Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

S.P. Jain Institute of Management and Research
Skills you'll gain: Network Planning And Design, Logistics, Inventory Management System, Key Performance Indicators (KPIs), Transportation Operations, Corporate Sustainability, Risk Management, Coordination, Strategic Decision-Making, Microsoft Excel
Beginner · Course · 1 - 3 Months

Skills you'll gain: Linux Commands, Linux Administration, Network Troubleshooting, Linux, Network Administration, File Transfer Protocol (FTP), Virtual Networking, TCP/IP, Network Infrastructure, Network Protocols, Command-Line Interface, System Configuration, Virtualization, General Networking, Software Installation
Beginner · Course · 1 - 4 Weeks
University of Alberta
Skills you'll gain: Sprint Planning, Agile Software Development, Product Demonstration, Agile Methodology, Requirements Analysis, Agile Project Management, Risk Management, Agile Product Development, Virtual Environment, Product Requirements, Product Management, Backlogs, Customer Communications Management, Customer Service, Presentations, User Story, Team Management, Prioritization
Mixed · Course · 1 - 3 Months

Packt
Skills you'll gain: Kubernetes, YAML, Docker (Software), Application Deployment, Containerization, Node.JS, Development Environment, Cloud Computing Architecture, Servers, Command-Line Interface, Scalability, System Monitoring
Intermediate · Course · 3 - 6 Months
Skills you'll gain: Prompt Engineering, Risk Modeling, Risk Analysis, Continuous Monitoring, Generative AI, Project Risk Management, Risk Management, Operational Risk, Data-Driven Decision-Making, Data Integration, Decision Support Systems, AI Security, Anomaly Detection, Automation
Advanced · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Matplotlib, Data Visualization, Predictive Modeling, Pandas (Python Package), Data Visualization Software, Predictive Analytics, Regression Analysis, Data Analysis, Data Cleansing, Data Science, Machine Learning Algorithms, Statistical Inference, Statistical Modeling, Probability & Statistics, Classification Algorithms, Python Programming
Intermediate · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Marketing Strategies, Customer experience strategy (CX), Digital Transformation, Marketing Analytics, Marketing, Data-Driven Decision-Making, Predictive Analytics, Digital Marketing, Machine Learning, Innovation, Trend Analysis, Brand Management, Deep Learning, Artificial Intelligence, Artificial Neural Networks
Beginner · Course · 1 - 4 Weeks

AI Business School
Skills you'll gain: Agentic Workflows, HR Tech, AI Workflows, AI Enablement, Innovation, Feasibility Studies, Risk Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Alteryx, Predictive Modeling, Scripting, R Programming, Predictive Analytics, Data Science, Advanced Analytics, Trend Analysis, Data Preprocessing, Data Integration, Exploratory Data Analysis, Data Manipulation, Data Visualization Software, Data Analysis, Model Evaluation, Data Cleansing, Risk Modeling, Machine Learning
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Django (Web Framework), Restful API, Object-Relational Mapping, Bootstrap (Front-End Framework), Application Deployment, HTML and CSS, Model View Controller, Database Management, Web Development, User Accounts, Responsive Web Design, Back-End Web Development, Python Programming
Intermediate · Course · 3 - 6 Months
Skills you'll gain: Sales Territory Management, Sales Strategy, Customer Engagement, Sales Process, Lead Generation, Sales, Market Intelligence, Sales Enablement, Sales Training, Real Time Data, Personalized Service, AI Enablement, Market Analysis, Ethical Standards And Conduct, Performance Analysis
Intermediate · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Marketing Strategies, Strategic Marketing, Marketing, Digital Marketing, Marketing Planning, Digital Advertising, Target Audience, Consumer Behaviour, Marketing Channel, Customer Insights, Integrated Marketing Communications, Brand Awareness
Beginner · Course · 1 - 4 Weeks