Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Colorado Boulder
Skills you'll gain: Bash (Scripting Language), Distributed Computing, Scalability, Software Architecture, File I/O, Big Data, Operating Systems, File Systems, Cloud Development, Scripting, Command-Line Interface, C and C++, Performance Tuning, Linux, Programming Principles, Computer Architecture, Communication Systems
Advanced · Specialization · 3 - 6 Months

Meta
Skills you'll gain: Restful API, API Testing, Django (Web Framework), API Design, Software Documentation, Application Programming Interface (API), Authentications, Authorization (Computing), Debugging, JSON, Performance Tuning, Data Validation, Extensible Markup Language (XML)
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Generative AI, Large Language Modeling, Prompt Engineering, Transfer Learning, PyTorch (Machine Learning Library), Performance Tuning, Natural Language Processing
Intermediate · Course · 1 - 4 Weeks

Politecnico di Milano
Skills you'll gain: Pedagogy, Digital pedagogy, Instructional Design, Educational Materials, Innovation, Learning Theory, Learning Strategies, Creativity, Planning, Problem Solving
Beginner · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Customer Analysis, Business Planning, Sales Strategy, Sales Pipelines, Customer Insights, Sales Management, Entrepreneurship, Sales Process, Market Analysis, Innovation, Marketing Planning, Marketing, Market Research, Product Management, Product Development, Commercialization, New Business Development, Process Validation, Business Strategies, Finance
Beginner · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Microsoft Power Platform, Microsoft Power Automate/Flow, No-Code Development, Data Integration, Power BI, Data Modeling, Application Development, Case Studies, Business Solutions, Security Controls
Beginner · Course · 1 - 4 Weeks

The University of Edinburgh
Skills you'll gain: Precision Medicine, Bioinformatics, Image Analysis, Biomedical Technology, Medical Imaging, Big Data, Data Science, Health Informatics, Statistical Modeling, Machine Learning, Natural Language Processing, Probability & Statistics, Text Mining, Data Integration, Network Analysis, Python Programming
Intermediate · Course · 1 - 3 Months
University of California San Diego
Skills you'll gain: Statistical Analysis, Experimentation, Usability Testing, Statistical Hypothesis Testing, Data Analysis, Statistical Methods, UI/UX Research, R Programming, User Experience, Human Computer Interaction, Statistics, Data Validation, Statistical Modeling, Regression Analysis, Logistic Regression
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Financial Statements, Financial Acumen, Financial Statement Analysis, Income Statement, Balance Sheet, Financial Analysis, Small Business Accounting, Business Acumen, Financial Accounting, Entrepreneurial Finance, Business Metrics, Business Planning
Mixed · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Prompt Engineering, Microsoft Copilot, Generative AI, Microsoft Office, Artificial Intelligence and Machine Learning (AI/ML), Productivity Software, Customer Relationship Management (CRM) Software, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Responsible AI, AI Product Strategy, Generative AI, Strategic Thinking, Risking, Data Ethics, Large Language Modeling, Business Strategy, Regulation and Legal Compliance, Business Planning, AI Enablement, Organizational Change, Customer experience strategy (CX), Business Ethics, AI Security, Generative AI Agents, Business Leadership, Business Transformation, Stakeholder Communications, Customer Insights
Beginner · Specialization · 1 - 3 Months

École Polytechnique Fédérale de Lausanne
Skills you'll gain: Scala Programming, Data Structures, Distributed Computing, Algorithms, Functional Design, Java Programming, Other Programming Languages, Performance Tuning
Intermediate · Course · 1 - 4 Weeks