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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    S.P. Jain Institute of Management and Research

    Foundation of Global Supply Chains

    Skills you'll gain: Network Planning And Design, Logistics, Inventory Management System, Key Performance Indicators (KPIs), Transportation Operations, Corporate Sustainability, Risk Management, Coordination, Strategic Decision-Making, Microsoft Excel

    Beginner · Course · 1 - 3 Months

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    Packt

    Linux Network Administration

    Skills you'll gain: Linux Commands, Linux Administration, Network Troubleshooting, Linux, Network Administration, File Transfer Protocol (FTP), Virtual Networking, TCP/IP, Network Infrastructure, Network Protocols, Command-Line Interface, System Configuration, Virtualization, General Networking, Software Installation

    Beginner · Course · 1 - 4 Weeks

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    University of Alberta

    캡스톤 : 소프트웨어 제품 관리 실전 프로젝트

    Skills you'll gain: Sprint Planning, Agile Software Development, Product Demonstration, Agile Methodology, Requirements Analysis, Agile Project Management, Risk Management, Agile Product Development, Virtual Environment, Product Requirements, Product Management, Backlogs, Customer Communications Management, Customer Service, Presentations, User Story, Team Management, Prioritization

    Mixed · Course · 1 - 3 Months

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    Packt

    Kubernetes for Beginners

    Skills you'll gain: Kubernetes, YAML, Docker (Software), Application Deployment, Containerization, Node.JS, Development Environment, Cloud Computing Architecture, Servers, Command-Line Interface, Scalability, System Monitoring

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    17 reviews

    Intermediate · Course · 3 - 6 Months

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    Coursera

    GenAI for Risk Managers: Advanced Risk Analysis Techniques

    Skills you'll gain: Prompt Engineering, Risk Modeling, Risk Analysis, Continuous Monitoring, Generative AI, Project Risk Management, Risk Management, Operational Risk, Data-Driven Decision-Making, Data Integration, Decision Support Systems, AI Security, Anomaly Detection, Automation

    Advanced · Course · 1 - 4 Weeks

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    Duke University

    Data Visualization and Modeling in Python

    Skills you'll gain: Matplotlib, Data Visualization, Predictive Modeling, Pandas (Python Package), Data Visualization Software, Predictive Analytics, Regression Analysis, Data Analysis, Data Cleansing, Data Science, Machine Learning Algorithms, Statistical Inference, Statistical Modeling, Probability & Statistics, Classification Algorithms, Python Programming

    Intermediate · Course · 1 - 4 Weeks

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    Fundação Instituto de Administração

    Fundamentos de Inteligência Artifical em Marketing

    Skills you'll gain: Marketing Strategies, Customer experience strategy (CX), Digital Transformation, Marketing Analytics, Marketing, Data-Driven Decision-Making, Predictive Analytics, Digital Marketing, Machine Learning, Innovation, Trend Analysis, Brand Management, Deep Learning, Artificial Intelligence, Artificial Neural Networks

    4.7
    Rating, 4.7 out of 5 stars
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    Beginner · Course · 1 - 4 Weeks

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    AI Business School

    AI agents and creator tools for HR professionals

    Skills you'll gain: Agentic Workflows, HR Tech, AI Workflows, AI Enablement, Innovation, Feasibility Studies, Risk Analysis

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    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Scripting with Alteryx: Python and R for Advanced Workflows

    Skills you'll gain: Alteryx, Predictive Modeling, Scripting, R Programming, Predictive Analytics, Data Science, Advanced Analytics, Trend Analysis, Data Preprocessing, Data Integration, Exploratory Data Analysis, Data Manipulation, Data Visualization Software, Data Analysis, Model Evaluation, Data Cleansing, Risk Modeling, Machine Learning

    Intermediate · Guided Project · Less Than 2 Hours

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    Packt

    Django (Python) Web Framework - The Comprehensive Guide

    Skills you'll gain: Django (Web Framework), Restful API, Object-Relational Mapping, Bootstrap (Front-End Framework), Application Deployment, HTML and CSS, Model View Controller, Database Management, Web Development, User Accounts, Responsive Web Design, Back-End Web Development, Python Programming

    Intermediate · Course · 3 - 6 Months

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    Coursera

    GenAI for Field Sales Agents: Local Market Insights

    Skills you'll gain: Sales Territory Management, Sales Strategy, Customer Engagement, Sales Process, Lead Generation, Sales, Market Intelligence, Sales Enablement, Sales Training, Real Time Data, Personalized Service, AI Enablement, Market Analysis, Ethical Standards And Conduct, Performance Analysis

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Fundação Instituto de Administração

    Introdução ao Marketing Digital

    Skills you'll gain: Marketing Strategies, Strategic Marketing, Marketing, Digital Marketing, Marketing Planning, Digital Advertising, Target Audience, Consumer Behaviour, Marketing Channel, Customer Insights, Integrated Marketing Communications, Brand Awareness

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Foundation of Global Supply Chains: S.P. Jain Institute of Management and Research
  • Linux Network Administration: Packt
  • 캡스톤 : 소프트웨어 제품 관리 실전 프로젝트: University of Alberta
  • Kubernetes for Beginners: Packt
  • GenAI for Risk Managers: Advanced Risk Analysis Techniques: Coursera
  • Data Visualization and Modeling in Python: Duke University
  • Fundamentos de Inteligência Artifical em Marketing: Fundação Instituto de Administração
  • AI agents and creator tools for HR professionals: AI Business School
  • Scripting with Alteryx: Python and R for Advanced Workflows: Coursera
  • Django (Python) Web Framework - The Comprehensive Guide: Packt

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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