
Northwestern University
Skills you'll gain: Social Media Analytics, Real Time Data, Social Media Content, Data Collection, Social Media, Social Media Marketing, Big Data, Marketing Analytics, Crisis Management, Data-Driven Marketing, Analytics, Social Media Strategy, Content Strategy, Text Mining, Data-Driven Decision-Making
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: OAuth, JSON, Data Wrangling, Application Programming Interface (API), Secure Coding, Application Security
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Cloud API, Google Cloud Platform, Application Programming Interface (API), Natural Language Processing, Machine Learning, Application Development
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, Customer Service, E-Commerce, Order Management, AI Integrations, Generative AI Agents, Automation, Greeting Customers, User Flows
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Telecommunications, Internet Of Things, Data Pipelines, Natural Language Processing, Dataflow, Network Performance Management, Automation, Artificial Intelligence and Machine Learning (AI/ML), Wireless Networks, Digital Communications, Emerging Technologies, Generative AI Agents, Computer Networking, Generative AI, Network Architecture, Artificial Intelligence, Network Protocols, Responsible AI, System Design and Implementation, Communication
Beginner · Course · 1 - 4 Weeks

Alex Genadinik
Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
Beginner · Specialization · 3 - 6 Months

HubSpot Academy
Skills you'll gain: Sales Presentation, Sales Management, Sales Enablement, HubSpot CRM, Data Visualization, Prospecting and Qualification, Sales Presentations, Sales Development, Persona Development, Sales Process, Sales Training, Inside Sales, Sales Strategy, Data Storytelling, Employee Onboarding, Service Level Agreement, Sales Prospecting, Sales, Employee Coaching, Target Audience
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: ChatGPT, OpenAI API, LLM Application, Prompt Engineering, Generative AI, Customer Service, Customer Inquiries, Customer Support, Application Programming Interface (API), User Flows, Python Programming, Development Environment
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Authentications, API Design, Salesforce, Salesforce Development, Application Programming Interface (API), Systems Integration, Software Documentation, Postman API Platform, Restful API, Test Tools, No-Code Development, Cloud-Based Integration, Data Integration, API Testing, Authorization (Computing)
Advanced · Course · 1 - 3 Months
University of Michigan
Skills you'll gain: Surveys, Survey Creation, Interviewing Skills, Data Collection, Research Methodologies, Data Quality, Social Media Analytics
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Customer experience improvement, Amazon Web Services, Customer Communications Management, Service Level, Systems Integration, Security Awareness
Beginner · Course · 1 - 4 Weeks