• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • U

    University of Virginia

    Gestão de produtos digitais: Princípios básicos modernos

    Skills you'll gain: Product Management, New Product Development, Product Lifecycle Management, Stakeholder Engagement, Stakeholder Communications, Product Development, Product Improvement, Sales Presentations, Innovation, Sustainable Business, Stakeholder Management, Ideation, Product Requirements, Digital Analysis, Analysis, Marketing Analytics, Customer Insights, Customer Analysis, Communication, Leadership and Management

    ★ 4.8 (30) · Beginner · Course · 1 - 4 Weeks

  • Y

    Yunus Social Business Fund Bengaluru

    Strategy and Finance for the lifecycle of a Social Business

    Skills you'll gain: Cash Flows, Financial Market, Cash Flow Forecasting, Financial Analysis, Stakeholder Management, Social Impact, Business Valuation, Risk Analysis, Decision Making, Return On Investment, Stakeholder Engagement, Finance, Risk Management Framework, Strategic Decision-Making, Sustainable Development, Cost Benefit Analysis, Financial Acumen, Capital Markets, Portfolio Risk, Economics

    ★ 4.7 (37) · Beginner · Specialization · 3 - 6 Months

  • S

    Salesforce

    Conversational Selling Playbook for SDRs

    Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Lead Generation, Sales Development, Sales Prospecting, Cold Calling, Emotional Intelligence, Consultative Selling, Phone Sales, Selling Techniques, Sales, Sales Strategy, Closing (Sales), Rapport Building, Empathy, Cross-Channel Marketing, Active Listening, Persona Development

    ★ 4.8 (46) · Beginner · Course · 1 - 3 Months

  • R

    Rice University

    Physics 102 - AC Circuits and Maxwell's Equations

    Skills you'll gain: Electrical Engineering, electromagnetics, Physics, Engineering Calculations, Electrical Systems, Problem Solving, Applied Mathematics, Electronic Components, Calculus, Electronics, Differential Equations, Integral Calculus

    ★ 4.8 (51) · Intermediate · Course · 1 - 4 Weeks

  • U

    University of Colorado System

    Intermediate Object-Oriented Programming for Unity Games

    Skills you'll gain: Unity Engine, Video Game Development, Object Oriented Programming (OOP), Object Oriented Design, Game Design, C# (Programming Language), Code Reusability, Event-Driven Programming, File I/O, UI Components, User Interface (UI), Data Import/Export, Data Persistence, Configuration Management

    ★ 4.6 (331) · Intermediate · Course · 1 - 3 Months

  • I

    IE Business School

    Marketing Strategy Capstone Project

    Skills you'll gain: Market Research, Market Analysis, Peer Review, Case Studies, Marketing Planning, Marketing Strategies, Strategic Marketing, Hospitality Management, Consumer Behaviour, Marketing Strategy and Techniques, Marketing Effectiveness, Plan Execution, Competitive Analysis, Business

    ★ 4.7 (121) · Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Copywriting with ChatGPT: Produce Compelling Copy That Sells

    Skills you'll gain: Copywriting, User Research, Target Audience, Customer Insights, Prompt Engineering, ChatGPT, Writing and Editing, Marketing Materials, Product Knowledge, Value Propositions, Marketing Communications, Editing, AI Integrations

    ★ 4.7 (81) · Beginner · Guided Project · Less Than 2 Hours

  • U

    University of Colorado Boulder

    Engineering Genetic Circuits: Design

    Skills you'll gain: Biological Engineering, Molecular Biology, Biotechnology, Process Engineering, Engineering Design Process, Systems Design, Biochemistry, Molecular, Cellular, and Microbiology, Life Sciences, Design Specifications, Cell Biology, Technical Design, Research Design, Biology, Computational Logic, Diagram Design, Laboratory Research, Laboratory Experience, Technical Standard

    ★ 4.4 (38) · Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Design Remote Meeting Boards in Miro

    Skills you'll gain: Collaborative Software, Meeting Facilitation, Virtual Teams, Drive Engagement, Telecommuting, Experience Design, Business Process Management, Virtual Environment

    ★ 4.1 (20) · Intermediate · Guided Project · Less Than 2 Hours

  • U

    University of Colorado Boulder

    Introduction to Python Fundamentals

    Skills you'll gain: Programming Principles, Computer Science, Computer Programming, Data Manipulation, Python Programming, Computational Logic, Data Science

    ★ 4.8 (229) · Beginner · Course · 1 - 4 Weeks

  • U

    University of Illinois Urbana-Champaign

    Global Impact: Cultural Psychology

    Skills you'll gain: Branding, Diversity Marketing, Brand Strategy, Global Marketing, Marketing Psychology, Consumer Behaviour, Brand Management, Cultural Responsiveness, Cultural Diversity, Brand Awareness, Cultural Sensitivity, Culture, Intercultural Competence, Market Opportunities, Strategic Marketing, Marketing Strategies, Marketing

    ★ 4.7 (185) · Beginner · Course · 1 - 4 Weeks

  • F

    Fundação Instituto de Administração

    Leadership and Disruption

    Skills you'll gain: Delegation Skills, Lifelong Learning, Leadership, Digital Transformation, Team Leadership, Team Management, Business Transformation, Leadership Development, Business Leadership, Telecommuting, Constructive Feedback, Organizational Leadership, Drive Engagement, Innovation, Professional Development, Leadership and Management, Strategic Leadership, Storytelling, Adaptability, Team Motivation

    ★ 4.8 (279) · Beginner · Course · 1 - 4 Weeks

1…233234235…672

In summary, here are 10 of our most popular customer experience courses

  • Gestão de produtos digitais: Princípios básicos modernos: University of Virginia
  • Strategy and Finance for the lifecycle of a Social Business: Yunus Social Business Fund Bengaluru
  • Conversational Selling Playbook for SDRs: Salesforce
  • Physics 102 - AC Circuits and Maxwell's Equations: Rice University
  • Intermediate Object-Oriented Programming for Unity Games: University of Colorado System
  • Marketing Strategy Capstone Project: IE Business School
  • Copywriting with ChatGPT: Produce Compelling Copy That Sells: Coursera
  • Engineering Genetic Circuits: Design: University of Colorado Boulder
  • Design Remote Meeting Boards in Miro: Coursera
  • Introduction to Python Fundamentals: University of Colorado Boulder

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok