Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.
Emory University
Skills you'll gain: Marketing Channel, Marketing Strategies, E-Commerce, B2B Sales, Business Relationship Management, Market Dynamics, Brand Management, Strategic Partnership, Customer experience strategy (CX), Case Studies
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Rust (Programming Language), Development Environment, Programming Principles, Data Structures, Integrated Development Environments, System Programming, Algorithms
Beginner · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Crisis Management, Workplace inclusivity, Professional Development, Team Leadership, Diversity and Inclusion, Leadership Development, Strategic Leadership, Leadership, Organizational Strategy, Organizational Leadership, People Development, Business Leadership, Personal Development, Team Building, Resilience, Strategic Thinking, Emotional Intelligence, Self-Awareness, Case Studies
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Cloud Security, PostgreSQL, Database Administration, Google Cloud Platform, Authentications, Database Management, Identity and Access Management, Key Management
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Matplotlib, NumPy, Data Visualization, Data Manipulation, Linear Algebra, Seaborn, Natural Language Processing, Deep Learning, Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Python Programming, Data Preprocessing, Data Science, Regression Analysis, Data Structures, Logistic Regression
Intermediate · Course · 1 - 3 Months

Skills you'll gain: ChatGPT, AI Enablement, Market Research, Financial Forecasting, AI Personalization, Business Solutions, LLM Application, Generative AI, Strategic Decision-Making, Supply Chain Management, Innovation, Forecasting, Customer Support, Artificial Intelligence
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft SQL Servers, SQL, Database Design, Stored Procedure, Relational Databases, Database Systems, Database Architecture and Administration, Query Languages, Data Manipulation, Microsoft Development Tools, Scripting, Authentications, User Accounts
Beginner · Course · 1 - 3 Months

Skills you'll gain: Fire And Life Safety, Construction Inspection, Safety Training, Safety Standards, Building Codes, Safety and Security, System Monitoring, Electrical Systems, Building Services Engineering, Continuous Monitoring, Control Systems, Systems Integration, Technical Standard, Communication Systems
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Video Editing, Animations, Post-Production, TikTok, Video Production, Content Creation, Color Theory, Web Content Accessibility Guidelines, Typography
Beginner · Course · 1 - 4 Weeks

Birla Institute of Technology & Science, Pilani
Skills you'll gain: Data Analysis, Statistical Analysis, Data Visualization, Predictive Modeling, Applied Mathematics
Beginner · Course · 1 - 3 Months

O.P. Jindal Global University
Skills you'll gain: Anomaly Detection, Dimensionality Reduction, Unsupervised Learning, Customer Analysis, Marketing Analytics, Data Mining, Feature Engineering, Autoencoders, Applied Machine Learning, Machine Learning Algorithms, Machine Learning Methods, Marketing, Statistical Machine Learning, Target Audience, Python Programming, Market Analysis, Exploratory Data Analysis, Model Evaluation, Algorithms
Beginner · Course · 1 - 3 Months

Simplilearn
Skills you'll gain: User Story, Agile Software Development, Agile Project Management, Backlogs, Scaled Agile Framework, Agile Methodology, Sprint Retrospectives, Sprint Planning, Change Management, Team Building, Kanban Principles, Project Management, Estimation, Prioritization
Beginner · Course · 1 - 4 Weeks