Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of California, Santa Cruz
Skills you'll gain: Bayesian Statistics, Statistical Inference, Statistical Methods, Probability & Statistics, Statistics, Statistical Modeling, Probability, Probability Distribution, Data Analysis, R Programming, Regression Analysis, R (Software), Microsoft Excel, Analytical Skills, Statistical Visualization, Predictive Modeling, Data Visualization, Data Modeling
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Active Listening, Interpersonal Communications, Conflict Management, Constructive Feedback, Social Skills, Trustworthiness, Relationship Building, Business Communication, Professionalism, Collaboration, Communication, Assertiveness, Influencing, Non-Verbal Communication, People Management, Personal Attributes
Beginner · Course · 1 - 4 Weeks

Scrum Alliance
Skills you'll gain: Prompt Engineering, User Story, Responsible AI, Business Metrics, Agile Product Development, Performance Metric, Performance Measurement, Prompt Engineering Tools, Data-Driven Decision-Making, Data Storytelling, Key Performance Indicators (KPIs), Team Building, AI Workflows, Technical Communication, Product Planning, Brainstorming, Agile Project Management, Agile Methodology, Generative AI, Project Management
Beginner · Specialization · 3 - 6 Months

University of Washington
Skills you'll gain: Public Speaking, Verbal Communication Skills, Communication, Adaptability, Stress Management, Organizational Skills
Beginner · Course · 1 - 3 Months

AI CERTs
Skills you'll gain: Clinical Documentation, Data Ethics, Health Informatics, Medical Assistance, Healthcare Ethics, Data Literacy, Power BI, Patient Coordination, Generative AI Agents, Epic EMR, Cybersecurity, Patient Flow, Medical Practice Management Software, Tensorflow, Generative AI, Artificial Intelligence, AI Enablement, Health Administration, AI Workflows, Artificial Intelligence and Machine Learning (AI/ML)
Intermediate · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Order Management, Logistics Management, Order Fulfillment, Product Knowledge, Inventory Control, Account Management, Revenue Management, Automation, Supplier Management, Business Risk Management, Product Strategy, E-Commerce, AI Enablement, Merchant Services, Profit and Loss (P&L) Management
Mixed · Course · 1 - 3 Months

Logical Operations
Skills you'll gain: Microsoft Windows, Operating System Administration, Computing Platforms, Web Content Accessibility Guidelines, Control Panels, Configuration Management, User Interface (UI), File Management, Operating Systems, Virtual Environment, Cloud Storage
Mixed · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Keyword Research, Search Engine Optimization, Web Analytics and SEO, Search Engine Marketing, Google Analytics, Google Ads, Web Analytics, Content Strategy, Marketing, Market Research, Competitive Analysis, E-Commerce, Analytics
Mixed · Course · 1 - 3 Months

Logical Operations
Skills you'll gain: Microsoft Office, Microsoft 365, Microsoft Outlook, Collaborative Software, Document Management, File Management, Content Management, Version Control, Data Sharing, Microsoft Excel, Computer Literacy, Journals, Data Integration, Data Import/Export, Computer Security
Mixed · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Generative AI, Generative Model Architectures, Responsible AI, Model Deployment, Large Language Modeling, Generative Adversarial Networks (GANs), Natural Language Processing, Embeddings, Transfer Learning, Artificial Intelligence, Python Programming, Machine Learning, Deep Learning
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Databricks, Data Lakes, Data Transformation, Data Quality, Data Infrastructure, Data Governance, Data Pipelines, Real Time Data, Data Warehousing, Data Management, Terraform, Data Validation, Apache Spark, Data Integrity, Data Storage, Continuous Deployment, Cloud Computing, Scalability, Data Security
Beginner · Course · 1 - 3 Months

Skills you'll gain: Azure DevOps Pipelines, Azure DevOps, Application Lifecycle Management, Agile Project Management, CI/CD, Continuous Deployment, Continuous Integration, Infrastructure as Code (IaC), Version Control, Agile Methodology, DevOps, Test Automation, Sprint Planning, Release Management, User Story, Software Quality Assurance
Beginner · Course · 1 - 4 Weeks