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  • Customer Experience Improvement

Results for "customer experience improvement"


  • J

    Johns Hopkins University

    Implementing a Patient Safety or Quality Improvement Project (Patient Safety V)

    Skills you'll gain: Patient Safety, Institutional Review Board (IRB), Nursing Management, Healthcare Project Management, Patient Education and Support, Continuous Quality Improvement (CQI), Risk Management, Infection Control, Intravenous Therapy

    ★ 4.8 (101) · Mixed · Course · 1 - 4 Weeks

  • J

    Johns Hopkins University

    Designing for Sustainment: Keeping Improvement Work on Track (Patient Safety IV)

    Skills you'll gain: Change Management, Organizational Change, Conflict Management, Patient Safety, Risk Analysis, Maintainability, Risk Management Framework, Risk Management, Continuous Quality Improvement (CQI), Project Planning, Clinical Leadership, Healthcare Project Management, Communication Strategies, Threat Management, Driving engagement

    ★ 4.6 (94) · Mixed · Course · 1 - 4 Weeks

  • C

    CVS Health

    Preparing for Your Retail Customer Service Role

    Skills you'll gain: Call Center Experience, Greeting Customers, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Inquiries, Customer Service, Customer Relationship Building, Interviewing Skills, Customer Support, Inbound Calls, Outbound Calls, Problem Solving, Keyword Research, Verbal Communication Skills, Communication

    ★ 4.4 (17) · Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Create Customer Support Data with Microsoft Excel

    Skills you'll gain: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Customer Support, Spreadsheet Software, Customer Service, Data Security, Data Management, Data Integrity, Invoicing, User Accounts, Editing

    ★ 5 (11) · Beginner · Guided Project · Less Than 2 Hours

  • L

    LearnQuest

    Core Sales Techniques and Customer Engagement

    Skills you'll gain: Closing (Sales), Overcoming Objections, Consultative Selling, Consultative Approaches, Sales, Solution Selling, Selling Techniques, Sales Presentations, General Sales Practices, Sales Strategy, Sales Process, Communication, Presentations, Regional Sales, Sales Prospecting, Negotiation, Prospecting and Qualification, Driving engagement, Customer Engagement, Customer Relationship Management (CRM) Software

    Beginner · Course · 1 - 4 Weeks

  • J

    Johns Hopkins University

    Patient Safety and Quality Improvement: Developing a Systems View (Patient Safety I)

    Skills you'll gain: Patient Safety, Systems Thinking, Health Systems, Safety Standards, Health Care, Quality Improvement, Risk Management, Continuous Quality Improvement (CQI), Risk Analysis

    ★ 4.8 (1.6K) · Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals - Español

    Skills you'll gain: Service Level, Product Support, Technical Communication, Google Cloud Platform, Technical Support, Technical Support and Services, Service Management, Issue Tracking, Personally Identifiable Information, Information Privacy, Problem Management, Data Cleansing

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Create a Customer Satisfaction Survey with Typeform

    Skills you'll gain: Survey Creation, User Feedback, Customer Insights, User Accounts, Marketing, Business

    ★ 4.8 (26) · Beginner · Guided Project · Less Than 2 Hours

  • U

    University of Colorado Boulder

    Print and Digital Elements of Design: Branding and User Experience

    Skills you'll gain: Color Theory, Graphic Design, Color Matching, Typography, Graphic and Visual Design, User Experience Design, Graphic and Visual Design Software, Design, Digital Design, Creative Design, Design Elements And Principles, Visual Design, Design Software, Web Design and Development, Image Quality

    ★ 4.7 (272) · Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Eye Tracking the User Experience: From Design to Analysis

    Skills you'll gain: User Experience, UI/UX Research, User Experience Design, Usability Testing, Design Research, Data Visualization, Usability, User Research, Interactive Data Visualization, Data Presentation, Data Analysis, Qualitative Research, Quantitative Research

    Beginner · Course · 3 - 6 Months

  • P

    Packt

    JTBD Playbook: Align Strategy with Customer Needs

    Skills you'll gain: Design Thinking, Customer experience strategy (CX), Agile Product Development, Journey Mapping, Product Marketing, Product Strategy, Product Management, User Research, Service Design, New Product Development, Value Propositions, User Feedback, Product Improvement, Customer Analysis, Product Roadmaps, Product Development, Customer Insights, Innovation, Market Opportunities, Market Analysis

    Intermediate · Course · 1 - 3 Months

  • M

    Microsoft

    Using Microsoft Copilot to Understand Your Customer

    Skills you'll gain: Customer Insights, Microsoft Copilot, Customer Analysis, Persona Development, Marketing Analytics, Data-Driven Marketing, Marketing, Marketing Strategies, Report Writing, Search Engine Marketing, Generative AI Agents, Target Audience, Prompt Engineering, Search Engine Optimization, Customer Data Management, Social Media Marketing

    ★ 4.3 (12) · Beginner · Course · 1 - 4 Weeks

1…181920…718

In summary, here are 10 of our most popular customer experience improvement courses

  • Implementing a Patient Safety or Quality Improvement Project (Patient Safety V): Johns Hopkins University
  • Designing for Sustainment: Keeping Improvement Work on Track (Patient Safety IV): Johns Hopkins University
  • Preparing for Your Retail Customer Service Role: CVS Health
  • Create Customer Support Data with Microsoft Excel: Coursera
  • Core Sales Techniques and Customer Engagement: LearnQuest
  • Patient Safety and Quality Improvement: Developing a Systems View (Patient Safety I): Johns Hopkins University
  • Google Cloud Customer Care Fundamentals - Español: Google Cloud
  • Create a Customer Satisfaction Survey with Typeform: Coursera
  • Print and Digital Elements of Design: Branding and User Experience: University of Colorado Boulder
  • Eye Tracking the User Experience: From Design to Analysis: Packt

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