• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • U

    University at Buffalo

    Safety in the Utility Industry

    Skills you'll gain: Personal protective equipment, Environmental Regulations, Safety Training, Occupational Safety and Health Administration (OSHA), Safety Standards, Occupational Health, Hazard Communication (HazCom), Environment Health And Safety, Health And Safety Standards, Accident Prevention, Injury Prevention, Safety and Security, Fire And Life Safety, First Aid

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.4K reviews

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Bubble No-Code MasterClass: Trading Bot Building Project

    Skills you'll gain: No-Code Development, Responsive Web Design, Technical Analysis, User Accounts, Frontend Integration, Workflow Management, Market Data, Data Visualization, UI Components, Financial Trading, Regression Analysis, Application Development, Business Process Automation, Trend Analysis, Product Automation, Interactive Design, Web Design, Predictive Modeling, Automation, UI/UX Strategy

    Intermediate · Specialization · 3 - 6 Months

  • H

    HubSpot Academy

    Sales Training: Techniques for a Human-Centric Sales Process

    Skills you'll gain: Closing (Sales), Booking (Sales), Overcoming Objections, Sales Process, Selling Techniques, Sales Prospecting, HubSpot CRM, Sales, Prospecting and Qualification, General Sales Practices, Sales Strategy, Customer Relationship Management (CRM) Software, Customer Relationship Management, Lead Generation, Negotiation, Business Writing, LinkedIn, Value Propositions, Planning

    4.7
    Rating, 4.7 out of 5 stars
    ·
    538 reviews

    Beginner · Course · 1 - 3 Months

  • S

    Saïd Business School, University of Oxford

    AI and Sustainability: Leading Responsibly

    Skills you'll gain: Responsible AI, AI Enablement, Sustainable Business, Strategic Leadership, Corporate Sustainability, AI Product Strategy, Governance, Environmental Social And Corporate Governance (ESG), Business Leadership, Sustainable Development, Artificial Intelligence, Sustainable Systems, Social Justice, Organizational Leadership, AI literacy, Organizational Strategy, Sustainable Technologies, Ethical Standards And Conduct, Change Management, Risk Management

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Add AI Insights

    Skills you'll gain: Workflow Management, AI Workflows, Decision Intelligence, AI Enablement, AI Integrations, Project Management Software, Productivity Software, Automation, Project Management

    Beginner · Course · 1 - 4 Weeks

  • T

    Tecnológico de Monterrey

    Introducción a las redes sociales. Sus objetivos y métricas.

    Skills you'll gain: Social Media, Social Media Marketing, Social Media Strategy, Social Media Management, Social Network Analysis, Social Media Analytics, Digital Media Strategy, Media and Communications, Marketing, Global Marketing, Customer Engagement, Consumer Behaviour

    4.4
    Rating, 4.4 out of 5 stars
    ·
    2.6K reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Create Your First Python Program From UST

    Skills you'll gain: Python Programming, Command-Line Interface, Programming Principles, Computer Programming, Scripting, Computer Programming Tools, Program Development, Development Environment

    4.6
    Rating, 4.6 out of 5 stars
    ·
    3.1K reviews

    Beginner · Guided Project · Less Than 2 Hours

  • N

    Northwestern University

    The Importance of Listening

    Skills you'll gain: Social Media Analytics, Real Time Data, Social Media Content, Data Collection, Social Media, Social Media Marketing, Big Data, Marketing Analytics, Crisis Management, Data-Driven Marketing, Analytics, Social Media Strategy, Content Strategy, Text Mining, Data-Driven Decision-Making

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.6K reviews

    Mixed · Course · 1 - 4 Weeks

  • D

    Duke University

    Human Factors in AI

    Skills you'll gain: Responsible AI, Data Ethics, Experience Design, User Experience Design, Human Centered Design, Human Factors, Decision Intelligence, Information Privacy, Design Thinking, Machine Learning, Ethical Standards And Conduct, Law, Regulation, and Compliance, Automation

    4.7
    Rating, 4.7 out of 5 stars
    ·
    229 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Desktop GIS & Spatial Databases

    Skills you'll gain: GIS Software, Geospatial Mapping, Geographic Information Systems, Spatial Data Analysis, Spatial Analysis, Geospatial Information and Technology, Database Systems, SQL, PostgreSQL, Data Validation, Query Languages, Data Integration, Data Mapping, Scripting, Performance Tuning

    Beginner · Course · 1 - 3 Months

  • U

    University of Washington

    Business English: Planning & Negotiating

    Skills you'll gain: Negotiation, Events and Conferences, Event Planning, Event Management, Communication Strategies, Business Writing, Business Communication, Verbal Communication Skills, Planning, Oral Expression, Writing, Proposal Development, Oral Comprehension, Decision Making, Language Competency, Customer Complaint Resolution, Vocabulary

    4.8
    Rating, 4.8 out of 5 stars
    ·
    619 reviews

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Fundamentos do BigQuery para profissionais Redshift

    Skills you'll gain: Amazon Redshift, Query Languages, SQL, Data Warehousing, Extract, Transform, Load, Data Import/Export, Data Architecture, Database Design, Data Integration, Database Architecture and Administration, Google Cloud Platform, Data Migration, Cloud Computing Architecture, Identity and Access Management, Data Modeling, Role-Based Access Control (RBAC), Performance Tuning, Real Time Data

    Intermediate · Course · 1 - 3 Months

1…838485…668

In summary, here are 10 of our most popular customer experience courses

  • Safety in the Utility Industry : University at Buffalo
  • Bubble No-Code MasterClass: Trading Bot Building Project: Packt
  • Sales Training: Techniques for a Human-Centric Sales Process: HubSpot Academy
  • AI and Sustainability: Leading Responsibly: Saïd Business School, University of Oxford
  • Add AI Insights: Coursera
  • Introducción a las redes sociales. Sus objetivos y métricas. : Tecnológico de Monterrey
  • Create Your First Python Program From UST: Coursera
  • The Importance of Listening: Northwestern University
  • Human Factors in AI: Duke University
  • Desktop GIS & Spatial Databases: Coursera

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok