Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

ESSEC Business School
Skills you'll gain: Social Impact, Business Modeling, Market Research, Business Planning, Entrepreneurship, Sustainable Business, Key Performance Indicators (KPIs), Marketing, Customer Analysis, Stakeholder Analysis, Business Development, Needs Assessment, Target Audience, Entrepreneurial Finance, Governance, Financial Forecasting
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Compliance Management, Regulatory Compliance, Business Continuity Planning, Occupational Safety And Health, Governance Risk Management and Compliance, Risk Management, Human Resources, Operational Risk, Risk Mitigation, Human Resource Policies, Labor Law, Human Resource Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Lean Six Sigma, Process Mapping, Process Improvement, Process Analysis, Business Process, Continuous Improvement Process, Waste Minimization, Statistical Analysis, Quality Management, Operational Efficiency, Statistical Process Controls, Root Cause Analysis, Data-Driven Decision-Making, Customer experience improvement, Business Metrics
Beginner · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Augmented and Virtual Reality (AR/VR), Augmented Reality, Virtual Reality, Unreal Engine, 3D Assets, Unity Engine, Application Development, Prototyping, Interaction Design, User Experience Design, Human Computer Interaction, Web Development Tools, User Research
Intermediate · Course · 1 - 4 Weeks
The Hong Kong University of Science and Technology
Skills you'll gain: Structural Analysis, Mechanics, Engineering Calculations, Mechanical Engineering, Civil Engineering, Engineering Analysis, Engineering Drawings, Geometry, Algebra, Applied Mathematics
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Vector Databases, LLM Application, Retrieval-Augmented Generation, Generative AI, Embeddings, Document Management, Natural Language Processing, User Interface (UI)
Intermediate · Course · 1 - 4 Weeks

University of Alberta
Skills you'll gain: Computational Thinking, Video Game Development, Game Design, Programming Principles, Animation and Game Design, Software Quality (SQA/SQC), Problem Solving, Computer Programming, Theoretical Computer Science, Program Development, Software Engineering, Python Programming, Algorithms, Pseudocode, Data Structures, Application Design, Debugging, Problem Management, Computer Science, Functional Testing
Beginner · Course · 1 - 3 Months

Packt
Skills you'll gain: Communication, Communication Strategies, Influencing, Verbal Communication Skills, Interpersonal Communications, Persuasive Communication, Writing, Business Writing, Motivational Skills, Empathy, Decision Making, Collaboration
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Exploratory Data Analysis, Data Wrangling, Statistical Analysis, Data Analysis, Model Evaluation, Data Transformation, R Programming, Data Visualization, Regression Analysis, Predictive Modeling, Data Manipulation, Data Science, Box Plots, Statistical Modeling, Predictive Analytics, Correlation Analysis, Tidyverse (R Package), Data Cleansing, Data Preprocessing, Data Import/Export
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Exploratory Data Analysis, Unsupervised Learning, Supervised Learning, Data Analysis, Applied Machine Learning, Data Presentation, Technical Communication, Machine Learning, Scikit Learn (Machine Learning Library), Python Programming, Regression Analysis, Keras (Neural Network Library), Artificial Neural Networks
Advanced · Course · 1 - 3 Months

Rutgers the State University of New Jersey
Skills you'll gain: Health Care Administration, Governance, Health Systems, Presentations, Healthcare Industry Knowledge, Organizational Structure, Health Care, Microsoft PowerPoint
Beginner · Course · 1 - 4 Weeks
Emory University
Skills you'll gain: Pivot Tables And Charts, Marketing Analytics, Descriptive Statistics, Microsoft Excel, Regression Analysis, Data Analysis, Data-Driven Decision-Making, Marketing, Marketing Effectiveness, Exploratory Data Analysis, Consumer Behaviour, Statistical Analysis, Data Manipulation
Intermediate · Course · 1 - 3 Months