
Google Cloud
Skills you'll gain: Looker (Software), Collaborative Software, Database Administration, Identity and Access Management, Dashboard, Management Reporting, Customer Support, Business Reporting, Technical Support, Scheduling, Data Integration, Auditing
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Customer Analysis, Customer experience improvement, Customer Insights, Customer Service, Trend Analysis, Case Studies, System Implementation
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Facebook, Personalized Service, Target Audience, Customer Communications Management, Social Media, Social Media Management, Social Media Marketing, Business Requirements, Automation, Drive Engagement, Customer Service, Brand Marketing
Beginner · Guided Project · Less Than 2 Hours

Amazon Web Services
Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Stress Management, Mindfulness, Personal Care, Pain Management, Mental Health, Resilience, Behavioral Health, Self-Awareness, Exercise Therapy, Neurology, Physiology, Anatomy
Intermediate · Course · 1 - 3 Months

University of Illinois Urbana-Champaign
Skills you'll gain: Maternal Health, Child Health, Anatomy, Endocrinology, Immunology, Infant Care, Preventative Care, Nutrition and Diet, Biochemistry, Nutrition Education, Production Process, Biology, Molecular, Cellular, and Microbiology
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Product Lifecycle Management, Digital Transformation, Business Communication, Business Acumen, Customer Service, Cost Benefit Analysis, Product Management, Financial Acumen, Customer experience strategy (CX), Stakeholder Communications, New Product Development, Cross-Functional Collaboration, Communication, Business, Innovation, Strategic Decision-Making
Beginner · Course · 1 - 3 Months

Universidades Anáhuac
Skills you'll gain: Technology Strategies, Customer experience improvement, Leadership, Strategic Leadership, Business Transformation, Innovation, Self Service Technologies, AI Enablement, Digital Transformation, Insurance, Data Ethics, Change Management, Customer Service, AI Personalization, Automation, AI Security, Operational Efficiency
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Service Level Agreement, Service Management, Performance Measurement, Customer Service, Supplier Performance Management, Cloud Services, Expectation Management, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Performance Reporting, Case Studies, Negotiation, Communication
Intermediate · Course · 1 - 4 Weeks

Pontificia Universidad Católica de Chile
Skills you'll gain: Disabilities, Caregiving, Dignity in Care, Workplace inclusivity, Diversity Training, Diversity Equity and Inclusion Initiatives, Education and Training, Non-Verbal Communication
Beginner · Course · 1 - 4 Weeks

Universidad Nacional de Colombia
Skills you'll gain: Caregiving, Critical Thinking and Problem Solving, Patient-centered Care, Case Studies, Care Coordination, Empathy, Chronic Diseases, Stress Management, Emotional Intelligence, Communication
Beginner · Course · 1 - 4 Weeks