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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Advanced Machine Learning on Google Cloud

    Skills you'll gain: Model Deployment, Convolutional Neural Networks, Google Cloud Platform, Natural Language Processing, Tensorflow, MLOps (Machine Learning Operations), Reinforcement Learning, Transfer Learning, Computer Vision, Systems Design, Applied Machine Learning, Image Analysis, Cloud Deployment, Recurrent Neural Networks (RNNs), Hybrid Cloud Computing, Systems Architecture, Performance Tuning, Embeddings, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning

    4.5
    Rating, 4.5 out of 5 stars
    ·
    1.5K reviews

    Advanced · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IE Business School

    Channel Management and Retailing

    Skills you'll gain: Retail Management, Marketing Channel, Merchandising, Conflict Management, Market Opportunities, Retail Sales, Supply Chain, E-Commerce, Market Dynamics, Vendor Relationship Management, Cross-Channel Marketing, Growth Strategies, Supply Chain Planning, Promotional Strategies, Company, Product, and Service Knowledge, Strategic Partnership, Consumer Behaviour, Customer experience strategy (CX)

    4.5
    Rating, 4.5 out of 5 stars
    ·
    1.1K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Microsoft AI & ML Engineering

    Skills you'll gain: Unsupervised Learning, Model Deployment, Generative AI, Large Language Modeling, Data Management, Natural Language Processing, MLOps (Machine Learning Operations), Supervised Learning, Microsoft Azure, Deep Learning, Artificial Intelligence and Machine Learning (AI/ML), Generative Adversarial Networks (GANs), Infrastructure Architecture, LLM Application, Responsible AI, Generative AI Agents, Applied Machine Learning, Azure DevOps, Reinforcement Learning, Data Preprocessing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    320 reviews

    Intermediate · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Data Science Foundations: Statistical Inference

    Skills you'll gain: Probability, Statistical Hypothesis Testing, Statistical Inference, Probability & Statistics, Probability Distribution, Statistical Methods, Statistics, Bayesian Statistics, Data Literacy, Sampling (Statistics), Applied Mathematics, Data Ethics, Data Analysis, Statistical Analysis, Quantitative Research, Data Science, Theoretical Computer Science, Sample Size Determination, Artificial Intelligence

    Build toward a degree

    4.4
    Rating, 4.4 out of 5 stars
    ·
    348 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    Universidad de Palermo

    Liderazgo, Motivación y Gestión de Recursos Humanos

    Skills you'll gain: Human Capital, Talent Management, Human Resource Strategy, Human Resources Management and Planning, Social Skills, Recruitment Strategies, Team Motivation, Employee Retention, Human Resources, Workforce Development, Team Building, Verbal Communication Skills, Teamwork, Leadership Development, Leadership, Emotional Intelligence, Organizational Strategy, Communication, Recognizing Others, Professional Development

    4.8
    Rating, 4.8 out of 5 stars
    ·
    2.5K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IESE Business School

    Organizational Behavior: How to Manage People

    Skills you'll gain: Leadership Development, Intercultural Competence, Conflict Management, Leadership, Industrial and Organizational Psychology

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.4K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    University of California, Davis

    Wine Tasting: Sensory Techniques for Wine Analysis

    Skills you'll gain: Peer Review, Cultural Sensitivity, Analytical Skills, Detail Oriented, Verbal Communication Skills, Decision Making, Problem Solving

    4.7
    Rating, 4.7 out of 5 stars
    ·
    536 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Microsoft Front-End Developer

    Skills you'll gain: Cascading Style Sheets (CSS), GitHub, C# (Programming Language), Secure Coding, HTML and CSS, User Interface and User Experience (UI/UX) Design, Figma (Design Software), Open Web Application Security Project (OWASP), Git (Version Control System), User Interface (UI), Object Oriented Programming (OOP), Web Development, Debugging, Mockups, Microsoft Copilot, Authentications, Front-End Web Development, Programming Principles, UI Components, Javascript

    4.6
    Rating, 4.6 out of 5 stars
    ·
    215 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Supervised Machine Learning: Regression

    Skills you'll gain: Supervised Learning, Regression Analysis, Applied Machine Learning, Predictive Modeling, Machine Learning, Logistic Regression, Scikit Learn (Machine Learning Library), Model Evaluation, Feature Engineering, Statistical Analysis, Classification Algorithms, Pandas (Python Package)

    4.7
    Rating, 4.7 out of 5 stars
    ·
    820 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Codio

    Programming in C++: A Hands-on Introduction

    Skills you'll gain: File I/O, C and C++, Data Import/Export, C++ (Programming Language), Object Oriented Programming (OOP), Data Validation, Object Oriented Design, Programming Principles, Computer Programming, Data Structures, File Management, Integrated Development Environments, Data Store, Software Documentation, Computer Science, Functional Design, Pseudocode, Maintainability

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.3K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free
    Free
    G

    Goldman Sachs

    Fundamentals of Sales and Marketing, with Goldman Sachs 10,000 Women

    Skills you'll gain: Target Market, Sales Strategy, Marketing Planning, Marketing, Sales Process, Sales, Marketing Strategy and Techniques, Marketing Analytics, Digital Marketing, Brand Management, Market Opportunities, Market Research, Business Metrics, Customer Analysis

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.3K reviews

    Mixed · Course · 1 - 4 Weeks

  • C

    Coursera

    Agile Project: Product Prototype Touchpoint Analysis in Miro

    Skills you'll gain: Agile Product Development, Wireframing, Product Roadmaps, Customer experience strategy (CX), Agile Project Management, Persona Development, User Experience, Product Requirements, User Story, Product Development, User Research, Product Strategy

    4.6
    Rating, 4.6 out of 5 stars
    ·
    92 reviews

    Intermediate · Guided Project · Less Than 2 Hours

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Advanced Machine Learning on Google Cloud: Google Cloud
  • Channel Management and Retailing : IE Business School
  • Microsoft AI & ML Engineering: Microsoft
  • Data Science Foundations: Statistical Inference: University of Colorado Boulder
  • Liderazgo, Motivación y Gestión de Recursos Humanos: Universidad de Palermo
  • Organizational Behavior: How to Manage People: IESE Business School
  • Wine Tasting: Sensory Techniques for Wine Analysis: University of California, Davis
  • Microsoft Front-End Developer: Microsoft
  • Supervised Machine Learning: Regression: IBM
  • Programming in C++: A Hands-on Introduction: Codio

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