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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Representante de desarrollo de ventas de Salesforce

    Skills you'll gain: Overcoming Objections, Sales Development, Growth Mindedness, Oral Expression, Lead Generation, Time Management, Customer Relationship Management, Active Listening, Customer Relationship Management (CRM) Software, Enthusiasm, Constructive Feedback, Consultative Selling, Selling Techniques, Verbal Communication Skills, Intercultural Competence, Sales Enablement, Social Skills, Interviewing Skills, Technical Sales, Storytelling

    3.9
    Rating, 3.9 out of 5 stars
    ·
    41 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    K

    Kennesaw State University

    The 4 A's of Marketing with Jagdish Sheth

    Skills you'll gain: Global Marketing, Marketing Effectiveness, Marketing, Regulatory Compliance, Strategic Marketing, Stakeholder Management, Innovation, Stakeholder Communications, Corporate Sustainability, Marketing Strategies, Stakeholder Engagement, Stakeholder Analysis, Internal Communications, MarTech, Marketing Planning, Product Marketing, Marketing Management, Marketing Channel, Business Strategy, Business

    4.7
    Rating, 4.7 out of 5 stars
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    13 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Migrate to Cloud SQL for PostgreSQL using Database Migration Service

    Skills you'll gain: Data Migration, PostgreSQL, Google Cloud Platform, Database Administration, Database Management, Operational Databases, Data Access, Virtual Private Networks (VPN), Data Management

    4.3
    Rating, 4.3 out of 5 stars
    ·
    17 reviews

    Beginner · Project · Less Than 2 Hours

  • Status: Preview
    Preview
    E

    ESSEC Business School

    Nouveaux modèles économiques des associations

    Skills you'll gain: Business Transformation, Business Modeling, Social Impact, Philanthropy, Strategic Partnership, Sustainable Development, Organizational Change, Enterprise Modeling, Resource Management, Sustainable Business, Innovation, Economics, Leadership Studies, Professional Networking, Public Policies, Human Resources

    4.6
    Rating, 4.6 out of 5 stars
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    21 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    B

    Board Infinity

    Writing Effective Technical Documentation

    Skills you'll gain: Project Documentation, Layout Design, Target Audience, Design, Graphic and Visual Design, Ethical Standards And Conduct, Professional Networking, Collaborative Software, Driving engagement, Diversity and Inclusion, Content Management Systems, Portfolio Management

    4.1
    Rating, 4.1 out of 5 stars
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    16 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Starweaver

    AI-Powered Business Operations

    Skills you'll gain: Business Process Modeling, Process Modeling, Data Storytelling, Responsible AI, Digital Transformation, Business Process Management, Business Process Improvement, Process Design, Business Process Automation, Data Visualization, Data Presentation, AI Enablement, Sustainable Development, Social Impact, Generative AI, Customer Insights, Customer Relationship Management (CRM) Software, Innovation, Product Knowledge, Environmental Social And Corporate Governance (ESG)

    4.3
    Rating, 4.3 out of 5 stars
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    38 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Codio

    Cloud Computing Primer: Infrastructure as a Service (IaaS)

    Skills you'll gain: Infrastructure As A Service (IaaS), Cloud Deployment, Cloud Infrastructure, Cloud Services, Cloud Computing, Service Level Agreement, Cloud Platforms, Service Level, Virtualization, Application Deployment

    4.7
    Rating, 4.7 out of 5 stars
    ·
    21 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Cloud Computing Project

    Skills you'll gain: Cloud Applications, Cloud Development, Cloud Computing, Cloud Platforms, Cloud Computing Architecture, Cloud Services, Cloud Infrastructure, Cloud Solutions, Virtual Networking, Distributed Computing, Network Architecture, Systems Integration

    4
    Rating, 4 out of 5 stars
    ·
    41 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Marketing Strategy for Engineers and Technologists

    Skills you'll gain: Value Propositions, Social Media Campaigns, Social Media, Social Media Marketing, Market Research, Social Media Strategy, Search Engine Optimization, Marketing Operations, Competitive Analysis, Data-Driven Decision-Making, Consumer Behaviour, Business Research, Sales Presentation, Business Marketing, Customer experience strategy (CX), Strategic Planning, Digital Marketing, Branding, Google Ads, Forecasting

    Build toward a degree

    4.5
    Rating, 4.5 out of 5 stars
    ·
    19 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
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    Saïd Business School, University of Oxford

    Open Data and Intelligent Finance

    Skills you'll gain: Risking, Financial Inclusion, Responsible AI, Data Ethics, Data Governance, FinTech, Financial Data, AI Personalization, Law, Regulation, and Compliance, Data Sharing, Financial Regulation, Financial Services, Decision Intelligence, Data Strategy, Financial Systems, Data Literacy, Finance, Business Ethics, Product Design, Application Programming Interface (API)

    4.8
    Rating, 4.8 out of 5 stars
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    32 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    GenAI for Business Process Automation

    Skills you'll gain: Prompt Engineering, Business Workflow Analysis, Business Process Automation, AI Workflows, Agentic Workflows, Prompt Engineering Tools, Generative AI Agents, AI Integrations, AI Orchestration, Automation, Model Deployment, AI Enablement, Performance Measurement, Generative AI, No-Code Development, Decision Intelligence, Process Optimization, System Monitoring, Scalability, Performance Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    17 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    GenAI in Action: From Theory to Real-World Impact

    Skills you'll gain: Generative AI, AI literacy, AI Enablement, Artificial Intelligence, Finance, Case Studies, Health Technology, Critical Thinking

    4.3
    Rating, 4.3 out of 5 stars
    ·
    21 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Representante de desarrollo de ventas de Salesforce: Salesforce
  • The 4 A's of Marketing with Jagdish Sheth: Kennesaw State University
  • Migrate to Cloud SQL for PostgreSQL using Database Migration Service: Google Cloud
  • Nouveaux modèles économiques des associations: ESSEC Business School
  • Writing Effective Technical Documentation: Board Infinity
  • AI-Powered Business Operations: Starweaver
  • Cloud Computing Primer: Infrastructure as a Service (IaaS): Codio
  • Cloud Computing Project: University of Illinois Urbana-Champaign
  • Marketing Strategy for Engineers and Technologists: University of Colorado Boulder
  • Open Data and Intelligent Finance: Saïd Business School, University of Oxford

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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