Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Washington
Skills you'll gain: Feature Engineering, Unsupervised Learning, Data Ethics, Statistical Visualization, Data Storytelling, Big Data, Relational Databases, Supervised Learning, Database Systems, Dataflow, Data Visualization Software, Databases, Statistical Machine Learning, Model Evaluation, Predictive Analytics, R Programming, Data Analysis, SQL, Predictive Modeling, Python Programming
Intermediate · Specialization · 3 - 6 Months

University of California, Irvine
Skills you'll gain: Negotiation, Conflict Management, Mediation, De-escalation Techniques, Interpersonal Communications, Emotional Intelligence, Communication Strategies, Problem Solving, Cooperation, Leadership, Verbal Communication Skills, Strategic Communication
Mixed · Course · 1 - 3 Months

University of Colorado System
Skills you'll gain: Digital Communications, OSI Models, Network Protocols, TCP/IP, Network Routing, Network Architecture, Network Planning And Design, Computer Networking, Network Model, System Programming, Data Integrity
Intermediate · Course · 1 - 3 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Organizational Change, Innovation, Change Management, Business Modeling, Technology Strategies, Design Thinking, Product Lifecycle Management, New Product Development, Business Transformation, Product Development, Customer Insights, Organizational Strategy, Business Strategy, Strategic Thinking, Customer experience strategy (CX), Cross-Functional Team Leadership, Ideation, Product Management, Team Leadership, Organizational Effectiveness
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: File I/O, C and C++, Data Import/Export, C++ (Programming Language), Object Oriented Programming (OOP), Data Validation, Object Oriented Design, Programming Principles, Computer Programming, Data Structures, File Management, Integrated Development Environments, Data Store, Software Documentation, Computer Science, Functional Design, Pseudocode, Maintainability
Beginner · Specialization · 3 - 6 Months

LearnQuest
Skills you'll gain: Video Editing, Apple software proficiency, Motion Graphics, Post-Production, Animations, Media Production, Data Import/Export, Editing, Content Management, File Management, Color Theory, Timelines, Augmented and Virtual Reality (AR/VR)
Beginner · Course · 1 - 3 Months

Skills you'll gain: Agile Product Development, Wireframing, Product Roadmaps, Customer experience strategy (CX), Agile Project Management, Persona Development, User Experience, Product Requirements, User Story, Product Development, User Research, Product Strategy
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Digital Forensics, Incident Response, Penetration Testing, Computer Security Incident Management, Cyber Threat Intelligence, Cybersecurity, Security Management, Threat Detection, Cyber Security Assessment, Vulnerability Assessments, Threat Modeling, Malware Protection, Email Security, AI Security, Exploitation techniques, Network Security, Payment Card Industry (PCI) Data Security Standards, Fraud detection
Intermediate · Course · 1 - 3 Months

University of Pennsylvania
Skills you'll gain: Human Capital, Employee Retention, Workforce Development, Human Resource Strategy, Employee Training, Digital Transformation, Organizational Strategy, Employee Engagement, Supply Chain Management, Human Resources Management and Planning, E-Commerce, Customer experience strategy (CX), Brand Strategy, Analytics, Talent Management, Retail Store Operations, Marketing Strategies, Business Technologies, Customer Insights, Performance Management
Beginner · Specialization · 1 - 3 Months

DeepLearning.AI
Skills you'll gain: Data Storytelling, Google Sheets, Data Visualization, Spreadsheet Software, Large Language Modeling, Data Literacy, Data Visualization Software, Business Analysis, Requirements Analysis, Data Analysis, Analytics, Exploratory Data Analysis, Data-Driven Decision-Making, Trend Analysis, Data Transformation, Stakeholder Engagement
Beginner · Course · 1 - 4 Weeks

National Taiwan University
Skills you'll gain: Language Learning, Vocabulary, Grammar, Language Competency, Oral Comprehension
Beginner · Course · 1 - 3 Months

University of London
Skills you'll gain: Entrepreneurial Finance, Business Modeling, Entrepreneurship, Product Development, Growth Strategies, Customer Insights, Financial Modeling, Business Strategies, Case Studies, Revenue Management, Market Dynamics, Finance
Beginner · Course · 1 - 3 Months