• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • C

    Coursera

    GenAI for Business Intelligence Analysts

    Skills you'll gain: Business Intelligence, Generative AI, Business Analytics, Responsible AI, Business Process Automation, Data-Driven Decision-Making, Business Workflow Analysis, Data Ethics, Data Literacy, Exploratory Data Analysis, AI Integrations, Project Implementation

    ★ 4.5 (14) · Intermediate · Course · 1 - 4 Weeks

  • S

    Scrum Alliance

    Agile for the Modern Product Manager

    Skills you'll gain: Prompt Engineering, User Story, Responsible AI, Business Metrics, Agile Product Development, Performance Metric, Performance Measurement, Prompt Engineering Tools, Data-Driven Decision-Making, Data Storytelling, Key Performance Indicators (KPIs), Team Building, AI Workflows, Technical Communication, Product Planning, Brainstorming, AI powered creativity, Agile Project Management, Agile Methodology, Project Management

    ★ 3.7 (11) · Beginner · Specialization · 3 - 6 Months

  • U

    University of Pittsburgh

    Cloud Computing for Data Science

    Skills you'll gain: Apache Hadoop, Cloud Computing, Cloud Deployment, Apache Spark, Web Services, Cloud Technologies, Cloud Services, Virtualization and Virtual Machines, Cloud Computing Architecture, PySpark, Cloud Infrastructure, Cloud Development, Distributed Computing, Data Processing, Cloud Storage, Docker (Software), Virtualization, Containerization, Restful API, Data Architecture

    Intermediate · Specialization · 1 - 3 Months

  • E

    EDUCBA

    XML and Java

    Skills you'll gain: Ajax, Web Design, Web Design and Development, Java Platform Enterprise Edition (J2EE), HTML and CSS, jQuery, Cascading Style Sheets (CSS), Web Applications, Responsive Web Design, Scripting Languages, Scripting, Javascript and jQuery, Web Development, Java, Hypertext Markup Language (HTML), Middleware, Model View Controller, Javascript, Hibernate (Java), Application Frameworks

    ★ 4.3 (12) · Intermediate · Course · 1 - 3 Months

  • M

    Microsoft

    Cybersecurity Identity and Access Solutions with Azure AD

    Skills you'll gain: Azure Active Directory, Single Sign-On (SSO), Identity and Access Management, Authentications, Authorization (Computing), Active Directory, Multi-Factor Authentication, Microsoft Azure, User Provisioning, Role-Based Access Control (RBAC), Enterprise Security

    ★ 4.8 (10) · Beginner · Course · 1 - 4 Weeks

  • S

    SkillsBooster Academy

    Building Basic AI Agents

    Skills you'll gain: Prompt Engineering, Prompt Patterns, LLM Application, Generative AI Agents, Make.com, Agentic Workflows, AI Workflows, AI Integrations, Tool Calling, Generative AI, Agentic systems, AI Personalization, Artificial Intelligence and Machine Learning (AI/ML), Business Process Automation, Artificial Intelligence, Automation, Creativity, Machine Learning, Content Management, Digital Marketing

    ★ 5 (7) · Beginner · Course · 1 - 3 Months

  • G

    Google Cloud

    Deploy Kubernetes Load Balancer Service with Terraform

    Skills you'll gain: Cloud Management, Cloud Infrastructure, Terraform, Cloud Computing, Kubernetes, Google Cloud Platform, Cloud Deployment, Infrastructure as Code (IaC), Nginx, Cloud API, Load Balancing

    Intermediate · Project · Less Than 2 Hours

  • E

    EDUCBA

    Agile Practices: Apply, Evaluate & Optimize from Mindset

    Skills you'll gain: Scrum (Software Development), User Story, Backlogs, Strategic Prioritization, Agile Methodology, Sprint Planning, Agile Project Management, Business Priorities, Prioritization, Agile Product Development, Sprint Retrospectives, Project Estimation, Estimation, Workflow Management, Risk Analysis

    ★ 5 (24) · Mixed · Course · 1 - 4 Weeks

  • É

    École Polytechnique

    Digital Business - Capstone project

    Skills you'll gain: Growth Strategies, Digital Analysis, Performance Measurement, Key Performance Indicators (KPIs), Process Analysis, Performance Analysis, Digital Transformation, Business Analysis, Company, Product, and Service Knowledge, Analysis, Business Planning, Market Analysis, Business Strategy, Case Studies, Strategic Decision-Making, Business Consulting, Organizational Strategy, Business Transformation, Innovation, Consulting

    ★ 4.9 (11) · Intermediate · Course · 1 - 4 Weeks

  • C

    Columbia University

    Attaining Higher Education

    Skills you'll gain: Higher Education, Personal Development, Self-Awareness, Goal Setting, Lifelong Learning, Decision Making, Adult Education, Planning, Student Support and Services, Resourcefulness, Research, Ability To Meet Deadlines, Relationship Building, Organizational Skills

    Beginner · Course · 1 - 3 Months

  • B

    Board Infinity

    Fundamentals Of NgRx

    Skills you'll gain: Angular, Data Store, JavaScript Frameworks, Frontend Performance, Development Environment, Data Management, TypeScript, Application Development, Performance Tuning, Data Access, Debugging

    ★ 3.2 (10) · Intermediate · Course · 1 - 4 Weeks

  • A

    Amazon Web Services

    Getting Started with Amazon Textract

    Skills you'll gain: Amazon Web Services, Document Management, Unstructured Data, Business Process Automation

    ★ 4.7 (7) · Mixed · Course · 1 - 4 Weeks

1…243244245…469

In summary, here are 10 of our most popular customer service courses

  • GenAI for Business Intelligence Analysts: Coursera
  • Agile for the Modern Product Manager: Scrum Alliance
  • Cloud Computing for Data Science: University of Pittsburgh
  • XML and Java: EDUCBA
  • Cybersecurity Identity and Access Solutions with Azure AD: Microsoft
  • Building Basic AI Agents: SkillsBooster Academy
  • Deploy Kubernetes Load Balancer Service with Terraform: Google Cloud
  • Agile Practices: Apply, Evaluate & Optimize from Mindset: EDUCBA
  • Digital Business - Capstone project: École Polytechnique
  • Attaining Higher Education: Columbia University

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok