Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Michigan
Skills you'll gain: Responsive Web Design, Web Content Accessibility Guidelines, Web Design, Hypertext Markup Language (HTML), HTML and CSS, Wireframing, Web Design and Development, Cascading Style Sheets (CSS), Javascript, Verification And Validation, Bootstrap (Front-End Framework), Browser Compatibility, Front-End Web Development, Usability, Web Development, Event-Driven Programming, User Interface (UI) Design, Application Frameworks, Interactive Design, Application Deployment
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI, ChatGPT, Context Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: User Research, Usability Testing, Persona (User Experience), Interaction Design, User Experience, Design Research, Usability, User Centered Design, User Interface (UI) Design, Figma (Design Software), Design Elements And Principles, Wireframing, Web Design, UI Components, Prototyping, Responsive Web Design, Front-End Web Development
Beginner · Course · 1 - 3 Months

Skills you'll gain: Data Analysis, Interviewing Skills, Case Studies, Analytical Skills, Exploratory Data Analysis, Google Sheets, Data Processing, Google Analytics, Portfolio Management, Data Storytelling, Data Visualization, LinkedIn, Data Cleansing, R Programming, Presentations, SQL
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), User Interface (UI), User Experience Design, Web Design and Development, Development Environment, Front-End Web Development, Javascript, Web Development, Web Applications, Responsive Web Design, Microsoft Visual Studio, Real Time Data, Data Validation
Beginner · Course · 1 - 3 Months

Skills you'll gain: AI Personalization, Agentic systems, Competitive Intelligence, Sales Management, Sales Strategy, Sales, AI Enablement, Customer Analysis, Customer Relationship Management, Sales Presentations, Real Time Data, Automation, Proposal Development, Case Studies
Intermediate · Course · 1 - 4 Weeks

Intuit
Skills you'll gain: Financial Statements, Financial Statement Analysis, Bookkeeping, Payroll, QuickBooks (Accounting Software), Reconciliation, Accounting Software, Inventory Accounting, Financial Reporting, Income Statement, Payroll Tax, Inventory Control, Fixed Asset, Sales Tax, Accounting, Financial Analysis, Depreciation, Balance Sheet, Financial Accounting, Property Accounting
Beginner · Professional Certificate · 3 - 6 Months

University of Michigan
Skills you'll gain: Database Design, SQL, MySQL, PHP (Scripting Language), Relational Databases, JSON, Database Management, jQuery, Hypertext Markup Language (HTML), Javascript and jQuery, Ajax, Databases, Database Management Systems, Database Application, Database Development, Debugging, Web Applications, Object Oriented Programming (OOP), Application Development, Javascript
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Process Analysis, Business Process, Business Analysis, Workflow Management, Process Management, Process Flow Diagrams, Business Process Modeling, Stakeholder Management, Stakeholder Analysis, Computer Literacy
Beginner · Guided Project · Less Than 2 Hours

DeepLearning.AI
Skills you'll gain: Generative AI, Large Language Modeling, Generative Model Architectures, LLM Application, Prompt Engineering, Model Deployment, Python Programming, Applied Machine Learning, Scalability, Natural Language Processing, Responsible AI, Machine Learning, Model Evaluation, Reinforcement Learning
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Software Development Life Cycle, Software Architecture, Software Design, Scrum (Software Development), Software Engineering, Software Design Patterns, Agile Methodology, Software Development, Unified Modeling Language, Programming Principles, Application Development, Web Development, Front-End Web Development, Integrated Development Environments, Python Programming
Beginner · Course · 1 - 3 Months

Atlassian
Skills you'll gain: Jira (Software), Agile Methodology, Scrum (Software Development), Kanban Principles, Agile Project Management, Lean Methodologies, Backlogs, Sprint Planning, Sprint Retrospectives, User Story, Workflow Management, Project Management, Product Requirements, Query Languages, Software Versioning, Continuous Improvement Process
Beginner · Course · 1 - 4 Weeks