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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    Starweaver

    Personal Investing for Working Professionals

    Skills you'll gain: Portfolio Management, Investment Management, Investments, Tax Planning, Wealth Management, Income Tax, Risk Management, Financial Planning, Goal Setting, Equities, Financial Analysis, Decision Making, Planning

    Beginner · Course · 1 - 4 Weeks

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    S.P. Jain Institute of Management and Research

    Foundation of Global Supply Chains

    Skills you'll gain: Network Planning And Design, Logistics, Inventory Management System, Key Performance Indicators (KPIs), Transportation Operations, Corporate Sustainability, Risk Management, Coordination, Strategic Decision-Making, Microsoft Excel

    Beginner · Course · 1 - 3 Months

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    Packt

    Systems Security Certified Practitioner

    Skills you'll gain: Risk Management Framework, Risk Analysis, Risk Management, Cybersecurity, Network Security, Incident Response, Cloud Security, Authentications, Business Continuity Planning, Application Security, IT Management, Security Management, Threat Modeling, Computer Security Incident Management, Threat Management, OSI Models, Business Risk Management, Disaster Recovery, Cryptography, Vulnerability Assessments

    Intermediate · Specialization · 1 - 3 Months

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    Packt

    Cisco CCNP Security SCOR (Exam 350-701)

    Skills you'll gain: Endpoint Detection and Response, Cloud Security, Network Administration, Infrastructure Security, Encryption, Cloud Computing, Authorization (Computing), Network Architecture, Dynamic Host Configuration Protocol (DHCP), Identity and Access Management, Email Security, Application Security, Human Factors (Security), Network Infrastructure, Network Protocols, Local Area Networks, Data Security, Authentications, Malware Protection, Mobile Security

    4.9
    Rating, 4.9 out of 5 stars
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    9 reviews

    Intermediate · Specialization · 1 - 3 Months

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    Coursera

    GenAI for Sales Operations Specialists

    Skills you'll gain: Sales Operations, Responsible AI, Sales Process, Sales Enablement, Generative AI Agents, Sales Management, Sales Strategy, Sales, Data Ethics, Forecasting, Prompt Engineering, Customer Relationship Management, Data-Driven Decision-Making, Strategic Decision-Making

    Intermediate · Course · 1 - 4 Weeks

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    University of Colorado System

    Time, Change, and Decisions for Marketing

    Skills you'll gain: Marketing Analytics, Anomaly Detection, Advanced Analytics, Bayesian Network, Data-Driven Decision-Making, Forecasting, Marketing Strategies, Strategic Decision-Making, Strategic Leadership, Time Series Analysis and Forecasting, Statistical Modeling, Simulation and Simulation Software, Predictive Analytics, Customer Retention, Reinforcement Learning

    Intermediate · Course · 1 - 4 Weeks

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    Skillshare

    Pen Tool Plus: Master Adobe Illustrator’s Top Drawing Tool

    Skills you'll gain: Design Software, Graphic and Visual Design Software

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    GenAI for Risk Managers: Advanced Risk Analysis Techniques

    Skills you'll gain: Prompt Engineering, Risk Modeling, Risk Analysis, Continuous Monitoring, Generative AI, Project Risk Management, Risk Management, Operational Risk, Data-Driven Decision-Making, Data Integration, Decision Support Systems, AI Security, Anomaly Detection, Automation

    Advanced · Course · 1 - 4 Weeks

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    University of Alberta

    캡스톤 : 소프트웨어 제품 관리 실전 프로젝트

    Skills you'll gain: Sprint Planning, Agile Software Development, Product Demonstration, Agile Methodology, Requirements Analysis, Agile Project Management, Risk Management, Agile Product Development, Virtual Environment, Product Requirements, Product Management, Backlogs, Customer Communications Management, Customer Service, Presentations, User Story, Team Management, Prioritization

    Mixed · Course · 1 - 3 Months

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    University of Michigan

    Creative Coding for Designers Using Python

    Skills you'll gain: Animation and Game Design, Visualization (Computer Graphics), Generative AI, Simulations, Computer Graphics, Python Programming, Creative Design, Object Oriented Programming (OOP), Algorithms, Data Structures

    Advanced · Course · 1 - 3 Months

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    Packt

    AI Strategy for Business Leaders with ChatGPT, ML & DL

    Skills you'll gain: AI Product Strategy, Digital Transformation, Business Strategy, Google Cloud Platform, Technology Strategies, Amazon Bedrock, Artificial Intelligence, Responsible AI, Return On Investment, Organizational Leadership, ChatGPT, Generative AI, Emerging Technologies, Risk Management, Machine Learning

    Intermediate · Course · 1 - 3 Months

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    Packt

    Kubernetes for Beginners

    Skills you'll gain: Kubernetes, YAML, Docker (Software), Application Deployment, Containerization, Node.JS, Development Environment, Cloud Computing Architecture, Servers, Command-Line Interface, Scalability, System Monitoring

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    Rating, 4.7 out of 5 stars
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    Intermediate · Course · 3 - 6 Months

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In summary, here are 10 of our most popular customer journey courses

  • Personal Investing for Working Professionals : Starweaver
  • Foundation of Global Supply Chains: S.P. Jain Institute of Management and Research
  • Systems Security Certified Practitioner: Packt
  • Cisco CCNP Security SCOR (Exam 350-701): Packt
  • GenAI for Sales Operations Specialists: Coursera
  • Time, Change, and Decisions for Marketing: University of Colorado System
  • Pen Tool Plus: Master Adobe Illustrator’s Top Drawing Tool: Skillshare
  • GenAI for Risk Managers: Advanced Risk Analysis Techniques: Coursera
  • 캡스톤 : 소프트웨어 제품 관리 실전 프로젝트: University of Alberta
  • Creative Coding for Designers Using Python: University of Michigan

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
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Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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