Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Google Cloud
Skills you'll gain: Model Deployment, Convolutional Neural Networks, Google Cloud Platform, Natural Language Processing, Tensorflow, MLOps (Machine Learning Operations), Reinforcement Learning, Transfer Learning, Computer Vision, Systems Design, Applied Machine Learning, Image Analysis, Cloud Deployment, Recurrent Neural Networks (RNNs), Hybrid Cloud Computing, Systems Architecture, Performance Tuning, Embeddings, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning
Advanced · Specialization · 3 - 6 Months

IE Business School
Skills you'll gain: Retail Management, Marketing Channel, Merchandising, Conflict Management, Market Opportunities, Retail Sales, Supply Chain, E-Commerce, Market Dynamics, Vendor Relationship Management, Cross-Channel Marketing, Growth Strategies, Supply Chain Planning, Promotional Strategies, Company, Product, and Service Knowledge, Strategic Partnership, Consumer Behaviour, Customer experience strategy (CX)
Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Unsupervised Learning, Model Deployment, Generative AI, Large Language Modeling, Data Management, Natural Language Processing, MLOps (Machine Learning Operations), Supervised Learning, Microsoft Azure, Deep Learning, Artificial Intelligence and Machine Learning (AI/ML), Generative Adversarial Networks (GANs), Infrastructure Architecture, LLM Application, Responsible AI, Generative AI Agents, Applied Machine Learning, Azure DevOps, Reinforcement Learning, Data Preprocessing
Intermediate · Professional Certificate · 3 - 6 Months

University of Colorado Boulder
Skills you'll gain: Probability, Statistical Hypothesis Testing, Statistical Inference, Probability & Statistics, Probability Distribution, Statistical Methods, Statistics, Bayesian Statistics, Data Literacy, Sampling (Statistics), Applied Mathematics, Data Ethics, Data Analysis, Statistical Analysis, Quantitative Research, Data Science, Theoretical Computer Science, Sample Size Determination, Artificial Intelligence
Build toward a degree
Intermediate · Specialization · 3 - 6 Months

Universidad de Palermo
Skills you'll gain: Human Capital, Talent Management, Human Resource Strategy, Human Resources Management and Planning, Social Skills, Recruitment Strategies, Team Motivation, Employee Retention, Human Resources, Workforce Development, Team Building, Verbal Communication Skills, Teamwork, Leadership Development, Leadership, Emotional Intelligence, Organizational Strategy, Communication, Recognizing Others, Professional Development
Beginner · Specialization · 3 - 6 Months

IESE Business School
Skills you'll gain: Leadership Development, Intercultural Competence, Conflict Management, Leadership, Industrial and Organizational Psychology
Beginner · Course · 1 - 4 Weeks
University of California, Davis
Skills you'll gain: Peer Review, Cultural Sensitivity, Analytical Skills, Detail Oriented, Verbal Communication Skills, Decision Making, Problem Solving
Beginner · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Cascading Style Sheets (CSS), GitHub, C# (Programming Language), Secure Coding, HTML and CSS, User Interface and User Experience (UI/UX) Design, Figma (Design Software), Open Web Application Security Project (OWASP), Git (Version Control System), User Interface (UI), Object Oriented Programming (OOP), Web Development, Debugging, Mockups, Microsoft Copilot, Authentications, Front-End Web Development, Programming Principles, UI Components, Javascript
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Supervised Learning, Regression Analysis, Applied Machine Learning, Predictive Modeling, Machine Learning, Logistic Regression, Scikit Learn (Machine Learning Library), Model Evaluation, Feature Engineering, Statistical Analysis, Classification Algorithms, Pandas (Python Package)
Intermediate · Course · 1 - 3 Months

Skills you'll gain: File I/O, C and C++, Data Import/Export, C++ (Programming Language), Object Oriented Programming (OOP), Data Validation, Object Oriented Design, Programming Principles, Computer Programming, Data Structures, File Management, Integrated Development Environments, Data Store, Software Documentation, Computer Science, Functional Design, Pseudocode, Maintainability
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Target Market, Sales Strategy, Marketing Planning, Marketing, Sales Process, Sales, Marketing Strategy and Techniques, Marketing Analytics, Digital Marketing, Brand Management, Market Opportunities, Market Research, Business Metrics, Customer Analysis
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Agile Product Development, Wireframing, Product Roadmaps, Customer experience strategy (CX), Agile Project Management, Persona Development, User Experience, Product Requirements, User Story, Product Development, User Research, Product Strategy
Intermediate · Guided Project · Less Than 2 Hours