• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • M

    Microsoft

    Foundations of Account Management

    Skills you'll gain: Productivity Software, Administrative Support, Sales Process, Customer Service, Office Administration, AI Personalization, Customer experience improvement, Sales, Customer Relationship Building, Verbal Communication Skills, Process Mapping, Microsoft Copilot, Customer Engagement, File Management, Personalized Service, Customer Relationship Management, Communication, Brainstorming, Process Optimization, Scheduling

    Advanced · Course · 1 - 4 Weeks

  • C

    Coursera

    Portfolio Optimization using Markowitz Model

    Skills you'll gain: Portfolio Management, Portfolio Risk, Finance, Financial Modeling, Return On Investment, Correlation Analysis, Investment Management, Financial Analysis, Asset Management, Mathematical Modeling, Investments, Risk Modeling, Equities, Model Optimization

    ★ 4.4 (328) · Intermediate · Guided Project · Less Than 2 Hours

  • J

    Johns Hopkins University

    Advanced Project Management and Leadership

    Skills you'll gain: Project Closure, Project Portfolio Management, Negotiation, Agile Methodology, Product Roadmaps, Project Management, Agile Project Management, Leadership Studies, Leadership and Management, Project Performance, Product Lifecycle Management, Project Risk Management, Innovation, Auditing, Product Management, New Product Development, Team Leadership, Product Development, Leadership

    ★ 4.8 (48) · Intermediate · Course · 1 - 3 Months

  • C

    Codio

    Cloud Computing Primer: Software as a Service (SaaS)

    Skills you'll gain: Service Level Agreement, Software As A Service, Cloud Deployment, Cloud Services, Cloud Computing, Cloud Solutions, Cloud Applications, Service Level, Business Software, Vendor Contracts, Infrastructure As A Service (IaaS), Platform As A Service (PaaS), Collaborative Software, Product Demonstration, Growth Strategies

    ★ 4.6 (85) · Beginner · Course · 1 - 4 Weeks

  • J

    Johns Hopkins University

    Data Visualization in R with ggplot2

    Skills you'll gain: Ggplot2, Scatter Plots, Plot (Graphics), Data Visualization Software, Statistical Visualization, Heat Maps, R Programming, Data Wrangling, Tidyverse (R Package), Graphics Software

    ★ 4.9 (132) · Intermediate · Course · 1 - 4 Weeks

  • G

    Goldman Sachs

    Fundamentals of Funding, with Goldman Sachs 10,000 Women

    Skills you'll gain: Grant Applications, Grant Writing, Business Planning, Financial Planning, Entrepreneurial Finance, Growth Strategies, Financial Management, Business Strategy, Proposal Development, Financial Analysis, Mergers & Acquisitions, Financial Acumen, Loans, Fundraising, Stakeholder Communications

    ★ 4.7 (261) · Mixed · Course · 1 - 4 Weeks

  • I

    Intel

    The Intel® AI Value

    Skills you'll gain: AI Enablement, AI Product Strategy, Artificial Intelligence, AI Integrations, Technology Strategies, Emerging Technologies, B2B Sales, Computer Hardware

    ★ 4.4 (74) · Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Playwright Python and Pytest for Web Automation Testing

    Skills you'll gain: Continuous Integration, Test Automation, Authentications, CI/CD, Test Script Development, API Testing, Software Testing, Behavior-Driven Development, Event-Driven Programming, GitHub, Cascading Style Sheets (CSS)

    ★ 4.3 (21) · Intermediate · Course · 3 - 6 Months

  • F

    Fractal Analytics

    Generative AI Essentials: A Comprehensive Introduction

    Skills you'll gain: Responsible AI, AI literacy, AI powered creativity, Critical Thinking

    ★ 4.2 (54) · Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Building Candlestick Charts with Google Sheets

    Skills you'll gain: Technical Analysis, Google Sheets, Spreadsheet Software, Market Data, Cloud Computing, Data Visualization, Trend Analysis

    ★ 4.2 (303) · Beginner · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Create a Budget with Google Sheets

    Skills you'll gain: Budgeting, Data Visualization, Google Sheets, Productivity Software, Budget Management, Spreadsheet Software, Presentations, User Accounts, Data Sharing

    ★ 4.6 (333) · Beginner · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Harnessing LLMs: Strategy, Fine-Tuning & Evaluation

    Skills you'll gain: Hugging Face, Prompt Engineering, Retrieval-Augmented Generation, Responsible AI, Model Evaluation, Fine-tuning, Model Deployment, Feature Engineering, LangChain, Model Optimization, Large Language Modeling, Generative Model Architectures, Generative AI, LLM Application, MLOps (Machine Learning Operations), Model Training, OpenAI API, Generative Adversarial Networks (GANs), Business Strategy, Python Programming

    ★ 4 (74) · Intermediate · Specialization · 3 - 6 Months

1…181182183…672

In summary, here are 10 of our most popular customer experience courses

  • Foundations of Account Management: Microsoft
  • Portfolio Optimization using Markowitz Model: Coursera
  • Advanced Project Management and Leadership: Johns Hopkins University
  • Cloud Computing Primer: Software as a Service (SaaS): Codio
  • Data Visualization in R with ggplot2: Johns Hopkins University
  • Fundamentals of Funding, with Goldman Sachs 10,000 Women: Goldman Sachs
  • The Intel® AI Value: Intel
  • Playwright Python and Pytest for Web Automation Testing: Packt
  • Generative AI Essentials: A Comprehensive Introduction: Fractal Analytics
  • Building Candlestick Charts with Google Sheets: Coursera

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok