Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Skills you'll gain: Cloud Deployment, Cloud-Native Computing, CI/CD, HTML and CSS, Cloud Applications, Node.JS, Cloud Development, NoSQL, Cloud Computing Architecture, MongoDB, Cloud Services, Server Side, Version Control, Agile Methodology, IBM Cloud, JavaScript Frameworks, Front-End Web Development, React.js, DevOps, Python Programming
Beginner · Specialization · 3 - 6 Months
University of California, Davis
Skills you'll gain: Content Marketing, Marketing Strategy and Techniques, Copywriting, Writing, Professional Networking
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development
Beginner · Guided Project · Less Than 2 Hours

University of London
Skills you'll gain: Brand Management, Branding, Brand Marketing, Brand Strategy, Brand Awareness, Employee Engagement, Marketing Management, Global Marketing, Internal Communications, Customer experience strategy (CX), Human Resources, Organizational Change, Consumer Behaviour, Cross-Functional Collaboration
Beginner · Course · 1 - 3 Months

Skills you'll gain: Sales, Product Promotion, Growth Strategies, Product Knowledge, Email Marketing, Web Analytics and SEO, Product Strategy, Merchandising, Marketing Automation, Order Management, Order Fulfillment, Branding, International Relations, Business Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Data Storytelling, Dashboard, Database Design, Data Visualization, Business Intelligence, IBM Cognos Analytics, Descriptive Statistics, Extract, Transform, Load, Data Visualization Software, Business Analytics, IBM DB2, Tableau Software, Star Schema, Relational Databases, Interactive Data Visualization, Regression Analysis, Forecasting, Database Management Systems, Pivot Tables And Charts, MySQL
Beginner · Professional Certificate · 3 - 6 Months

Meta
Skills you'll gain: React Native, Jest (JavaScript Testing Framework), Version Control, User Research, Usability Testing, Unix Commands, Restful API, Git (Version Control System), Persona (User Experience), GitHub, Interaction Design, SQL, User Experience, Mobile Development, Design Research, Cross Platform Development, Linux Commands, React.js, Web Development Tools, Javascript
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Data Validation, Spreadsheet Software, Analytics, Data Analysis, SQL, Excel Formulas, Data Manipulation, Pivot Tables And Charts, Constructive Feedback, Data Integration
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Agile Project Management, Backlogs, Agile Methodology, User Story, Sprint Planning, Agile Product Development, Product Roadmaps, Sprint Retrospectives, Coaching, Team Management, Organizational Change, Prioritization, Cross-Functional Collaboration, Problem Solving, Influencing
Beginner · Course · 1 - 4 Weeks

Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Relationship Management (CRM) Software, Customer Insights, Sales Management, Leadership, Performance Metric, Sales Strategy, Cross-Functional Collaboration
Beginner · Course · 1 - 3 Months

Skills you'll gain: User Experience Design, User Story, User Research, Usability, Ideation, Competitive Analysis, Design Thinking, User Flows, Human Centered Design, Human Factors, Web Content Accessibility Guidelines, Persona Development
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, AI Product Strategy, Prompt Patterns, Generative AI, Commercialization, Product Management, ChatGPT, Google Gemini, Product Lifecycle Management, Stakeholder Communications, LLM Application, Artificial Intelligence, Customer experience improvement, Team Building, Return On Investment, Product Development, Data Ethics, Artificial Intelligence and Machine Learning (AI/ML), Creativity, Responsible AI
Intermediate · Specialization · 1 - 3 Months