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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    U

    Universidades Anáhuac

    Administración estratégica e IA: Innovación en Negocios

    Skills you'll gain: Organizational Strategy, Innovation, Business Strategy, Entrepreneurship, Strategic Decision-Making, Business Planning, Plan Execution, Artificial Intelligence, Performance Measurement, Business Management, AI Enablement, New Product Development, Business Transformation, Business Modeling, Business Technologies, Case Studies, Customer Analysis, Business Analytics, Business Intelligence, Image Analysis

    4.6
    Rating, 4.6 out of 5 stars
    ·
    18 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Advanced Data Management in Azure Databricks

    Skills you'll gain: Databricks, Data Governance, Microsoft Azure, Data Lakes, Real Time Data, Data Management, Data Integration, Data Pipelines, Data Quality, User Provisioning, Performance Tuning

    4.9
    Rating, 4.9 out of 5 stars
    ·
    7 reviews

    Advanced · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Skillshare

    DaVinci Resolve 19 Masterclass: Audio & Visual Polish

    Skills you'll gain: Post-Production, Storytelling, Video Editing, Timelines, Color Theory, Cinematography, Web Content Accessibility Guidelines, Music, Editing

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IE Business School

    Scaling Product and Processes

    Skills you'll gain: Growth Strategies, Entrepreneurship, Performance Measurement, Key Performance Indicators (KPIs), Business Development, Go To Market Strategy, Sales Management, Product Management, Sales Strategy, Product Development, Operational Efficiency, Business Strategies, Business Process, Business Strategy, Price Negotiation, Customer Acquisition Management, Investments, Leadership and Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    14 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    MedCerts

    Pharmacy Medication and Safety

    Skills you'll gain: Medication Therapy Management, Asepsis, Drug Interaction, Medication Administration, Pharmacology, Patient-centered Care, Pharmacist Assistance, Pharmacy, Intravenous Therapy, Sterile Procedure, Personal protective equipment

    4.9
    Rating, 4.9 out of 5 stars
    ·
    37 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    Edureka

    Programming with Golang

    Skills you'll gain: Development Environment, Web Development, Computer Programming, Program Development, Other Programming Languages, Software Development Tools

    2.7
    Rating, 2.7 out of 5 stars
    ·
    24 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    I

    IBM

    Application Modernization for Enterprise Systems

    Skills you'll gain: Event-Driven Programming, DevOps, Data Integration, z/OS, IBM Cloud, Hybrid Cloud Computing, CI/CD, Mainframe Technologies, Mainframe Computing, Cloud Development, Cloud Applications, Enterprise Application Management, Application Deployment, Middleware, Data Access, Application Design, Containerization, Cloud API, Application Programming Interface (API), Computer Programming

    4.9
    Rating, 4.9 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    Exam Prep AZ-305: Microsoft Azure Solutions Architect Expert

    Skills you'll gain: Microsoft Azure, Role-Based Access Control (RBAC), Azure Synapse Analytics, Azure Active Directory, Real Time Data, Zero Trust Network Access, Serverless Computing, Cloud Solutions, Identity and Access Management, Data Integration, Cloud Management, Cloud Applications, Virtual Machines, Cloud Computing Architecture, Data Governance, Cloud Storage, Cloud Computing, Solution Architecture, Disaster Recovery, Virtual Networking

    Intermediate · Specialization · 1 - 3 Months

  • C

    Coursera

    Create Mapping Data Flows in Azure Data Factory

    Skills you'll gain: Microsoft Azure, Data Transformation, Data Pipelines, Data Flow Diagrams (DFDs), Extract, Transform, Load, Dataflow, Data Storage Technologies, Data Integration, Data Storage

    4.8
    Rating, 4.8 out of 5 stars
    ·
    8 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    A

    Arizona State University

    Digital Communication and Emotion

    Skills you'll gain: digital literacy, Media and Communications, Digital Communications, Interpersonal Communications, Empathy & Emotional Intelligence, Conflict Management, De-escalation Techniques

    4.6
    Rating, 4.6 out of 5 stars
    ·
    22 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    N

    Northeastern University

    Introduction to Service Innovation and Management

    Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Performance Improvement, Quality Improvement, Service Design, Process Design, Business Process Improvement, Patient Flow, Healthcare Industry Knowledge, Operations Management, Organizational Change, Organizational Effectiveness, Health Care, Customer experience improvement, Innovation, Change Management, Decision Making, Consumer Behaviour

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    D

    Dubai College of Tourism

    Menu Design for Dubai Hospitality

    Skills you'll gain: Revenue Management, Restaurant Management, Hospitality, Food and Beverage, Cost Accounting, Layout Design, Customer experience improvement, Graphic and Visual Design, Copywriting, Analysis

    5
    Rating, 5 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Administración estratégica e IA: Innovación en Negocios: Universidades Anáhuac
  • Advanced Data Management in Azure Databricks: Packt
  • DaVinci Resolve 19 Masterclass: Audio & Visual Polish: Skillshare
  • Scaling Product and Processes: IE Business School
  • Pharmacy Medication and Safety: MedCerts
  • Programming with Golang: Edureka
  • Application Modernization for Enterprise Systems: IBM
  • Exam Prep AZ-305: Microsoft Azure Solutions Architect Expert: Whizlabs
  • Create Mapping Data Flows in Azure Data Factory: Coursera
  • Digital Communication and Emotion: Arizona State University

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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