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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    K

    Kennesaw State University

    Professional Selling: Step 2 - Prepare Like a High-Performer

    Skills you'll gain: Sales Prospecting, Prospecting and Qualification, Cold Calling, Customer Relationship Building, Needs Assessment, Sales Process, Sales Pipelines, Sales Strategy, Verbal Communication Skills, Lead Generation, Communication, Relationship Management, Customer Engagement, Value Propositions

    4.7
    Rating, 4.7 out of 5 stars
    ·
    25 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Splunk Inc.

    Splunk Knowledge Manager

    Skills you'll gain: Splunk, Data Modeling, Dashboard, Pivot Tables And Charts, Interactive Data Visualization, Data Management, Database Management, Visualization (Computer Graphics), Data Mapping, Incident Management, Query Languages, Data Integration, Information Management, Event Monitoring, Performance Tuning, Frontend Performance, Big Data, Business Intelligence, Data Analysis, Business Analytics

    4.7
    Rating, 4.7 out of 5 stars
    ·
    32 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    A

    Arizona State University

    Digital Tools and Well-Being

    Skills you'll gain: digital literacy, Productivity, Personal Development, Self-Awareness, Telecommuting, Stress Management, Health And Wellness Coaching, Mental Health, Behavioral Health, Relationship Building, Decision Making

    4.8
    Rating, 4.8 out of 5 stars
    ·
    42 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    R

    Rice University

    Principles of Economics: Microeconomics - Down to Business

    Skills you'll gain: Business Economics, Market Dynamics, Economics, Game Theory, Supply And Demand, Operating Cost, Cost Benefit Analysis, Market Analysis, Consumer Behaviour, Policty Analysis, Research, and Development, Decision Making

    4.9
    Rating, 4.9 out of 5 stars
    ·
    37 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Managing Change when Moving to Google Cloud

    Skills you'll gain: Organizational Change, Change Management, Business Transformation, People Management, Management Training And Development, Cloud Computing, Culture Transformation, Cloud Solutions, Digital Transformation, Technology Roadmaps

    4.7
    Rating, 4.7 out of 5 stars
    ·
    174 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Leading Oneself with Self-Knowledge

    Skills you'll gain: Self-Awareness, Personal Development, Emotional Intelligence, Time Management, Decision Making, Engineering Management, Cognitive flexibility, Leadership, Critical Thinking, Psychology, Adaptability

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    70 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Foundations of Data Structures and Algorithm Analysis

    Skills you'll gain: Graph Theory, Data Structures, Algorithms, Program Development, Programming Principles, Computational Thinking, Theoretical Computer Science, Computer Science, Python Programming

    4.4
    Rating, 4.4 out of 5 stars
    ·
    31 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Calculus through Data & Modelling: Vector Calculus

    Skills you'll gain: Integral Calculus, Calculus, Data Integration, Vector Databases, Mathematical Theory & Analysis, Advanced Mathematics, Applied Mathematics, Mathematical Modeling, Spatial Data Analysis, Geometry, Physics

    4.7
    Rating, 4.7 out of 5 stars
    ·
    48 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    T

    Tecnológico de Monterrey

    Impulsando la transformación del marketing digital

    Skills you'll gain: Brand Management, Digital Media Strategy, Digital Marketing, Marketing Communications, Digital Transformation, Marketing Analytics, Social Media Marketing, Marketing Strategies, Business Marketing, Marketing Automation, Consumer Behaviour, Innovation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    96 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    A

    AI Business School

    Introduction to AI for sales professionals

    Skills you'll gain: Generative AI, AI Enablement, Responsible AI, Sales Enablement, Risk Management, Sales, Artificial Intelligence, Sales Strategy, Digital Transformation, Innovation, Automation

    4.4
    Rating, 4.4 out of 5 stars
    ·
    14 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    CertNexus

    Extract, Transform, and Load Data

    Skills you'll gain: Extract, Transform, Load, Data Migration, Data Manipulation, Data Preprocessing, Data Cleansing, Data Transformation, Data Warehousing, Data Integration, Data Collection, Data Mining, SQL

    4.8
    Rating, 4.8 out of 5 stars
    ·
    37 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Test Accessibility of Your Design with WAVE

    Skills you'll gain: Web Content Accessibility Guidelines, Usability, Usability Testing, Web Design, Web Development Tools, Test Tools, Web Development, Customer Service

    4.4
    Rating, 4.4 out of 5 stars
    ·
    30 reviews

    Beginner · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer journey courses

  • Professional Selling: Step 2 - Prepare Like a High-Performer: Kennesaw State University
  • Splunk Knowledge Manager: Splunk Inc.
  • Digital Tools and Well-Being: Arizona State University
  • Principles of Economics: Microeconomics - Down to Business: Rice University
  • Managing Change when Moving to Google Cloud: Google Cloud
  • Leading Oneself with Self-Knowledge: University of Colorado Boulder
  • Foundations of Data Structures and Algorithm Analysis: Packt
  • Calculus through Data & Modelling: Vector Calculus: Johns Hopkins University
  • Impulsando la transformación del marketing digital: Tecnológico de Monterrey
  • Introduction to AI for sales professionals: AI Business School

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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Arts and Humanities
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137 courses
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