Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Competitive Analysis, Market Research, User Story, User Interface (UI), Competitive Intelligence, Usability, Persona Development, Microsoft Copilot, Product Development, Market Analysis, Product Management, Product Lifecycle Management, Design Thinking, Product Roadmaps, User Interface (UI) Design, Market Opportunities, Regulation and Legal Compliance, Data Ethics, Responsible AI, Data Governance
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Incident Response, Computer Security Incident Management, Incident Management, Cyber Threat Hunting, Endpoint Detection and Response, Intrusion Detection and Prevention, Threat Detection, Threat Management, Cybersecurity, Security Information and Event Management (SIEM), Event Monitoring, Cyber Attacks, Cyber Security Assessment, Continuous Monitoring, Security Management, Malware Protection, Cyber Engineering, Security Testing, Cyber Governance, Linux
Intermediate · Course · 1 - 4 Weeks

University of California, Irvine
Skills you'll gain: Business Writing, Business Correspondence, Concision, Editing, Grammar, Proofreading, Business Communication, Report Writing, Global Marketing, Writing, Target Audience, Communication, Virtual Teams, Press Releases, Persuasive Communication, Presentations
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Apple iOS, iOS Development, Apple Xcode, Application Deployment, Swift Programming, User Interface (UI), Artificial Intelligence and Machine Learning (AI/ML), Knowledge of Apple Software, Image Analysis, Real Time Data, Mobile Development, Model Deployment, User Interface and User Experience (UI/UX) Design, Computer Vision, Natural Language Processing, Classification Algorithms
Intermediate · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Health Informatics, Digital Transformation, Health Technology, Public Health, Medical Privacy, Health Systems, Health Care, Data Governance, Interoperability, Artificial Intelligence
Beginner · Course · 1 - 3 Months

Meta
Skills you'll gain: Data Storytelling, Data Presentation, Business Metrics, Key Performance Indicators (KPIs), Data Management, Data Collection, Data Governance, Bayesian Statistics, Data Visualization, Descriptive Statistics, Statistical Hypothesis Testing, Information Privacy, Data Cleansing, Pandas (Python Package), Data Analysis, Data Visualization Software, Spreadsheet Software, Exploratory Data Analysis, SQL, Python Programming
Beginner · Professional Certificate · 3 - 6 Months

University of Washington
Skills you'll gain: Public Speaking, Verbal Communication Skills, Communication, Communication Strategies, Composure, Stress Management, Organizational Skills
Beginner · Course · 1 - 3 Months
UNSW Sydney (The University of New South Wales)
Skills you'll gain: Storytelling, User Experience Design, Driving engagement, Content Creation, Storyboarding, Multimedia, Animation and Game Design, Augmented and Virtual Reality (AR/VR), Design Strategies, Emerging Technologies
Mixed · Course · 1 - 3 Months

Skills you'll gain: Dashboard, Data-Driven Decision-Making, Web Analytics, Google Analytics, Marketing Analytics, Performance Analysis, Business Intelligence, Looker (Software), Process Optimization, Customer Analysis, Analytics, Grafana, Tableau Software, Gap Analysis, Interactive Data Visualization, Data Presentation, Data Synthesis, User Flows, User Research, Descriptive Analytics
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Public Speaking, Presentations, Verbal Communication Skills, Storytelling, Drive Engagement, Communication, Persuasive Communication, Non-Verbal Communication, Business Writing, Composure, Adaptability, Creativity
Beginner · Course · 1 - 4 Weeks
University of Minnesota
Skills you'll gain: User Interface (UI) Design, Usability, Human Computer Interaction, User Experience Design, Design, Design Thinking, UI/UX Research, Design Strategies, Design Research, User Research
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: PHP (Scripting Language), Full-Stack Web Development, Server Side
Beginner · Course · 1 - 4 Weeks