Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

University of Colorado Boulder
Skills you'll gain: Sustainable Design, Sustainable Business, Sustainable Engineering, Operations Management, Manufacturing Operations, Corporate Sustainability, Business Leadership, Climate Change Mitigation, Product Design, Environmental Resource Management, Waste Minimization, Environmental Management Systems, Manufacturing Processes, Digital Transformation, Emerging Technologies
Build toward a degree
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Google Ads, Keyword Research, Advertising Campaigns, Pay Per Click Advertising, Online Advertising, Campaign Management, Digital Advertising, Search Engine Marketing, Performance marketing
Beginner · Guided Project · Less Than 2 Hours

École Polytechnique
Skills you'll gain: Digital Transformation, Business Transformation, Technology Strategies, Business Technologies, E-Commerce, Business Management, Innovation, Business, Customer Acquisition Management, Data Management, Marketing Strategies, Data-Driven Decision-Making, Scalability, Customer experience strategy (CX), Presentations
Mixed · Course · 1 - 4 Weeks

IE Business School
Skills you'll gain: Entrepreneurship, Business Risk Management, Growth Strategies, Risk Management, Business Planning, Business Strategies, Business Strategy, Market Share, Innovation, Problem Solving, Leadership and Management, Competitive Analysis, Case Studies
Beginner · Course · 1 - 4 Weeks

Edureka
Skills you'll gain: Development Environment, Web Development, Computer Programming, Program Development, Other Programming Languages, Software Development Tools
Beginner · Course · 1 - 3 Months

Edureka
Skills you'll gain: Angular, Application Deployment, JavaScript Frameworks, Software Testing, Test Tools, Web Development Tools, Unit Testing, Application Performance Management, CI/CD, Continuous Integration, Web Applications, TypeScript, Ajax, Application Lifecycle Management, Secure Coding, Web Development, Code Coverage, Software Architecture, Command-Line Interface, Version Control
Intermediate · Specialization · 1 - 3 Months

LearnKartS
Skills you'll gain: Jenkins, CI/CD, Continuous Integration, DevOps, Continuous Delivery, Build Tools, Continuous Deployment, Software Development, Software Development Tools, Docker (Software), Automation, Application Deployment, Software Installation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Demand Planning, Customer Demand Planning, Supply Chain Planning, Production Planning, Forecasting, Time Series Analysis and Forecasting, Trend Analysis, Inventory Management System, Data Analysis, R Programming, Data Visualization, R (Software), Model Evaluation
Intermediate · Guided Project · Less Than 2 Hours

SkillsBooster Academy
Skills you'll gain: Prompt Engineering, Marketing Strategies, Artificial Intelligence and Machine Learning (AI/ML), Strategic Marketing, Marketing Analytics, Artificial Intelligence, Generative AI, Agentic systems, Content Development and Management, Digital Marketing, Content Creation, Automation, Business Ethics, Customer experience improvement, Machine Learning, Natural Language Processing, Content Management, Creativity, Ethical Standards And Conduct, Interactive Data Visualization
Beginner · Course · 1 - 3 Months

Universidad de los Andes
Skills you'll gain: Data Integration, Data Literacy, Data Quality, Exploratory Data Analysis, Data Preprocessing, Data Transformation, Data Cleansing, Data Manipulation, Jupyter, Data Compilation, Data Visualization, Data Analysis, Data-Driven Decision-Making, Data Science, Data Management, Pandas (Python Package), Predictive Modeling, Python Programming
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Generative AI, Generative Adversarial Networks (GANs), AI Enablement, Recurrent Neural Networks (RNNs), Data Preprocessing, Model Evaluation
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Responsible AI, Inventory Management System, Supply Chain Management, Supply Chain, Generative AI, Operational Efficiency, Data Ethics, Logistics Management, AI Enablement, Customer Demand Planning, Business Ethics, Operations, Forecasting, Artificial Intelligence, Emerging Technologies, Predictive Analytics, Automation
Beginner · Course · 1 - 4 Weeks