Centered Design, Creative Problem-Solving, Entrepreneurship, Innovation, Sustainability Standards, Systems Thinking, Social Impact, Empathy

    Beginner · Course · 1 - 3 Months

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    Packt

    Hands-On Projects with HTML, CSS, and JavaScript

    Skills you'll gain: Responsive Web Design, Front-End Web Development, HTML and CSS, Bootstrap (Front-End Framework), Web Design, User Interface (UI), Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), User Interface and User Experience (UI/UX) Design, Event-Driven Programming, Web Applications, UI Components, Web Development, Interactive Design, User Interface (UI) Design, Javascript, jQuery, User Experience Design, Web Design and Development, Animations

    Intermediate · Specialization · 3 - 6 Months

Searches related to customer experience

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1…646566…549

In summary, here are 10 of our most popular customer experience courses

  • Generative AI Leader: Google Cloud
  • AWS Fundamentals Lab Series: Amazon Web Services
  • Jira: Map, Analyze and Release: Coursera
  • Responsive Website Development and Design: University of London
  • IBM RAG and Agentic AI: IBM
  • Insight Selling: LearnQuest
  • Star Schemas & Track Changes: Coursera
  • Development Across the Lifespan: O.P. Jindal Global University
  • AI Agents: Multi-Agent Design & Governance: Coursera
  • How to Use ChatGPT and Generative AI for Passive Income: Packt

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