• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Present Insights: Drive Prioritization with Data Stories

    Skills you'll gain: Data Storytelling, Data Presentation, Strategic Prioritization, User Research, Data-Driven Decision-Making, Business Analytics, Persona Development, Stakeholder Communications, Customer Insights, Analytics, Presentations, Quantitative Research

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Allen Bradley Micro850 PLC with IIoT

    Skills you'll gain: Programmable Logic Controllers, Simulation and Simulation Software, Industrial Engineering, Control Systems, Electronic Hardware, Data Structures, Microsoft Azure, Automation, Mobile Development Tools, Performance Tuning, Data Management, System Implementation, System Configuration, Application Programming Interface (API), Data Integration, Communication, Simulations

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    Edureka

    Claude AI and Prompting for Everyone

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Prompt Engineering Tools, Artificial Intelligence, Generative AI

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Align AI: Ethics, Strategy & Excellence

    Skills you'll gain: Responsible AI, Data Ethics, Organizational Strategy, Artificial Intelligence, Strategic Leadership, Cross-Functional Collaboration, Governance, Artificial Intelligence and Machine Learning (AI/ML), Decision Making, Business Ethics, Business Management, Technology Roadmaps, Ethical Standards And Conduct, Data Governance, Enterprise Architecture, Scalability, Risk Mitigation

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Advanced Marketing Optimization & Strategy

    Skills you'll gain: Google Analytics, Data Storytelling, Content Performance Analysis, Web Analytics and SEO, Data Validation, Stakeholder Engagement, Statistical Modeling, Search Engine Optimization, Marketing Analytics, Web Analytics, Marketing Automation, Data Visualization, Customer Insights, Data-Driven Decision-Making, Campaign Management, Key Performance Indicators (KPIs), Predictive Analytics, Performance Measurement, Return On Investment, Artificial Intelligence

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Optimize AI Inference Speed & Accuracy

    Skills you'll gain: Model Deployment, Benchmarking, Process Optimization, Cloud Deployment, Model Evaluation, Network Performance Management, Convolutional Neural Networks, Keras (Neural Network Library), Network Model, Project Performance

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    Effective .NET Memory Management

    Skills you'll gain: Scalability, Performance Tuning, .NET Framework, C# (Programming Language), System Programming, Application Performance Management, C (Programming Language), Debugging, Data Structures, Object Oriented Programming (OOP), Software Engineering, Interoperability

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Introduction to Data Engineering on AWS

    Skills you'll gain: Data Integration, Performance Tuning, Serverless Computing, Database Architecture and Administration, Data Quality, Data Transformation

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Master Deferred Tax: Analyze, Apply & Evaluate Concepts

    Skills you'll gain: Accounting, Reconciliation, Tax Compliance, Specialized Accounting, Income Tax, Income Statement, Technical Accounting, Corporate Tax, Balance Sheet

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Toronto

    Introduction to Self-Driving Cars

    Skills you'll gain: Control Systems, Robotics, Embedded Software, Automation, Software Architecture, Simulations, Safety Assurance, Hardware Architecture, Systems Architecture, Computer Vision, Mathematical Modeling, Safety Standards, Global Positioning Systems

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.9K reviews

    Advanced · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    C

    Coursera

    Cloud-Based Testing Platforms Getting Started

    Skills you'll gain: Test Tools, Browser Compatibility, Software Testing, Test Automation, Continuous Integration, Cloud Applications, CI/CD, Regression Testing, Mobile Development Tools, Cloud Platforms, Verification And Validation, Quality Assurance, UI Components, User Interface (UI), Automation, Scalability

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    C

    Coursera

    PCB/CAD Design – DFM & DFT Considerations

    Skills you'll gain: Hardware Design, Electronics Engineering, Design Reviews, Computer-Aided Design, Electronic Components, Technical Design

    Intermediate · Course · 1 - 4 Weeks

Searches related to customer experience

customer experience strategy (cx)
customer experience improvement
customer experience in telecommunication
branding and customer experience
generative ai for customer experience optimization
ai for customer experience with chatbots and analytics
voice of the customer (voc): enhancing experiences
1…545556…549

In summary, here are 10 of our most popular customer experience courses

  • Present Insights: Drive Prioritization with Data Stories: Coursera
  • Allen Bradley Micro850 PLC with IIoT: Packt
  • Claude AI and Prompting for Everyone: Edureka
  • Align AI: Ethics, Strategy & Excellence: Coursera
  • Advanced Marketing Optimization & Strategy: Coursera
  • Optimize AI Inference Speed & Accuracy: Coursera
  • Effective .NET Memory Management: Packt
  • Introduction to Data Engineering on AWS: Packt
  • Master Deferred Tax: Analyze, Apply & Evaluate Concepts: EDUCBA
  • Introduction to Self-Driving Cars: University of Toronto

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok